The order said that the van had 'engine noise' which we accepted. The invoice said 'advise to trailer'. This is not true. These are the facts. We feel we were mislead.
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Mike at Big Van World was fantastic, really easy and honest to deal with. Over all extremely helpful especially on the day and leading up to
Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately,... Leggi di più
I recently bought a big van from Mike Jnr at big van world and it was a very pleasant straight forward transaction. Mike ensured the van was ready for collection when I went to collect it and also did... Leggi di più
Dettagli dell'azienda
- Concessionario di camion
- anche in
- Agenzia di noleggio furgoni
- Rivenditore di auto
- Rivenditore di auto usate
Scritti dall'azienda
Big Van World is Britain's No. 1 van supermarket. We've got a fantastic range of used vans for sale from our dealership in Swindon to meet a range of business and personal needs.
Informazioni di contatto
Chelworth Manor, SN6 6HE, Wiltshire, Regno Unito
- 01793751866
- info@bigvanworld.co.uk
- www.bigvanworld.co.uk
4,3
Eccellente
258 recensioni
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Absolutely terrible phone conversation…
Absolutely terrible phone conversation interaction, rang back on missed call and started getting called random names?, all I wanted was to buy a reliable van for work, don’t really want to do business with people I feel I wouldn’t want to trust, sorry I won’t be using Big van world.
26 aprile 2024
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Risposta di Big Van World
Mike, Apologies you have had this experience, we would like to discuss this further and have tried to contact you without success, if you could afford us the opportunity to discuss this then please call Matthew Collins, General Manager on 01793 751866.
Kind Regards
Matthew Collins
BIG Van World
I take all my last review back it…
I take all my last review back it wasn’t till I got back home I seen that they never looked after me sold me a van that had a oil leak and didn’t tell me about the smash it had been in and they tried getting away with not paying me for my part ex just hope they can sort these issues before I have to take action against them
21 aprile 2024
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Will was great from start to finish
Will was great from start to finish. He was really thorough showing us different vans until we settled on the one that we bought. Communication was fantastic and we were able to collect the van less than a week later - very quick service. If we ever need to purchase a new van, this will be our first stop.
19 aprile 2024
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Risposta di Big Van World
Thank you, Nathan, for sharing your positive experience! We're thrilled to hear that Will provided exceptional service and helped you find the perfect van. It's great to know that his thoroughness and prompt communication made the process smooth and efficient. We aim to offer quick service without compromising on quality, and your feedback confirms we're on the right track! If you’re ever in the market for another van, we look forward to being your first choice again. Enjoy your new van! 🚚😁
Brilliant service from start to finish…
Brilliant service from start to finish van exactly as described and a very good price William was very informative and did everything he could to help me get the van I wanted
19 aprile 2024
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Risposta di Big Van World
Thank you so much for the fantastic review! 😊 We're thrilled to hear that you had a brilliant experience and found the van exactly as described at a great price. 🚐👍 William always strives to provide informative and helpful service, and we're glad he could assist you in getting the perfect van. If you're ever looking for another vehicle, we’re here to help! Enjoy your new van!
Risposta di Big Van World
Thank you for the kind words! 😊 We're delighted to hear that you experienced excellent and friendly service with us. Customer satisfaction is our top priority at Big Van World, and we're glad we could meet your expectations. If you ever need any assistance or are looking for another vehicle, feel free to reach out! 🚐✨
Excellent Service Throughout
Excellent service from William at Big Van World Swindon. Very open and friendly from the very start and not pushy at all. Would happily buy a van from them again.
16 aprile 2024
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Risposta di Big Van World
Thank you for your kind words! We’re delighted to hear that you had a great experience with Will and felt no pressure during your visit to us at Big Van World. We love hearing that you got a deal you’re happy with. If you need anything else, we’re here to help! Enjoy your purchase! ✨😊
Extremely happy with my new van.
Extremely happy with my new van.
William was great to deal with not pushy and went abouve and beyond to get the van ready for collection quickly.
1 aprile 2024
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Risposta di Big Van World
Thank you for your feedback, Kit! We’re delighted to hear that you had a speedy sale experience with Will and felt no pressure during your visit to us at Big Van World. We hope to see you again ✨😊
Absolutely plain sailing from start to…
Absolutely plain sailing from start to finish.
Mike was very helpful on my initial visit to look at vans and throughout.
The van is also in pretty good shape and seems it was well looked after.
Thank you Mike, I’m sure I will be back in the future for my next purchase.
6 aprile 2024
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Risposta di Big Van World
Thank you for the wonderful review, Luke! 😊 We're so glad to hear that your experience at Big Van World was a breeze 🚐💨 Mike takes pride in offering helpful guidance and ensuring customers find quality vans in great condition. Your kind words mean a lot, and we’re thrilled to know you're happy with your purchase. Looking forward to welcoming you back for your next van! 🔧✨
Fantastic service from William
Fantastic service from William, very easy to deal with. Thank you Big Van World
30 marzo 2024
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Risposta di Big Van World
Thank you for your feedback We're thrilled to hear that Will provided you with great service here at Big Van World. We always strive to ensure our customers have a positive experience, and it's wonderful to see this has been achieved 🤩
Really good service and brilliant…
Really good service and brilliant communication! Michael was very helpful and always kept me updated. Highly recommend.
25 marzo 2024
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Risposta di Big Van World
Thank you for your kind words! We're thrilled to hear that Mike was helpful throughout the process of buying your new vehicle. It's great to see you'd recommend him. If you need anything in the future, we're here to help! 😍✨
The service we received was excellent…
The service we received was excellent and Mike was really efficient. Would recommend buying a van from here . We would definitely come back
23 marzo 2024
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Risposta di Big Van World
Thank you for your glowing feedback. We really appreciate that you would recommend Big Van World and return for future custom. We look forward to seeing you again then 👋😁
Really easy and professional to deal…
Really easy and professional to deal with and got a cracking van.
Thanks Will.
23 marzo 2024
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Risposta di Big Van World
Thank you Michael, we are so pleased you got your ideal van from Big Van World. I will pass on your kind words to the team, they strive for excellent customer service so will be thrilled to know it was achieved. 🤩😀
Tasmin was great
Tasmin was great, smooth process and a very quick turn around! I am very happy with my new van. thanks Big van world.
22 marzo 2024
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Risposta di Big Van World
Thank you Andi, we are so pleased you are happy with both the staff service and the van you bought. I will pass on your kind words to the team at Big Van World. If you need anything, we are just a phone call away 📱😁
Absolutely brilliant
Absolutely brilliant. Helpful and friendly. I recommend William @bigvanworld
18 marzo 2024
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Risposta di Big Van World
Thank you, Nathan. We really appreciate you taking the time to leave a review and share your great experience at Big Van World. It is great to see you would recommend Will after the service he provided, I will be sure to pass on your kind words.🤩🙌
Friendly and professional service.
Friendly and professional service.
Very happy with my new van
15 marzo 2024
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Risposta di Big Van World
Thank you for the positive review! 😊 We're delighted to hear that you found our service both friendly and professional. 🚐✨ It’s great to know you’re happy with your new van!
Great!
Big Van World and William were great.
Easy to deal with, great service, straightforward. Definitely recommend.
15 marzo 2024
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Risposta di Big Van World
Thank you, Ryan We really appreciate you taking the time to leave a review and share your great experience at Big Van World. It is great to see you would recommend Will after the service he provided, I will be sure to pass on your kind words.🤩🙌
Very relaxed buying experience but they don't check what they claim
Very relaxed buying experience with sales for a used van but they do not do all the checks they claim to do as my power steering fluid was below minimum which I had to top up when I got home plus the brakes were found to be delaminating on a Peugeot heathcheck I had done so be aware they may tick the check boxes but don't actually do all the checks.
19 maggio 2023
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Risposta di Big Van World
Thank you for your honest feedback. We’re glad to hear you had a relaxed buying experience, but we’re sorry to learn about the issues you encountered with the power steering fluid and brakes. At Big Van, we aim to ensure that every vehicle receives thorough checks, and we apologise if we fell short in this instance. Your feedback is invaluable, and we will review our processes to prevent this from happening in the future.
Poor communication
Picked up my new pick up and 15 miles later, the warning lights came on that I had been assured were fixed from the test drive. A week later, finally after sales ring me back and tell me to go through the warranty. When I had been told not to go through the warranty and they would fix it.
13 marzo 2024
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Amazing experience
Amazing experience, delt with Michael Austen Jr. really quick and efficient. Van had a couple chips and scrapes on but when pick up day came everything had been sorted! Would definitely recommend to anyone looking for a van.
Cheers
12 marzo 2024
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Risposta di Big Van World
Thank you for your fantastic feedback! We’re glad to hear that Michael provided you with excellent service and that any minor issues with your van were promptly addressed in our workshop. It’s great to know you’re happy with the final outcome! We really appreciate your recommendation and are here for you if you need anything else in the future 🤩👍
Amazing service from start to finish
Amazing service from start to finish. Dealt with Micheal Austen Jr (Sales) who was very knowledgeable and went over and above to help and keep me updated.
Would definitely come back for the next vehicle
12 marzo 2024
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Risposta di Big Van World
Thank you so much for sharing your experience. We pride ourselves on our stock and the product knowledge from the team so it is great this has been received. Thank you for your review. 😍👍
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