Blacks - Shrewsbury Recensioni 

718
TrustScore 5 su 5

4,9

27-28 Shoplatch, SY1 1HS Shrewsbury, GB


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Valutata 5 stelle su 5

Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.

L'azienda ha risposto

Valutata 4 stelle su 5

Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

So sad to see the store is closing, have been in wherever we're in Shrewsbury and always had great service. We were served today by Lee who was incredibly helpful helping us choose a rucksack and a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Shrewsbury

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 27-28 Shoplatch, SY1 1HS, Shrewsbury, Regno Unito

  • 01743 297272

4,9

Eccellente

TrustScore 5 su 5

718 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(718)

3572 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Instore collection

When I went to collect from the shop all the staff were extremely helpful. Such a shame its closing.

11 agosto 2026
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Fantastic customer service

Lee was really really helpful in terms of assisting me to locate what I was looking for, giving me some useful advice and being generally friendly. Thanks Lee.

17 agosto 2026
Non scritta su invito
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Risposta di Blacks - Shrewsbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lee an excellent helpful member of staff.

Lee is very polite and very helpful whilst I was trying to buy some new walking shoes.
It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to move to the GO outdoor store on the edge of town.
He provides an excellent level of service he is always polite and always extremely helpful and I can't recommend him enough.

15 agosto 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Bought some new walking shoes

Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.

15 agosto 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful and knowledgeable with the…

Very helpful and knowledgeable with the item I purchased.

13 agosto 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lee was helpful.

Lee was helpful.

10 agosto 2026
Non scritta su invito
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Risposta di Blacks - Shrewsbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 4 stelle su 5

Cheaper to do click and collect!

Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with click and collect from the same store, which is now closing down, hardly surprising as it's own company is undetcutting it. Good product just what I wanted, I will miss the stote though.

31 luglio 2026
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Risposta di Blacks - Shrewsbury

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Good advice and friendly service from…

Good advice and friendly service from Lee

5 agosto 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful staff

Although the Shrewsbury shop is closing, the staff continue to be helpful and professional. Lee, who served me, made it clear that if there were any problems with the boots I purchased, they could be taken to Go Outdoors.
It's a shame that this shop is closing.

3 agosto 2026
Non scritta su invito
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Risposta di Blacks - Shrewsbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

So sad to see the store is closing

So sad to see the store is closing, have been in wherever we're in Shrewsbury and always had great service.
We were served today by Lee who was incredibly helpful helping us choose a rucksack and a couple of pairs of boots. He seems very knowledgeable and willing to help, thanks for your great customer service.

31 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

We were assisted in the store by Lee

We were assisted in the store by Lee. We needed a rucksack and we were undecided about which to get. Lee was fantastic taking us through the different bag options, accessories, pros and cons of each. He made the process simpler and more enjoyable for us helping us reach a decision. Not only did we buy the rucksack we also left with two pairs of walking shoes. Lee is a huge asset to the store.

24 luglio 2026
Non scritta su invito
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Risposta di Blacks - Shrewsbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Sadly this excellent store is closing…

Sadly this excellent store is closing down. They didn’t have what I was actually looking for - Salomons - but Lee helped me choose some Keen sandals which I’m very pleased with. Friendly customer service. Sorry to see this go.

21 luglio 2026
Non scritta su invito
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Risposta di Blacks - Shrewsbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent practical help

Alex was very helpful sourcing the items I needed. I was unable to move around the store easily as I had my granddaughter in her pushchair. It was a very hot day, and we were both tired by this point. I was very grateful to Alex for his help.

13 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly and Knowledgeable

Jess was patient, knowledgeable and helpful when I was trying to buy some light-weight walking boots.

20 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service by Lee

Great service by Lee. Thank you

15 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Molly is always so friendly and helpful

Molly is always so friendly and helpful each time I have visited the store! Fantastic service, I couldn't ask for anything more, thank you Molly!

19 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lee helped me choose some hiking shoes

Lee helped me choose some hiking shoes, very knowledgable and extremely helpful

15 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lee is so knowledgeable and helped me…

Lee is so knowledgeable and helped me choose the right tent and accessories. I know the shop is closing but please don't let talent like him leave.

15 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service.

Greeted by Lee who offered help in my search for a hiking shoe. He was knowledgable, polite and friendly, providing the service I expected. I came away content I'd made the right purchase at a great price. Many thanks, Shrewsbury.

15 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service

I went to the store yesterday to find some replacement summer walking trainers. Lee was very helpful, and quickly found me a suitable pair. I’m sad the store is closing as the service is always outstanding, the store is conveniently located, and I always find what I’m looking for.

14 luglio 2026
Non scritta su invito
Logo di Blacks - Shrewsbury

Risposta di Blacks - Shrewsbury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

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