Blacks - Bury St Edmunds Recensioni 

1131
TrustScore 5 su 5

4,9

18 Auction Street, Unit SU9, IP33 3FA Bury ST Edmunds, GB


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Valutata 5 stelle su 5

Popped in to get some new walking shoes for dog walking in the winter months and was served by Joe. He really knew is stuff and was very informative about the different brands and features availab... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My son and I visted the Bury St Edmunds store looking for walking boots/shoes for his pending walk of the West Highland Way. Faced with different styles, prices and confusion, we were greated by Joe a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Served by Joe upstairs for a new pair of boots. With difficulty in finding something that is comfortable and fits my feet , it is always difficult but Joe was happy to get out as many different boots... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Bury St Edmunds

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, Regno Unito

  • 01284 339342

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1131)

3728 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent customer service!

I visited the store today to find water-resistant walking trousers for my 13 yr. old son. Danielle was friendly, helpful, and knowledgeable about the trousers and the waterproofing wash.

24 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

Great service again in the Bury St Edmunds branch yesterday.
Charlie gave me plenty of time to consider my options and helpful advice to allow me to finally make my choice

22 novembre 2024
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Risposta di Blacks - Bury St Edmunds

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Joe was very helpful and knowledgeable

Joe was very helpful and knowledgeable. Always find what I’m looking for in Blacks.

23 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

I was looking to purchase a Goretex…

I was looking to purchase a Goretex jacket this afternoon. Hollie was very helpful, polite and friendly in helping me find the right jacket. Success! Thank you.

21 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Thanks Charlie and Neil for your help…

Thanks Charlie and Neil for your help picking some walking shoes today in the Black Friday sale. Pleased with my purchase and the friendly, helpful service . It’s a great place to shop for quality outdoor gear with a good selection and decent prices.

21 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Hollie was friendly

Hollie was friendly, helpful and professional. I left the shop with everything I needed.

19 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Autism friendly shopping and great service

It's very tiring taking an autistic child shopping, especially when he is growing so fast we need assistance buying shoes. Not so with Danielle at Blacks. From the moment we walked in she was so wonderful! We got advice on best brands for wide feet, making sure the shoes fitted properly, and had room to grow, etc. She was an absolute delight and made, what we expected to be a challenging experience, so much easier. Us neurospicy folk need to stick together. I think Blacks should offer autism/adhd friendly shopping and Danielle would be the best person to lead that in Bury St Edmunds. Thank you!

17 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing service

As always the service in the Bury St Edmunds store could not be faulted. We were served by Jamie and his colleague, who were incredibly helpful. We needed a new pair of walking boots for our son for dofe and they were so knowledgeable. There are a number of outdoor shops to use locally and online but we always go to this store because of the amazing service. Thanks guys.

16 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service from all

Danielle and the rest of the staff that helped me out, with some new boots, were fantastic. They were friendly, helpful and knowledgeable, ensuring the boots that I wanted were delivered to my house as soon as possible because they were not in stock at the store. I will definitely return to Blacks in Bury St Edmunds for future products and great service.

16 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Expertise in Footwear Advice.

You need to go no where else if you are looking for new footwear. Joe, is the most knowledgeable person I have come across in 40 years of buying footwear. His enthusiasm, expertise and customer care goes above and beyond. Blacks - you are very lucky to have this individual as one of the team members at Bury St Edmunds Store.

16 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

I went into the store today to buy a fleece

I went into the store today to buy a fleece jacket, the assistant Charlie was very friendly and helpful as couldn’t reach some of the tops. All the staff were very friendly and approachable and not pushy. Will visit this store again.

9 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Our shopassistent Danielle was really…

Our shopassistent Danielle was really helpful and knowledgeable and helped us to find the right shoes for us.

11 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Back to Blacksin…

Another good experience at Blacks in Bury St Edmunds. Staff member Danielle was helpful without being pushy and assisted me in choosing the right pair of walking boots. I prefer Blacks to other similar establishments in town for this reason.
Well done I’ll be ‘back to Blacks’ to paraphrase Amy Winehouse.

11 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Always wonderful service in this store

Always wonderful service in this store. I’m struggling to get upstairs so they kindly brought some socks downstairs for me to look at. Lovely friendly staff and knowledgeable about their products.

9 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Good service and products

Good service and products

9 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

I needed advice when re replacing my…

I needed advice when re replacing my walking boots. Neil came to help me, and talked me through my various options. After making my choice, he encouraged me to walk around at home in them to be absolutely sure they were right. I had to change them in the end, but still got great advice. Thank you. Jill

7 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Service

Hollie was very helpful and friendly in helping me with my purchase of a pair of walking shoes. Could have gone to Amazon but price exactly the same and could make sure of a good fit and get them same day. Cannot beat the personal touch of a shop assistant.

5 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Good service

Was approached by a friendly member of staff who was very helpful in getting me a good pair of work boots. Will definitely shop there again. The person who served me was called Dave.

2 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Always fab :)

I've been served by Charlie twice recently and he's been a diamond. Helped me to find what I needed, and made recommendations based on what I was looking for.

5 novembre 2024
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Risposta di Blacks - Bury St Edmunds

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Walking footwear

The sales guy was brilliant (Joe) at the Bury st Edmunds branch. He had a wealth of knowledge about shoes and boots. I thought I new about footwear but he was excellent. There was a sale on Merrell footwear so I had a great deal

29 ottobre 2024
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Risposta di Blacks - Bury St Edmunds

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

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