Bank of Ceylon Recensioni 

I lost my Card and I wanted to deactivate it. So I called BOC card center and it's been 17 minutes and I am still on the hold. I feel Amazing!!!

Great service! a very safe place for your money.

Piece of sheit,Fkiing sheiit,What the fk did the hotline number,Fk hotline,Fkiing bank in Sri Lanka.BOC's customer care is a fkiing sheiit.

Never answers the hotline , and the number provided to make complain is always busy. Worst customer service & same Western Union service

Today my experience about 24hrs hotline service.
The boy who answer the phone and very responsible guy.He resolved my issues perfectly.
Awesome customer care service.
Very happy.
Thank you.

Never answers the hotline , and the number provided to make complain is always busy. Worst customer service

The hotline is not there to answer them. Tried until 2 hours after missing the card, still they will be sleep. Now may be the card has happened everything it needs. Everyone who supervision that hotline Go to the hell.

For a branch that is being in the Colombo Gold Centre, the branch has extremely pathetic and poor service where only one counter is active and I had to wait 20ijs in queue to make a cash deposit. Once I reach the counter I was asked to wait even further to get a sign from the manager without being given a reason.

Horrible customer service.

I wanted to upgrade my loan to the new interest rate. I emailed them my request. No reply yet. Even for phone calls, they don't respond. I had a lot of similar bitter experiences with this bank. BOC has to train their staff on customer service immediately. Really frustrating.

Ridiculous service from BOC to customers. I called Bank of Ceylon Personnel Branch from overseas today 02/07/2020 @10:02 SL time. Called number 011 2204654 and requested to call 0112203141. Called and responded (male voice) greeted Aubowan but no name, I said need to increase my online transfer limit, person said need to talk to the manager and transferred the line. But no response and call ended. Tried again and again but same result. Then answerred by lady and asked me to call 0112203140 direct to manager. Tried but no answer and call ended. Tried again same result. Tried again, one lady answered, I asked, are you manager, she said manager is with another call. Asked me to hold and transferred again saying manager is available. But no response and call ended. Tried that number but same result.
This is how staff treat their customers. Staff does not like to response to customers, may be sabotage is going on???. Looks like Staff discourage customers and forcing them to go for other banks. I am very sad as i didnot change the bank earlier when I had similar experience. There should be performance base salary system like the other countries. Staff may be thinking they get salary either work or not. Otherwise why can't they answer our calls. We are receiving letters from Embassy and asking donations for Covid19 in SL. Luckily did not send any money. I am going to tell all Lankans here.
Staff does not answer phone, no name, no greetings, at least they cannot answer our query.
Am going to write to President, sending complaint to BOC section. But not sure attitude will be changed or not?. In other countries they treat customers like their wealth. Sad to see our country. If any Bank officers read this please send reply. Thanks.

Most tech savy bank in srilanka which delivers convenience in banking

No 1 bank in srilanka and excellent service

Best bank in Sri Lanka with most innovatives. Adopting to the modern world.
Charges and interest rates are the lowest in country.
Best profited organization in the whole country
country.
❤️

It is a very good service bank. Immediate service from the security officer to other employees. I feel Bank of Ceylon is a great bank for transactional services. The presence of a group of loyal employees will affect that.

Serves rich & poor all the same so crowded than a bank with a targeted customer base. You can trust this bank with your money. What they charge is what you're told & no false figures. Staff could be more friendlier, specially the old crowd.

:). :) :) :) :) :)

1.Poor in replying to online queries.
It took six months for me to change the contact telephone number, and the PIN.
2.Zero replies to e-mail inquiries.e-mail allergic.
3.Poor response to telephone queries.Passing balls.
In short extremely poor service.

This is like one of the worst Banks that I've dealt with because management or the morons who work there do not return any emails or phone call for me and this is the person you probably don't want to lose I am from overseas and I have lots of money invested in this s***y crappy Bank which when I come on holiday I am going to transfer to some other bank because of your negligence and s**t service I would definitely not recommend this bank to anyone
Anyone saying this bank is excellent all good they must f**king be crazy and stupid and they mustn't have lot,s of money only little amounts of money in there

horrible staff
i wanted to ask them if them about a university promotion offered . and one old lady working there replied in a rude manner saying i need this and that documents(i ofc ignored her rudeness). however after getting all the documents drafted (specifically addressing BOC) they told me that they are not offering any such promotion when i went the other day . i had to get all the the documents drafted again addressing another bank and i thought to myself that day that im never ever opening any account in BOC.

Waited for over 30 minutes until a person was there to assist you, 3 staff members were eating at the same time where many customers were waiting till they were done. 24 hours BOC head office you guys suck