Blacks - Brighton Recensioni 

963
TrustScore 5 su 5

4,9

8-9 North Street, BN1 1EB Brighton, GB


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Valutata 5 stelle su 5

I popped in-store on a whim after seeing a pair of trail shoes discounted online. The new store looks great, and I found the staff very friendly and informative, Jude in particular. Although I didn’t... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The Jacket sent is fine but they delivered it in just a plastic bag. One layer of not very thick plastic. It’s an expensive foam filled lightweight jacket that could have easily been damaged. Not suit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We went to Blacks shop in North St Brighton today and were politely met by Jude as my wife wanted to get some new hiking boots. Benn took over as Jude went to lunch and he was extremely helpful and a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Brighton

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 8-9 North Street, BN1 1EB, Brighton, Regno Unito

  • 01273 964920

4,9

Eccellente

TrustScore 5 su 5

963 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(963)

3225 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Tony at the Brighton branch was helpful…

Tony at the Brighton branch was helpful and informative assisting me to buy some walking boots and trousers

I always buy my outdoor gear from Blacks and would recommend them highly

30 ottobre 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Thank you James

James was very helpful with our purchase of a Berghaus jacket. He went the extra mile for us and we were very impressed with his customer service. We are returning customers as we recently bought walking boots from the store and remembered his help from the first visit.

19 ottobre 2025
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Risposta di Blacks - Brighton

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Valutata 5 stelle su 5

Great support and service

Purchased walking boots guided by Henry. Could not have been more patient, helpful and informed. First hand experience and knowledge counts for a lot. Will definately make Black's in Btighton my first stop for any related equipment

13 ottobre 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Superb Customer Service

Tony was extremely helpful and patient whilst I made my choice and offered plenty of helpful advice

23 settembre 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Thanks to Brighton Blacks

Thanks to Brighton Blacks and especially Henry for the excellent and honest help which guided me to the right purchase. Very nice to have real human professional advice rather than just online reviews to go by!

25 agosto 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

James was extremely helpful and…

James was extremely helpful and knowledgeable - and great gear from blacks as usual

3 agosto 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service

Looking for a specific pair of sunglasses Benn in store gave great impartial advice, checking stock levels & possible orders for alternatives. He spent a lot of time & was very helpful. I know where to go now for outdoor gear. Got the glasses at a good price too. Cheers Benn.

24 luglio 2025
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Risposta di Blacks - Brighton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service from both staff on…

Excellent service from both staff on shift this morning, especially given the unexpected shortage of colleagues!

31 luglio 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service and advice from Tony

Great service and advice from Tony. Helped us make the right decision and get the footwear that works.

15 luglio 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

10/10 customer service from Jude

10/10 customer service from Jude- He was really lovely, helpful and ensured I found the best walking boots!!

10 luglio 2025
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Risposta di Blacks - Brighton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Good advice and product range

James was very friendly and helpful when we were looking for a season 3 sleeping bag. We ended up ordering one in store and it was delivered to our home a couple of days later, as promised.

15 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service and friendly staff

Excellent service and friendly staff. Huge thank you in particular to Ana who was terrific in helping me find the ideal walking shoes for my needs - so much great advice and I love the shoes. I will definitely be back :)

28 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service Returning and Buying a tent

Harry was amazing and took our recent online purchase of a tent that was not suitable and refunded me after discussing why I was returning it. He said to have a look at the catalogue after I asked about online discounts I had been offered and said if I found a tent I liked he was happy to honour a discount so rather than all the research we were going to do that afternoon we found the last one of a discontinued range that was perfect and bought it in store and also a stove/gas/ice packs/kettle which were all at a good price and nice to them in store and not online so we lugged it all home on the bus. Thanks Harry and also Ben who helped at checkout when Harry had to take a call.

25 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing helpful

Amazing helpful manager advised us on all we needed for a world challenge trip - highly recommend. Had everything we needed and extremely knowledgeable. Thank you!

25 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing customer service

Harry was amazing helping us choose boots and a rut sack for my daughter. He gave us really good advice. Thanks Harry!

21 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

We bought walking shoes for my wife and…

We bought walking shoes for my wife and I. Jack’s advice was spot on. He was relaxed and fun so much better than buying online

21 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

I took my 14 yr old daughter into…

I took my 14 yr old daughter into Blacks today to get her fitted for a 65L rucksack and 30L rucksack for her expedition to Malaysia. Historically it’s been difficult to fit a rucksack to her petite frame which has resulted in a very sore back during all of her DofE expeditions…HOWEVER JOEL has put an end to back misery!! He spent such a long time selecting the right rucksack for her, not being satisfied until he got the absolute perfect fit!! He then proceeded to pack it full of weights in order to demonstrate how a well fitted rucksack can still feel comfortable even with substantially more weight than she has managed before. His help and advice did not stop there, as he supplied us with a wealth of handy tips that weren’t even on our kit list or advice guide! It was very evident that Joel not only loves the hiking/camping life but has enormous experience in the field and will be our ‘go to’ guy from here in!!! In fact, I wish I hadn’t already bought other things on line, like sleeping bags and ground mats, as I’m sure I would have chosen differently under Joel’s guidance!!

21 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

Walking boots

Eloise was absolutely brilliant at finding my daughter some great walking boots. She asked all the right questions and seemed to know exactly what would fit her feet. Very impressed and will be visiting again. Thank you!

18 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Valutata 5 stelle su 5

Eloise was a great help

Eloise was a great help! Helped me buy the right sleeping bag and mattress for camping.:)

11 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful staff

Good experience - Harry and Henry were super helpful and knew their camping equipment well - thank you!

7 giugno 2025
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Logo di Blacks - Brighton

Risposta di Blacks - Brighton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

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