Blacks - Brighton Recensioni 

964
TrustScore 5 su 5

4,9

8-9 North Street, BN1 1EB Brighton, GB


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Valutata 5 stelle su 5

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Brighton

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 8-9 North Street, BN1 1EB, Brighton, Regno Unito

  • 01273 964920

4,9

Eccellente

TrustScore 5 su 5

964 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(964)

3270 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I sought some information regarding a…

I sought some information regarding a Rab jacket and the correct fitment and suitability for my purpose. The sales assistant (Mike) was super knowledgable and really helpful. This kind of customer interaction builds a commitment to the brand and return business.
Thanks for your help Mike

30 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

I bought a polo shirt today and was…

I bought a polo shirt today and was helped by the lovely Lily. She was very approachable and helpful when I need to try the garment on. A welcoming atmosphere.

30 dicembre 2024
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Risposta di Blacks - Brighton

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Lily was knowledgeable & helpful

Lily was knowledgeable & helpful. I walked out with my new walking shoes on my feet. A much nicer experience than buying off an internet bot. Thank you

29 dicembre 2024
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Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Down jacket for ice climbing

I was looking for a down jacket to go ice climbing in Norway which reaches lows of -14°c. I visited Cotswold, Trespass and Millets as well as Blacks. Millets is owned by the same company as Blacks so the sales assistant there recommended Blacks to me. There was a great selection in Blacks and most things were well discounted as it was just after Christmas. All the sales assistants were extremely helpful. On of the sales assistants, Mike, was even an ice climbing instructor who have me fantastic advice. I was not expecting such knowledgeable service about climbing and mountaineering especially from a Blacks in a coastal city :) I would 100% recommend this shop

29 dicembre 2024
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Risposta di Blacks - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Really great experience. Employees clearly know what they are talking about!

I was survey by an employee called Jude who was really informative. Furthermore all the employees seemed like lovely people and were really helpful.
I will definitely be back!

28 dicembre 2024
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Risposta di Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very good service

Harry was very helpful and knowledgeable about their jackets

28 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Top service

Harry was a really friendly and knowledgeable member of the Blacks team. I came away with a really nice coat better than the one I was looking at

28 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lily

Lily, your assistant, was excellent guiding me perfectly to the gloves I needed for my wife’s Christmas present!

19 dicembre 2024
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Risposta di Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service from the Brighton shop team

Great service from the Brighton shop team and Soraya who was very helpful and had good advice on buying hiking boots.

26 dicembre 2024
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Risposta di Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Received great help and advice from Lily in Brighton shop

Received great help and advice from Lily today in the Brighton shop. She deserves a bonus!

23 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service

Very helpful advice from Mike in the store, including sourcing me a pair of the boots he recommended for me, in the sister store.
10 out of 10!

20 novembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

Great service! Thanks so much blacks team!

21 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

James was extremely helpful while my…

James was extremely helpful while my daughter chose her first rucksack. He demonstrated a thorough understanding of how the product works and how to adjust it for maximum comfort.

21 dicembre 2024
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Risposta di Blacks - Brighton

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

The service was fantastic and a great…

The service was fantastic and a great help, anastasiia was very informative and helped me pick the right product for me. Thank you !

18 dicembre 2024
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Risposta di Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

Went in yesterday to buy some hiking boots—the boots are perfect, and the service was great. Anastasia was very helpful and knowledgeable when I was asking about which boots would be a best fit and I’m very happy with my purchase!

18 dicembre 2024
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Risposta di Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service

Really impressed by the knowledge and service of the staff especially Anastasia. She went above and beyond. I’m new to this shop but will be back for sure.

17 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Shopped here in Brighton Great Service from Brighton store North Street…

Shopped here n Brighton North Street store today (18/12/24) 11.18am.looking for a Berghaus coat. Have wanted to get one for a while and would rather shop in store than online because you get a better idea of what they’re like and can try them on for size. Had a good range in-store. Was served by Lily who helped me try a couple on for size. Great service from her and her male colleague at the till. Thoroughly recommend. Pity the store in Chelmsford, where I live, closed because their lease had expired.

18 dicembre 2024
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Risposta di Blacks - Brighton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very good experience and helpful staff

Very good experience and helpful staff. High quality wares and good advice for best value for money. Anastasia was particularly helpful with endless boot options!

17 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valutata 5 stelle su 5

Eloise was really helpful

Eloise was really helpful. I phoned up beforehand to ask what sort of TNF coats they had in stock as I was looking for a particular one for myDaughter. She was really helpful and even more helpful when I went into the shop to buy it. Thank you

25 novembre 2024
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Risposta di Blacks - Brighton

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Good service from Joel with buying…

Good service from Joel with buying hiking boots.
Good knowledge and advice. Very happy with them. Thanks

15 dicembre 2024
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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