Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes h... Leggi di più
Sede
Cambia sedeUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... Leggi di più
L'azienda ha risposto
Everything went to plan. Kept well informed of delivery date and window slot which was updated before the bed was delivered. Removal of old bed and assembly of new bed done very smoothly. My initi... Leggi di più
L'azienda ha risposto
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di materassi
Informazioni su Bensons For Beds - Edinburgh Straiton
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Regno Unito
4,8
Eccellente
109 recensioni
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Impossible to cancel: Store closed for holidays & Customer Service refuses to help
I placed order A8435857 on 20/12/2025 at the Edinburgh Straiton branch.
According to Clause 4 of your Terms & Conditions, I have the right to cancel free of charge within 7 days. I contacted your Chat Support today (21/12/2025) to exercise this right.
Your agent, Michael, refused to process the cancellation, insisting I must contact the store directly. However, the store is closed until the New Year for the holidays.
By forcing me to wait until the store reopens, you are physically preventing me from cancelling within the 7-day penalty-free window. This feels like a deliberate trap to charge the 20% fee later. The agent refused to provide written email confirmation of my request despite me asking for it explicitly.
I have sent a formal cancellation notice to your enquiries email in accordance with Clause 17 of your T&Cs. I expect a full refund and confirmation immediately.
21 dicembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for sharing your feedback with us. We’re very sorry for the frustration this has caused and want to reassure you that your cancellation request has been logged within the 7-day window. A full refund will be processed, and the Edinburgh Straiton store team will contact you as soon as they return after the holiday period to confirm everything. We appreciate your patience and will make sure this is resolved promptly.
Thank you,
Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We're glad you enjoyed your experience with our service. Thank you for sharing your positive feedback with us.
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your feedback We really appreciate it - Stewart - Team Bensons
I have been treated with respect from…
I have been treated with respect from start to finish. The staff instore explained everything and took time to answer all my questions.
18 novembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re so pleased to hear you felt respected throughout your experience and that our team took the time to explain everything and answer all your questions. That’s exactly what we aim for! 💜
Thank you for your positive review – Lauryn at Customer Care
No sales pressure
No sales pressure.We were able to make our own decision on the bed
20 novembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We’re so pleased to hear you felt no sales pressure and were able to make your own decision comfortably. That’s exactly the experience we aim to provide! 💜
Thank you for your positive review Thomas – Lauryn at Customer Care
Excellent staff
Josh is knowledgeable and personable and helped us select a bed best suited to our needs. Thank you for making a difficult decision very easy and enjoyable
7 novembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We’re delighted to hear Josh made the process easy and enjoyable! It’s fantastic that his knowledge and personable approach helped you find the perfect bed.
Thank you for your positive review Jamie– Lauryn at Customer Care 💜
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that our information helped you make a choice. Thank you for your positive feedback; we appreciate it.
Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We're glad you found our team member helpful. We appreciate your feedback and your time in sharing it with us.
Take care,
Megan at Customer Care
Staff know their product and are excellent with customers
The two young staff members who dealt with us when we were shopping for a new bed were excellent: knowledgeable, very helpful and extremely polite.
These factors made for a most pleasant and successful buying experience.
21 settembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that our staff's knowledge, helpfulness, and politeness made your bed-buying experience pleasant and successful. We appreciate you sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
Great sales person answered all our…
Great sales person answered all our questions efficient and friendly
22 settembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that our sales team member provided you with efficient and friendly service and answered all your questions.
Thank you,
Lauryn at Customer Care.
Excellent Service and a Great Buying Experience
We had a really positive experience purchasing our mattress from Bensons for Beds. Peter, who assisted us, was both personable and professional throughout.
We’d recently returned a mattress from another company and Peter took the time to understand our needs and guided us through the best options available. He encouraged us to try each mattress at our own pace and gave us the space to consider comfort, price, and materials - stepping away with discretion so we never felt rushed or pressured.
We left feeling confident in our choice and much happier than with our previous experience elsewhere. Highly recommend!
27 agosto 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear about the positive experience you had purchasing your mattress. It's great to know that our team member was both personable and professional, guiding you to the best options and ensuring you felt confident in your choice. Thank you for your recommendation!
Thank you,
Lauryn at Customer Care.
Stephen was extremely helpful…
Stephen was extremely helpful explaining all the different options of beds, mattresses, styles and costs. Greatly appreciated!
3 settembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate you taking the time to share your feedback. We're happy to hear that our team member was helpful in explaining the bed options to you.
Take care,
Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback! We are so glad to hear our staff was helpful. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback. Our team strives to be knowledgeable, quick, and easy to work with. Thank you, Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your kind words and are so glad you enjoyed our service and team!
Thank you for choosing us,
Megan at Customer Care.
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your positive review! We are glad to hear that Peter provided exceptional service and valuable information. We strive to make every customer's experience exceptional. Thank you for choosing our business! Megan at Customer Care :)
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! Providing exceptional service is our top priority and we're thrilled to hear you had a great experience with us. We look forward to continuing to serve you in the future! Megan at Customer Care😊
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! We always strive to provide our customers with careful and attentive service. Your satisfaction is our top priority. We appreciate your support, Megan at Customer Care
Team were great
Peter and the rest of the Bensons team have been a lot of help, they were very knowledgeable about the different types and styles of beds and the various features of each. They helped me find a great bed mattress and a great sale price too.
8 luglio 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We are so glad to hear that you had a positive experience with our team at Bensons! Our goal is to help our customers find the perfect mattress for their needs, and we are thrilled that you found one at a great price. Thank you for choosing us, Megan at Customer Care
Very helpful and pleasant shop…
Very helpful and pleasant shop assistant. Answered all questions very well.
8 luglio 2025
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for the kind words! We're glad our shop assistant provided excellent service and answered all your questions. We always strive to make our customers' experience a positive one. Come back anytime, Megan at Customer Care
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