Blacks - Shrewsbury Recensioni 

718
TrustScore 5 su 5

4,9

27-28 Shoplatch, SY1 1HS Shrewsbury, GB


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Valutata 5 stelle su 5

Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.

L'azienda ha risposto

Valutata 4 stelle su 5

Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

So sad to see the store is closing, have been in wherever we're in Shrewsbury and always had great service. We were served today by Lee who was incredibly helpful helping us choose a rucksack and a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Shrewsbury

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 27-28 Shoplatch, SY1 1HS, Shrewsbury, Regno Unito

  • 01743 297272

4,9

Eccellente

TrustScore 5 su 5

718 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(718)

3572 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very professional and competent staff

Despite the threat of closure of store and loss of job Lee was really helpful in finding me a suitable pair of trainers. He clearly knew his stuff. He was very helpful and very professional throughout. A credit to the company.

9 giugno 2026
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Risposta di Blacks - Shrewsbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful staff!

I was looking for a certain kind of bag. Lee was very helpful. Then Charlotte, at the till, was also quick to talk to; she answered my questions and I left with a great feeling about the whole transaction.

9 giugno 2026
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Risposta di Blacks - Shrewsbury

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Swift

Lee made the purchase of my trainers swift and satisfactory . Great ! In and out in 5 minutes .Thanks Penny .

8 giugno 2026
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Risposta di Blacks - Shrewsbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very great experience and Molly was…

Very great experience and Molly was very helpful, she was very knowledgeable about the differences in shoes and gave me very good suggestions for what would suit me. Very happy with my purchase. Would go there again

5 giugno 2026
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Risposta di Blacks - Shrewsbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Many thanks Molly for all your help and…

Many thanks Molly for all your help and advise when it came to buying Duke of Edinburgh equipment for my daughter. You were an absolute star.
As they used to say on E-bay. Was highly impressed, would gladly recommend and happily buy from again. A+++

28 maggio 2026
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Risposta di Blacks - Shrewsbury

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Valutata 5 stelle su 5

I find retail shopping a laborious…

I find retail shopping a laborious affair however I wanted to avoid the wait for deliveries and went to Blacks in Shrewsbury and I was surprised... I was assisted by Lee and he was batting my questions with great knowledge and he was passionate regarding product specifications et ceteraI Segway'd through our conversation between products and I finished buying a nice pair of Berghaus trail trainers. Cheers Lee from Dean and Poppy the Dog 👍

1 giugno 2026
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Risposta di Blacks - Shrewsbury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

We were served by Alex today and he was…

We were served by Alex today and he was excellent. He helped our daughter get the gear she needs for her DofE walk and made it stress free. A huge thank you to all the staff who really made things easy for us so we could enjoy our holiday.

26 maggio 2026
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Risposta di Blacks - Shrewsbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Shopping at Blacks

Charlotte our sales person was fantastic and the shop layout made things easy to find.

23 maggio 2026
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Risposta di Blacks - Shrewsbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service by Lee

Excellent service by Lee, who went out of his way to help and was most accommodating. His knowledge of the footwear and helpful advice assisted greatly in my decision of which footwear to purchase - thank you.

21 maggio 2026
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Risposta di Blacks - Shrewsbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Welcoming and helpful staff…

We went looking for some footwear and our questions about the products were answered fully and in depth by Lee who was welcoming, professional and competent. We then asked about the care and maintenance of our existing boots and were advised with regard to this - it involved buying some further products but they have worked very well. Happy customers :-)

6 maggio 2026
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Risposta di Blacks - Shrewsbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service from Lee

Lee in the Shrewsbury store was extremely helpful and full of great advice.

6 maggio 2026
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Risposta di Blacks - Shrewsbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Been after some walking/hiking boots…

Been after some walking/hiking boots for ages, been to a few places and took boots back as I do have funny feet and never had the help to find the right ones.
Lee come over with amazing customer service, helped in finding me the right boots. Even helping in saying that the right socks will help woth the problems I have. Come out of blacks with really nice boots and comfy socks 👌 😎

Well recommended
Will be back for other outdoors tings!!

15 maggio 2026
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Risposta di Blacks - Shrewsbury

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Brasher shoes.

We were greeted as we went into the shop to have a casual look around. Lee, the salesman, asked promptly if he could assist and presented me with shoes which I tried on and purchased. No pressure

18 maggio 2026
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Risposta di Blacks - Shrewsbury

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Bought another pair of Merrel walking…

Bought another pair of Merrel walking shoes. Looked after nicely by Lee. Sorted the right size and helped with the decision without pressure. Very happy with the shoes and the service. Definitely come back again in future.

14 maggio 2026
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Risposta di Blacks - Shrewsbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great Staff! 10/10

All in all very tidy and well organised shop, staff were great Alex and Brad went above and beyond in finding me camping equipment for my needs and uses, both very polite and knowledgeable about the items they sell
10/10

10 maggio 2026
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Risposta di Blacks - Shrewsbury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Madeline was really helpful and…

Madeline was really helpful and knowledgeable when helping me find a waterproof. Will be back soon!

30 aprile 2026
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Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service!

I went in for some walking boots and Madeline was very helpful and gave me advice about a pair of north ridge rambler boots, which I ended up purchasing. Brad was also friendly and helpful.

9 maggio 2026
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Risposta di Blacks - Shrewsbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great help and advice

I was shopping for walking shoes and asked for help in the Shrewsbury store. A fella called Lee helped me to find a suitable pair. I have small feet and wide so finding a comfortable pair of walking shoes is always a major task. Lee was fantastic with help and advice. He went off to the store room on a number of occasions for different sizes and different makes of shoe. Thanks to his patience I found a cracking pair of shoes that fit me well. Can't recommend the store for help and advice enough. He also sorted out a discount due to my caravan club membership. Top marks well done.

8 maggio 2026
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Risposta di Blacks - Shrewsbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Staff skills

The staff especially Lee and Mary were extremely helpful . Lee was knowledgeable and experienced and willing to listen and make recommendations . No pressure for sales was exerted .
The shop was well stocked and well maintained

8 maggio 2026
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Risposta di Blacks - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

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