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Valutata 1 stelle su 5

Rude sales staff, got an immediate bad feeling after my first interaction. Was then kept waiting ages just to get the keys to view a car. Was then kept waiting ages to hand the keys back despite being... Leggi di più

Valutata 2 stelle su 5

Bought a Mercedes A-class from BM motors a few years ago. Had multiple issues , my local mechanic stated he had never known a car to have this many issues. Car broke down multiple times. A family memb... Leggi di più

Valutata 5 stelle su 5

Popped in for a look on Saturday was greeted by the boss who was just so accommodating and knowledgeable! By the Monday we had purchased a Ford Tourneo! Fab service by the boss and Adam! Don't be p... Leggi di più

Valutata 5 stelle su 5

I recently contacted Graham from BM automotive in Saltash about a Range Rover Autobiography that my husband and i were interested in purchasing. We were very happy with what we were told about the car... Leggi di più

2,3

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TrustScore 2.5 su 5

26 recensioni

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2,3

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(26)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I don't understand the negative reviews…

I don't understand the negative reviews below. It is most definitley not a reflection of my experience.
At a time in my life when things are not great in terms of health and wealth, the guys at BM could not have been more obliging.
My wife's little Peugeot had finally reached its expiry date and had to be retired to the breakers yard.
We needed to find something that would serve as a vehicle to see us into retirement, but, with a minimal budget. After days sat trawling through the vast numbers of listings for used cars within 100 miles, I found what seemed to be the perfect solution at BM.
A quick phone call to them, to ensure that they had not sold it, led to us going to the showroom.
Instantly, I was coloured impressed by the standard of presentation this establishment exhibited. Their salesman, Graham, is an extrremely likeable and honest man. After a quick test drive and a brief chat, we bought the car. The following day I got a phone call from Graham to say that thecar had been MOT'd and the fault that was indicated on the dash light during the test drive had been rectified. That afternoon, the wife and I collected the car.
It is a lovely VW Golf estate (2010) with only 55K miles on it.
A few days later, it developed a fault, which admittedly should not have happened. The car, at this point was not safe to drive, but it was not the end of the world! Within 1 hour, one of their mechanics had driven a courtesy car to me and took the Golf away. The following afternoon, it was returned to me, accompanied by the business owner himself. Fault rectified and fuelled up by way of apology.
Later on a drive down the A38, at speed, the car developed a slight steering shudder. Again they were totally apologetic, and when I took the car to the showroom, the following day, their mechanic, gary (another very pleasant man) came weith me on a short drive to establish the cause. Immediately, he detected that there indeed was a problem but within 1 hour, this was rectified ( wheel balance and tracking).
Now, I agree that none of these issues shoulud havbe arisen, however, I'm also not stupid enough to overlook the fact that it is a 13 year old vehicle and mistakes can be made. It is only because of these faults, that I have not awarded them a 5 star review and there is no provision here, that I can see, to award them 4.8.
If this had been a brand new or 2 year olds vehicle, my comments may well be different. But given that there is ample scope for pre purchase inspection by the buyer I can't honestly, complain too much.
I'm no sycophant and I don't have any affiliation with this company. If I was dissatisfied, I would say so.

Would I recommend them?......... 100%

Thank you BM Motors.

13 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Please stay away if you dont want to be ripped off

I bought a Range Rover Evoque on 12th April off this company, the Restricted performance light came on after 1 day, i emailed the garage who said bring the car back over to us and we`ll diagnose the fault, their mechanic put the code reader on and said yes there is a fault but wouldn`t tell me what the code was and to bring it back next week and they will fix the problem, the car went over to them on 24th April and was with them for 4 hours, i was told a proof of repair would be emailed to me but guess what this never came, the car has since gone in to restricted performance mode on several occasions but i put the light out as i borrowed a code reader off a friend and on 25th May the engine started juddering and jerking and Restricted performance light came on again and has been off the road since, I have spoken to my finance company who have been in contact with this garage who are saying they haven`t had any contact with me since i took the car on 12th April and when proof of emails from me were supplied they changed their tune and say oh yes we did have the car back but found no fault, I recommend people stay away from this garage if you want to buy a car that will break down as soon as you leave them, this complaint is ongoing so far

12 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Where do I even begin... AVOID AVOID AVOID

Where do I even begin! What an awful company with even worse customer service. Partner brought a car in January, bmw 335 for around 8k. He was sold the extra warranty on top. Drove halfway home and abs light came on. Returned and took 23 days to fix. Several little niggles followed and finally the engine blew. He was towed to a garage who said they needed to remove engine before could fully diagnose. Called bm who asked him to tow car there at his own expense as they could probably utilise warranty. Towed over 100 miles to be told on arrival there mechanics aren't able to do engine work, this is despite knowing all the above when asked to bring it down. Then told him to get it off their forecourt "incase it got damaged"Had car less than 6 months it's now undrivable, warranty worth nothing and garage told us to take legal action which we sure will be. They have now said it must have been driven erratically ( it's automatic!) And excessively (didn't realise there was rules on mileage on an outright purchase!) Car only used for pleasure not even commuting. Team more than happy to take your money but are absolutely vile when it goes wrong. My advice is read all the available non fake reviews as this is a reoccurring common theme, and if still desperate to blow a lump sum of cash withdraw it and set fire to it as its far less stressful. I can't rate this company badly enough. Absolutely shocking.what a disgrace

23 maggio 2023
Non scritta su invito

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