We ordered our mattress from Bensons Bed, excellent customer service from start to finish. The icing on the cake was the delivery guys Mark and Craig, good humour, professional and respectful. They ge... Leggi di più
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Sede
Cambia sedeUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... Leggi di più
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Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... Leggi di più
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... Leggi di più
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Informazioni su Bensons For Beds - Southampton151
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, Regno Unito
- 1489787983
4,8
Eccellente
679 recensioni
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Bensons has a good range of mattresses…
Bensons has a good range of mattresses and we visited four local shops before Bensons. Looking for a hybrid mattress that can cope with the heat , we found several models. Nathan in the Hedge end store was very helpful in explaining the differences that helped us make our decision. He was not pushy and allowed us time to roam around and try them. He got us a good deal with some pillows that we wanted. Bed was delivered two weeks later and the delivery men were very polite and careful not to damage anything while transporting it upstairs. The mattress is higher than what we were used to but feels comfy. Only thing that’s to be seen is whether the mattress lasts a few years. Bought theKaymed item 5000 mattress .
10 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Excellent service throughout
Excellent service throughout, our requirements were listened and adhered to. Stress free and easy from start to finish. Highly recommend.
9 agosto 2026
Non scritta su invito
Risposta di Bensons For Beds - Southampton151
Thank you for your wonderful feedback! We're delighted to hear that our service was excellent throughout and that your requirements were listened to and adhered to. It's fantastic that your experience was stress-free and easy from start to finish.
Team Bensons
I like the service delivery which was…
I like the service delivery which was great. The delivery guys were really polite and prompt. Even the communication of the sales guy was excellent.
However the mattress is not something we expected. Too firm for our backs causing us back ache every now and then.
5 agosto 2026
Risposta di Bensons For Beds - Southampton151
We're delighted to hear about your positive experience with our service delivery, polite and prompt delivery team, and excellent communication from our sales representative. We're truly sorry that the mattress firmness is causing you discomfort. We have contacted you regarding the 40 night comfort guarantee.
Thank you for your review - Lauryn at Customer Care
Risposta di Bensons For Beds - Southampton151
We're so pleased you had such a great experience with our service and that our delivery team was polite and efficient. Thank you for your kind words!
Team Bensons
Risposta di Bensons For Beds - Southampton151
We're so glad to hear you had a positive experience with us. We truly appreciate your kind words
Helpful staff in shop and also delivery
2 agosto 2026
Risposta di Bensons For Beds - Southampton151
We are so pleased to hear that our staff in the shop and our delivery team were helpful. Thank you for your wonderful feedback!
Team Bensons
The mattress is great, but delivery was shocking
The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assistants and left myself and my daughter to struggle and get the mattress up to the bedroom.
27 luglio 2026
Risposta di Bensons For Beds - Southampton151
Thank you for taking the time to leave your feedback.
We're pleased to hear that you're happy with your mattress, but we're sorry to learn that you were disappointed with the delivery experience.
Our delivery teams always aim to complete deliveries safely and, where possible, take items to the room of your choice. However, there are occasions where access restrictions or concerns about potential damage to customers' property may prevent this. This can include narrow stairways, tight turns, or the risk of damaging valuables and items displayed on shelves or nearby furniture. We will ensure your feedback is passed on to the relevant team for review, as we are always looking for ways to improve our service and communication.
Thank you again for bringing this to our attention.
Excellent customer service in store and delivery.
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised.
Delivery and assembly of bed was great.
Cannot fault Benson beds at all throughout whole process.
22 luglio 2026
Risposta di Bensons For Beds - Southampton151
Thank you for your excellent review! We're delighted to hear that you received knowledgeable and friendly service in store and that you were kept informed throughout your order journey. It's great to know your delivery and bed assembly went smoothly and arrived exactly as advised.
We truly appreciate your kind words and are thrilled that we provided such a positive experience from start to finish. Thank you for choosing Bensons! 😊
Our experience from start to finish was…
Our experience from start to finish was excellent. We were kept up to date throughout the waiting time.
22 luglio 2026
Non scritta su invito
Risposta di Bensons For Beds - Southampton151
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience from start to finish. It's great to know that our regular updates kept you informed throughout the waiting period. We really appreciate your feedback and hope you enjoy your new purchase😊
All good and great advice
23 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so glad to hear you found our advice helpful and that everything was good! We appreciate your positive feedback.
Team Bensons
Professional service from sales…
Professional service from shop sales staff, the communication of progress of the order, to the delivery staff on the day.
Really pleased all round with Bensons for beds.
19 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so pleased to hear about the professional service you received from our sales staff, the clear communication regarding your order, and our delivery team. It's wonderful that you are really pleased with us!
Thank you for your positive review - Lauryn at Customer Care 💜
No pushy salesman very nice experience…
No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortable. Only problem is there were some pulls on the mattress. I phoned and this was sorted asap. So no issue.
17 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so pleased to hear about your very nice experience with us! It's wonderful that our salesperson was helpful and knowledgeable, and that your delivery was great, with our team even taking their shoes off. We're glad the mattress issue was sorted quickly.
Team Bensons
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Well laid out showroom wiith good range.
19 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so pleased to hear that you found our staff helpful and knowledgeable, and that you appreciated our well-laid-out showroom and good range. Thank you for your kind feedback!
Team Bensons
Risposta di Bensons For Beds - Southampton151
We are so pleased you found our team member helpful and polite, and that they provided you with informative assistance. We truly appreciate your kind words!
Team Bensons
On time and safely delivered.
19 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so pleased to hear your delivery arrived safely and on time. Thank you for your feedback!
Team Bensons
Well informed on purchase
Well informed on purchase, delivery good and after 1 night bed is comfortable.
9 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so pleased you felt well-informed about your purchase, that the delivery was good, and that your bed is comfortable after the first night! Thank you for your kind feedback.
Plenty of choices for wardrobes and no…
Plenty of choices for wardrobes and no pushy salesmen, I measured the unit that her indoors wanted and went back and ordered it
Sorted a delivery date that suited us and everything went smoothly from the staff at the store to the delivery Guys. Very impressed and a pleasure
9 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so pleased to hear you found plenty of wardrobe choices and appreciated our non-pushy sales approach. It's wonderful that ordering and delivery went smoothly, from our store staff to the delivery team.
Really knowledgeable and helpful staff…
Really knowledgeable and helpful staff that helped us choose the correct bed and mattress for our son
5 luglio 2026
Risposta di Bensons For Beds - Southampton151
We're so pleased our knowledgeable and helpful staff assisted you in choosing the correct bed and mattress for your son. Thank you for your wonderful feedback!
Shopping for kids beds
Shopping for kids beds - only shop in retail park with actual kids beds for display - would of liked to have had some more on display - staff very helpful and smooth process
3 luglio 2026
Risposta di Bensons For Beds - Southampton151
Thank you for your feedback! We're glad to hear our staff was helpful and the process was smooth. We appreciate your suggestion for more kids' beds on display and will take it into consideration.
Risposta di Bensons For Beds - Southampton151
We appreciate your feedback!
Team Bensons
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