Popped in to get some new walking shoes for dog walking in the winter months and was served by Joe. He really knew is stuff and was very informative about the different brands and features availab... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
My son and I visted the Bury St Edmunds store looking for walking boots/shoes for his pending walk of the West Highland Way. Faced with different styles, prices and confusion, we were greated by Joe a... Leggi di più
L'azienda ha risposto
Served by Joe upstairs for a new pair of boots. With difficulty in finding something that is comfortable and fits my feet , it is always difficult but Joe was happy to get out as many different boots... Leggi di più
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Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento activewear
- Negozio di borse e valigie
- Negozio di articoli per il campeggio
- Negozio di articoli per la corsa
- Negozio di scarpe
Informazioni su Blacks - Bury St Edmunds
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informazioni di contatto
18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, Regno Unito
- 01284 339342
4,9
Eccellente
1K recensioni
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Le persone hanno visualizzato anche
Two pleasant and friendly guys (Joe &…
Two pleasant and friendly guys (Joe & Charlie) served me today, they were both very helpful and made my shopping experience very good.
2 novembre 2024
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Risposta di Blacks - Bury St Edmunds
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
I recently visited the Bury St Edmunds…
I recently visited the Bury St Edmunds store , looking to purchase some walking poles.Neil served me, he was so helpful and gave me useful information.
Thanks Neil.
31 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Joe was Great
Joe was very friendly, professional and efficient. Great service!
2 novembre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Always really helpful
Always really helpful, charlie helped pick the items I needed
2 novembre 2024
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Risposta di Blacks - Bury St Edmunds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
A brilliant service from Joe good deals
A brilliant service from Joe good deals
30 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Supporting lots of our front line services.
Staff are always brilliant in this store.
I really appreciate the fact you support our Armed Forces, Blue Light services and our future by discounting for DofE candidates.
The Bury store is always immaculate and some of your price reductions bring outdoor activities to a wider audience. The more time we spend outdoors the better, IMO.
1 novembre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Searching for supplies
I went into the store looking for some supplies for a hiking trip. Charlie and Neal were very helpful with helping me find the supplies. One showed me where to look when I entered the store. The other helped me upstairs compare the different equipment. I was very happy with my purchase.
31 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
First class service from Joe
Joe helped me choose the right walking boots. Didn’t push me into spending loads of money. Just made sure I had the perfect ones.
He helped me choose a rucksack for my partner. Brilliant customer service.
30 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Hiking boot star
Went in to purchase some hiking boots Hollie was helpful and kept us within budget.
29 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Had a very nice experience with…
Had a very nice experience with Charlie, who was approachable, polite and not pushy at all. Been shopping in this branch for some time now and the staff is always very friendly. Keep it up like this! Cheers, Janos
28 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Risposta di Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent shopping experience
Charlie was so helpful to us and found exactly the fleece I was looking for with no rush and no pressure. Saved me spending a frustrating time rifling through the many rails. Altogether a happy experience.
25 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hollie
Hollie, thank you for your help. You are very professional and friendly. ✌🏼
28 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great shop
Great shop, friendly, helpful staff and good selection of outdoor items
27 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great service
Great service from Dave. Understood my needs and a friendly approach to customer service.
25 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Friendly,helpful and personable service…
Friendly,helpful and personable service and advice from Joe & Hollie. Thank you
Dave & Jo
23 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Just bought some Merrill Moab 3 walking…
Just bought some Merrill Moab 3 walking shoes today in the Bury St Edmunds store. I was served by Joe who was very friendly and helpful.
23 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Visited this store twice today
Visited this store twice today, was served by a young lady called Holly who was very helpful and knowledgeable about the Rab coat . On the second visit we brought a Rab coat. So well done Holly and thank you for your help today
22 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Needed a new waterproof coat and gilet
Needed a new waterproof coat and gilet, Joe and Charlie were very knowledgeable and helpful! I am very pleased with my purchase 😀!
16 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing service.
Amazing service.
Charlie was great and a credit to the company.
Give that man a pay rise
20 ottobre 2024
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Risposta di Blacks - Bury St Edmunds
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
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