What I like is the welcoming aspect of the staff that attended to me, good and polite manner of approach. She makes sure I choose what I like, not tired or feel uncomfortable with my request . What I... Leggi di più
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A great experience in store (Kirkcaldy) with Gabriel. He was very helpful and professional and gave us the space to make our own choices without any pressure at all. The delivery team on the day was s... Leggi di più
L'azienda ha risposto
Staff were amazing. Sonia was very friendly, knowledgeable and helpful. The manager was also very helpful and did a great job keeping our children entertained so we could shop with ease. Would definit... Leggi di più
L'azienda ha risposto
We have recently moved home and were long overdue a new bed frame and mattress, but had no idea where to start or what we were looking for. Sonia at the Kirkcaldy Retail Park store was absolutely br... Leggi di più
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Informazioni su Bensons For Beds - Kirkcaldy754
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, Regno Unito
- 1592205360
4,9
Eccellente
626 recensioni
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Le persone hanno visualizzato anche
Went last year and Charlie at the…
Went last year and Charlie at the Kirkcaldy store couldn't do enough for me.. went back this week and yet again Charlie took such good care of me .He went through all the options and let me make an informed choice... great service with a smile goes along way to creating loyal customers, which I am now ..
4 settembre 2025
Risposta di Bensons For Beds - Kirkcaldy754
We're glad you enjoyed your experience and appreciate you sharing your positive feedback. It's great to hear that you received such excellent care and were able to make an informed choice. We value your loyalty!
Take care,
Megan at Customer Care
Very helpful and informative sales…
Very helpful and informative sales assistant who took time to explain our different options and try out different mattresses. We ordered an ottoman bed and mattress at the end of our visit to the store.
1 settembre 2025
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Risposta di Bensons For Beds - Kirkcaldy754
We're happy to hear that the sales assistant was so helpful in explaining the options. We appreciate you taking the time to share your experience and are glad you found what you needed.
Take care,
Megan at Customer Care
Friendly and understanding
Was greeted at the door by Sarah, who was friendly and helped us find what we wanted with the assistance of Gabriel, who was also friendly and understanding of our needs.
24 agosto 2025
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Risposta di Bensons For Beds - Kirkcaldy754
We're happy to hear that you had such a positive experience! We appreciate you mentioning the team members who assisted you; it's great to know they were helpful and understanding. Thanks for your feedback, Megan at Customer care
Good to deal with staff were excellent but delivery was too long
Experience was good staff was excellent, the only criticism is the wait to have it delivered to my house as I didn’t have a bed and I’m an old age pensioner I tried to get it delivered early but no chance they told me.
23 agosto 2025
Risposta di Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback regarding our staff. We regret the delivery delay caused you hardship, especially given your circumstances. We'll review our delivery process to improve our service. Thank you for your review.
Staff were very informative and didn’t…
Staff were very informative and didn’t push us to make a decision
19 agosto 2025
Risposta di Bensons For Beds - Kirkcaldy754
We appreciate you sharing your feedback. We're happy our team was informative and respected your decision-making process. Thanks, Megan at Customer care
Knew exactly what we wanted
Knew exactly what we wanted, wasn't interested in waffle and we didn't get any. Knowledgeable and helpful member of staff,made the whole process easy Thank you
16 agosto 2025
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Risposta di Bensons For Beds - Kirkcaldy754
We're happy to hear that a staff member provided such helpful and knowledgeable service, making the process easy. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for your amazing review Marion. We appreciate your kind words and hope you love your new order, Megan at Customer Care
Customer Service agent was welcoming
Customer Service agent was welcoming, knowledgeable and very professional in our dealings with my wife and I.
13 agosto 2025
Risposta di Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback! We're happy to hear that the customer service agent was welcoming, knowledgeable, and professional during your interaction. Take care,
Megan at Customer Care
Great choice of beds
Great choice of beds, mattresses and pillows.
Had a great experience buying a new bed for my son, the sales person Gabriel made the purchase very easy and was very understanding of my son’s additional needs, he made him feel at ease and was a pleasure to deal with.
12 agosto 2025
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your kind words, we are thrilled to hear that you had a great experience with our salesperson Gabriel! We strive to make our customers feel at ease and provide top-notch customer service. We hope your son loves his new bed, Megan at Customer Care
Excellent Service in Store
Gabriel the store Manager was a pleasure to meet. I was really impressed with his helpful and friendly manner, nothing was a bother to him. He took a lot of time to help and explain things to me. Another member of staff couldn't do enough as well and I would not hesitate in recommending Bensons in Kirkcaldy.
10 agosto 2025
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Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for your kind review! We are thrilled to hear that Gabriel and our team provided you with exceptional service. We will be sure to pass along your praises to them. We look forward to your future visits and thank you for choosing Bensons in Kirkcaldy, Megan at Customer Care
Very helpful staff
Very helpful staff. Informative going into great detail with good advice. Very pleased
11 agosto 2025
Risposta di Bensons For Beds - Kirkcaldy754
Thank you so much for your kind review! Our team takes pride in providing exceptional service and we're glad we could assist you. We appreciate your support and look forward to seeing you again soon, Megan at Customer Care
Finally a pillow that helps me.
The pillow I bought was hopefully going to help my neck and shoulders but I only used it for 1/2 hours when I ended up with sore neck and shoulders so I went back to Benson for beds with it the lady explained that it couldn't be taken back but when she realised the make of pillow I bought she told me it had a zip on it which I didn't know about, she opened the bag it was in found the zip opened it up and told me that I can take out the stuffing little by little till I get it to what I needed and I have done that and it has worked I'm comfortable with it now and no sore neck or shoulders. Very happy that this was able to be done as I didn't want to have paid £55 for something that made my problem worse.
8 agosto 2025
Risposta di Bensons For Beds - Kirkcaldy754
"Thank you for taking the time to share your experience! We are so happy to hear that our team was able to assist you in finding a solution for your discomfort. It's our goal to provide products that truly enhance our customers' lives. Enjoy your comfortable sleep, Megan at Customer Care
Staff were friendly and knowledgeable
Staff members were friendly and knowledgeable great selection of beds and the test bed was excellent
5 agosto 2025
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We're thrilled to hear that our staff was helpful and that you enjoyed testing out our selection of beds. We take pride in providing a great experience for our customers.
Great service
Great service, good selection of products, reasonable prices, well organised purchase process.
2 agosto 2025
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Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We are thrilled to hear that you had a positive experience with us. Our team takes great pride in providing top-notch service, a variety of quality products, and a smooth purchasing process at reasonable prices. We appreciate your support and look forward to serving you again soon!
The shop assistant listened to our…
The shop assistant listened to our requirement and what allergies i had & what would work for us and only showed us the ones that would work for us. Knew what she was talking about and explained everything. Very knowledgeable & helpful.
24 luglio 2025
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your kind review! We pride ourselves on providing personalized and knowledgeable recommendations for our customers. We're glad to hear that our shop assistant was able to help you find the perfect products for your needs and allergies. We appreciate your business, Megan at Customer Care
Gabriel gave the best service
Gabriel gave the best service. He advised me about all the beds and mattresses helping me to make the right choice. Then helping me to get the delivery as quickly as possible. He is a very pleasant guy who is there to help.
18 luglio 2025
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your review! We are happy to hear that Gabriel provided exceptional service and helped you make the perfect choice for your bed and mattress. We pride ourselves on providing top-notch customer service and aim to make the delivery process as smooth as possible. We appreciate your business and look forward to seeing you in the future, Megan at Customer Care
Expert advice
Gabriel was very knowledgeable explaining all various types of mattresses.
22 luglio 2025
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your review! We are thrilled to hear that Gabriel was able to provide you with all the information you needed to make an informed decision about our mattresses. We pride ourselves on our knowledgeable staff and are pleased to hear that it was reflected in your experience. Thank you for choosing us for your mattress needs, Megan at Customer Care
The level of service from the lady…
The level of service from the lady salesperson was outstanding, covered everything and took time to select me the correct bed and mattress. Would definitely recommend
8 luglio 2025
Risposta di Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We're thrilled to hear that our salesperson provided you with excellent service and helped you find the perfect bed and mattress. We truly appreciate your recommendation and hope to see you again soon, Megan at Customer Care
Incredible customer service from Gabriel
Was a little apprehensive when I first walked in as had to approach a member of staff for help. Turns out Gabriel had been looking for me in the store. His knowledge and customer service was incredible and I came away with the mattress I was looking for. Reasonably priced and incredible finance options and plenty of choice. I just hope my mattress comes within the expected timescales..
10 luglio 2025
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Risposta di Bensons For Beds - Kirkcaldy754
Thank you for sharing your experience, ! We strive to offer affordable pricing and flexible financing options, and we can't wait for you to receive your new mattress within the expected timeframe. Thank you for choosing us, Megan at Customer Care
Brilliant Experience
What can we say. From the minute we set foot in-store, we were treated to the magnificence of the very lovely and very knowledgeable Vivienne. She was absolutely brilliant, didn't hassle us but made sure we had the full Benson's experience, including the mattress machine, and let us wander around with free choice, resulting in a frame, mattress, duvet and mattress protector purchase, including delivery and old bed recycling.
Would 100% recommend anyone looking for a bed, to go and speak to Bensons! (And Vivienne, of course!!).
29 giugno 2025
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Risposta di Bensons For Beds - Kirkcaldy754
Thank you for the amazing review! We are so glad that Vivienne provided you with a wonderful experience and helped you find the perfect mattress and bedding. We appreciate your recommendation and can't wait to see you again in the future, Megan at Customer Care
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