Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
L'azienda ha risposto
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... Leggi di più
L'azienda ha risposto
So sad to see the store is closing, have been in wherever we're in Shrewsbury and always had great service. We were served today by Lee who was incredibly helpful helping us choose a rucksack and a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento activewear
- Negozio di borse e valigie
- Negozio di articoli per il campeggio
- Negozio di articoli per la corsa
- Negozio di scarpe
Informazioni su Blacks - Shrewsbury
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informazioni di contatto
27-28 Shoplatch, SY1 1HS, Shrewsbury, Regno Unito
- 01743 297272
4,9
Eccellente
718 recensioni
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Le persone hanno visualizzato anche
North Ridge size 9
Lee found me a pair of size 9's North Ridge trainers at special discounted price. Bought them straight away as they fitted perfectly. Steve
14 luglio 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lee was great
25 giugno 2026
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Risposta di Blacks - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Best store in Shrewsbury
I was so disappointed to hear the store is closing, I’ve had nothing but a great experience from this store. Today we went to kit up for our Arctic trip and was helped by Lee who was the most sound guy, great advice and really looked after us. Staff are always so kind, polite and helpful here. Thank you. Will be sad to miss this core store in Shrewsbury.
20 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Visited the store today to purchase sandals
Visited the store today to purchase some sandals for my daughter. Lee was really polite and helpful. Thanks for your great customer service.
20 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great experience!
I was welcomed in store with smiles and we had a lovely bit of chat.
I was collecting a reserved item and was served promptly by Charlotte and Lee.
The staff were all very personable which is admirable in the circumstances as they know the store is closing in September.
Good luck all X
20 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Had in store what I wanted
Had in store what I wanted. Pity the store will be closing for good in September
13 giugno 2026
Risposta di Blacks - Shrewsbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
New Hiking Shoes
Was assisted by Lee when buying new hiking shoes. He was very knowledgeable about the ranges and I ended up purchasing the same model as he was wearing.
20 giugno 2026
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Risposta di Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service from Dan
Excellent customer service from Dan. We arrived shortly before closing time but even so Dan took the time to provide a choice of sizes to make sure I had the correct fit.
16 giugno 2026
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Risposta di Blacks - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
New shoes
Lee was the goat helpinge select the perfect shoe. Super knowledgeable!
18 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lee was lovely and helpful and helped…
Lee was lovely and helpful and helped me find some boots that should fit my needs perfectly. he wasn't too pushy about just making a sale and took the time to help me figure what I need
18 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Really helpful advice from Lee today…
Really helpful advice from Lee today when choosing camping gas.
17 giugno 2026
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Risposta di Blacks - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Went in to buy a new sleeping bag and…
Went in to buy a new sleeping bag and got excellent advice on what would be suitable. Lee was highly knowledgable and happy for me to take bags out of their cases to properly see them and he was then more than happy to re-pack them for me!
17 giugno 2026
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Risposta di Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Good choice of clothing despite being a…
Good choice of clothing despite being a closing down sale. Staff very helpful.
16 giugno 2026
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Risposta di Blacks - Shrewsbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Knowledgeable and helpful staff
Visited the store looking for children’s walking shoes. After several failed attempts at finding help locally, finally walked out with 2 new sets of walking boots! Lee was polite, knowledgable and accommodating, a welcome relief in customer service!
15 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great customer service made sure I got…
Great customer service made sure I got the correct size shoe - thanks Lee
15 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Immy was very helpful choosing sandals!
13 giugno 2026
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Risposta di Blacks - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent staff
12 giugno 2026
Non scritta su invito
Lee was fab
Lee was fab ! Very knowledgeable and kind and helpful
12 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service.
I was looking to buy a pair of hiking shoes. Blacks Shrewsbury had an excellent range with very competitive pricing. We were assisted by Lee on the day. Lee had excellent knowledge of the range that they stocked and provided excellent customer service. I was able to try a range of shoes in the store before purchasing the pair that I did. An excellent customer experience. It is a real shame that the store is closing down.
9 giugno 2026
Non scritta su invito
Risposta di Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Wide range of shoes
Very impressed with the wide range of walking shoes that were in stock. Lee and his colleagues were incredibly helpful and were full of great advice.
9 giugno 2026
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Risposta di Blacks - Shrewsbury
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
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