Big Van World Recensioni 

The order said that the van had 'engine noise' which we accepted. The invoice said 'advise to trailer'. This is not true. These are the facts. We feel we were mislead.

Mike at Big Van World was fantastic, really easy and honest to deal with. Over all extremely helpful especially on the day and leading up to

Big van world excellent experience great service staff very friendly, helpful answered all my questions fully and honestly . Highly recommend.

I recently bought a big van from Mike Jnr at big van world and it was a very pleasant straight forward transaction. Mike ensured the van was ready for collection when I went to collect it and also did a few bits to the van such as replayed the floor and repaired a couple of small dents to ensure that the van looked its best at no extra cost. Very happy with the service and and with the van and would definitely recommend big van world. Make sure you ask for Mike Jnr.

Very pleased with service from Mike, everything as advertised would deal with again

The staff were very helpful and I’m very happy with my purchase. Thank you.

Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately, Michael was not available but Bradley sorted us out & sorted all the paperwork out. Over the last week have been to a few used van places, but this seemed the most professional. So pleased we found it.

Bought a preregistered electric van from a great seller called Richard, All good until van arrived with a fault already on dashboard was told to fully charge and the light on dash will go away.
Nearly 15 weeks later with the van in a Citroen garage awaiting a part that is on back order with no specified date to be told its not the place we bought it from thats at fault !!! Its Citroen themselves who say it is actually the dealer we bought it from at fault.
We are banging our head off a wall no one will help. We are a tiny family ran business with a van out of action and no foreseeable date to get it on the road.
We have asked for a refund or a new van but both parties are refusing to accept any responsibility.
We have sent multiple emails to both parties and no one can give me the CEO email for that area ?
All we want is to have a van that works that we have paid up front for.
Customer service does not exsist absolutely diabolical

From start to finish it has been a great journey.
The customer service is fantastic. Couldn’t recommend enough. Thank you!

Well were do you start Bought a bike off them,when i come to sell it told it was a year older lost money on the trade in,contact Big Mx World and offered discount that was not discounted as the item was over £200 cheaper else were,Mis selling a bike is not good business since spoken to a few friends in the Mx community who have also had bad sales with the company.Most people will ignore the above facts but trust me avoid or at least do your own checks first as these clearly dont check.

Excellent service from Bradley and the team, with superb customer satisfaction from my perspective as the purchaser of a new van for my roofing business.

Highly Recommended!

John Bluck
Revive Roofing & Building Services

Purchased a van today from BVW with the help of micheal. He was very professional, very helpful. When I first viewed the van there were some issues that needed sorting. Micheal arranged for the work to be done and more, I was kept informed of the progress and when I returned to collect, the vehicle had been excellently prepared.
I had a 3 hour journey home and the van performed perfectly. Would highly recommend and would like to thank micheal for a smooth purchase.

Great experience from team at big van world quick and easy sales process. Paid the despot and held the Van until I could collect. Collection was a breeze very happy with the Van

Very good customer service, very polite friendly staff
10/10 company

Great service. Good stock. Bradley was very efficient.

They don't care about you and your van/vehicle after you buy it ....they are nice until you sign the document after that if problems come ...they are just useless...have it a van from them the engine broke down after I trt to fix it changed 4 injector,turbo and aftert that engine broke down...they take the vehicle back and lett me with a bigg hole.in my pocket ....not recomanded

Another great experience with these guys (my second time) the issue i had was dealt with immediately and professionally just how it should be! These guys are as good with aftersales as they are with sales, i didnt have to listen to excuses or be passed over from one department to the next or wait days/weeks for any news the whole experience couldnt of been better! ..i would not hesitate to use Big Van world again and fullt intent to in the near future.

I wish there was anything less than 1 star to rate this company with bunch of sweet talkers,to get you to drop your funds into their account, then slight mistake and see their other side,you can read the formation of the company online and you will understand where I am driving at.

I humbly bought a van from them in July 2025, they sold me a wrong and faulty van,I complained and returned the van after 4 days,asked for my deposit and they took £1200 from a deposit of £2171 that I paid them, who does this?!!! My funds are in your possession and you gave a condition, what do you expect.

I don’t know why the government should allow such companies to be existing scamming and robbing poor people of their hard earn money. I am waiting for the court’s judgments.I will not stop to tell the world my terrible experience until the court sorts us out.

My friends in media have been waiting for me to tell them the whole story so they can air it everywhere named as news for the whole world to know who this Big Van World in Swindon is!

Caring friendly, very helpful.
Great customer service.
A1 experience highly recommended

Amazing service