Blacks - Brighton Recensioni 

963
TrustScore 5 su 5

4,9

8-9 North Street, BN1 1EB Brighton, GB


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Valutata 5 stelle su 5

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Brighton

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 8-9 North Street, BN1 1EB, Brighton, Regno Unito

  • 01273 964920

4,9

Eccellente

TrustScore 5 su 5

963 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(963)

3239 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing service and value!

Walked in clueless and overwhlemed and with Harry’s help left feeling like I had all I needed for a great traveling experience in Peru! Harry Listened to my needs and worries and found the perfect blend of function and budget! Feel like I got true value with no pushy sales pitch! Harry, you’re the man! Thank you!

Tam

3 giugno 2025
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Risposta di Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

The team in Brighton were really…

The team in Brighton were really knowledgeable and keen to help!

3 giugno 2025
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Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service

I have just been into my local Blacks in Brighton to get some expert advice. Henry was really helpful and very knowledgeable. Great customer service.

3 giugno 2025
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Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

I had a fantastic experience at Blacks

I had a fantastic experience at Blacks. My son was unsure about which shoes to buy for camping, and Harry, the manager, was incredibly helpful. He provided knowledgeable advice and took the time to ensure we chose the right pair. Harry was so kind, supportive, and professional throughout our visit. Thanks to his assistance, my son is really happy with his new shoes, and I’ll definitely be coming back to this store. Highly recommended!

20 maggio 2025
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Risposta di Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Back to Blacks

Excellent, cheerful and attentive service from Eloise this morning. My first visit to a Blacks for five years after a poor experience at a different branch but it now looks as though I'm back to Blacks.

18 maggio 2025
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Risposta di Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Firstly at Blacks served by Ben

Firstly at Blacks served by Ben, He went above and beyond to make sure we got the exact merchandise that we needed.
Secondly at your other store North Road. Henry was extremely helpful and made our purchase very satisfying
Thank you Blacks

13 maggio 2025
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Risposta di Blacks - Brighton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Off on a hiking experience

My brother in law was served by Harry, the manager, and his service was impeccable. Sooo much information , knowledge and humour was just superb. We learnt such a lot from him. Such good advice I every which way

11 maggio 2025
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Risposta di Blacks - Brighton

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Great products and prices, awesome staff

Harry was fantastic - thank you so much for all the help today. I felt silly having to return the item I had purchased online, and was pleasantly surprised by the smooth returns process. Even better - after a relaxed and knowledgeable conversation about other tent options Harry helped me find a much more suitable alternative!

10 maggio 2025
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Risposta di Blacks - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service from Benn

Great service from Benn - knowledgeable, helpful and friendly to ensure we got the right walking boots to meet our requirements.
Thank you!

2 maggio 2025
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Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

MAGDA at BLACKS NORTH ST

MAGDA at BLACKS NORTH ST , BRIGHTON was very helpful and supportive on a product exchange.
Excellent customer service, a great
asset to the company.
Thanks again for a great customer
experience.
Christos kiwi brighton

14 settembre 2024
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Risposta di Blacks - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Harry and the team were brilliant at…

Harry and the team were brilliant at helping me choose a new tent. They took the time to explain all the possible options
I would recommend visiting the Brighton store for all your camping needs

26 aprile 2025
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Risposta di Blacks - Brighton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Positive In-store Experience

Visited the store on Saturday morning to look at ruck sacks. Henry was excellent. Both knowledgeable and professional, he listened & guided to a ruck sack that fitted well with many features & good quality. The price was competitive & so the Osprey ruck sack was purchased in store. Thanks Henry.

12 aprile 2025
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Risposta di Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Quality products for good value and Henry is a legend

Quality products for good value. Was shown around the store by Henry who was extremely knowledgeable and helpful. He was able to give me valuable insight into a range of different products and overall improved my buying experience.

13 aprile 2025
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Risposta di Blacks - Brighton

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valutata 5 stelle su 5

Eloise was absolutely brilliant.

Eloise was absolutely brilliant. Very polite, helpful, very knowledgeable and funny. The boots I was looking for were not in stock in the shop so she managed to ordered them from the Blacks website at a discounted price. I got them delivered the day after! Thank you!

4 aprile 2025
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Risposta di Blacks - Brighton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service and professional guidance

Excellent service. Joel was very knowledgeable and helpful, he patiently give us all information and guidance required to choose the right hiking boots for our needs.

5 aprile 2025
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Risposta di Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service from Soraya in Brighton…

Great service from Soraya in Brighton who advised me on walking boots, a rucksack and waterproofs. There's 30% off everything at the moment, so it's a good time to shop there. Thanks for the great customer service.

22 marzo 2025
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Risposta di Blacks - Brighton

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Freya and Jess

Freya and Jess were most helpful and patient when dealing with my wife and I.
So helpful that we ended up buying 3 pairs of walking shoes!!
Customer service is so important and both demonstrated it to perfection. Well done.

26 gennaio 2025
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Risposta di Blacks - Brighton

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly staff that were happy to help…

Friendly staff that were happy to help with advice. First class customer service

18 marzo 2025
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Risposta di Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Hiking ankle boots

When buying ankle boots for an upcoming hiking holiday Mike was really helpful and knowledgeable. He listened to what I wanted and made recommendations which were well informed. He took the time to make sure the boots I tried on fitted and provided lots of tips on how to wear them based on different terrains and how to look after them. I would highly recommend going to him for advice!

10 marzo 2025
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Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Harry was amazing

Harry was amazing! His knowledge is priceless, my Son was in need of some new walking boots, Harry took the time to understand his needs and gave great advice not just on the boots but recommended many other items for his trip we haven’t even thought about.
Happy Son, happy Dad

16 marzo 2025
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Risposta di Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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