The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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We received great service from sleep expert Stephen in the Edinburgh Straiton store. He really knows his stuff and guided us to the perfect mattress and pillow combo. Delivery schedule was well comm... Leggi di più
L'azienda ha risposto
Bed was delivered on time and it was assembled very efficiently. All packaging was removed and the bed looks great! Delivery staff friendly and courteous.
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The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Edinburgh Straiton
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Regno Unito
4,8
Eccellente
126 recensioni
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Le persone hanno visualizzato anche
Excellent staff
Josh is knowledgeable and personable and helped us select a bed best suited to our needs. Thank you for making a difficult decision very easy and enjoyable
7 novembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We’re delighted to hear Josh made the process easy and enjoyable! It’s fantastic that his knowledge and personable approach helped you find the perfect bed.
Thank you for your positive review Jamie– Lauryn at Customer Care 💜
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that our information helped you make a choice. Thank you for your positive feedback; we appreciate it.
Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We're glad you found our team member helpful. We appreciate your feedback and your time in sharing it with us.
Take care,
Megan at Customer Care
Staff know their product and are excellent with customers
The two young staff members who dealt with us when we were shopping for a new bed were excellent: knowledgeable, very helpful and extremely polite.
These factors made for a most pleasant and successful buying experience.
21 settembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that our staff's knowledge, helpfulness, and politeness made your bed-buying experience pleasant and successful. We appreciate you sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
Great sales person answered all our…
Great sales person answered all our questions efficient and friendly
22 settembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that our sales team member provided you with efficient and friendly service and answered all your questions.
Thank you,
Lauryn at Customer Care.
Excellent Service and a Great Buying Experience
We had a really positive experience purchasing our mattress from Bensons for Beds. Peter, who assisted us, was both personable and professional throughout.
We’d recently returned a mattress from another company and Peter took the time to understand our needs and guided us through the best options available. He encouraged us to try each mattress at our own pace and gave us the space to consider comfort, price, and materials - stepping away with discretion so we never felt rushed or pressured.
We left feeling confident in our choice and much happier than with our previous experience elsewhere. Highly recommend!
27 agosto 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear about the positive experience you had purchasing your mattress. It's great to know that our team member was both personable and professional, guiding you to the best options and ensuring you felt confident in your choice. Thank you for your recommendation!
Thank you,
Lauryn at Customer Care.
Stephen was extremely helpful…
Stephen was extremely helpful explaining all the different options of beds, mattresses, styles and costs. Greatly appreciated!
3 settembre 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate you taking the time to share your feedback. We're happy to hear that our team member was helpful in explaining the bed options to you.
Take care,
Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback! We are so glad to hear our staff was helpful. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback. Our team strives to be knowledgeable, quick, and easy to work with. Thank you, Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your kind words and are so glad you enjoyed our service and team!
Thank you for choosing us,
Megan at Customer Care.
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your positive review! We are glad to hear that Peter provided exceptional service and valuable information. We strive to make every customer's experience exceptional. Thank you for choosing our business! Megan at Customer Care :)
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! Providing exceptional service is our top priority and we're thrilled to hear you had a great experience with us. We look forward to continuing to serve you in the future! Megan at Customer Care😊
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! We always strive to provide our customers with careful and attentive service. Your satisfaction is our top priority. We appreciate your support, Megan at Customer Care
Team were great
Peter and the rest of the Bensons team have been a lot of help, they were very knowledgeable about the different types and styles of beds and the various features of each. They helped me find a great bed mattress and a great sale price too.
8 luglio 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We are so glad to hear that you had a positive experience with our team at Bensons! Our goal is to help our customers find the perfect mattress for their needs, and we are thrilled that you found one at a great price. Thank you for choosing us, Megan at Customer Care
Very helpful and pleasant shop…
Very helpful and pleasant shop assistant. Answered all questions very well.
8 luglio 2025
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for the kind words! We're glad our shop assistant provided excellent service and answered all your questions. We always strive to make our customers' experience a positive one. Come back anytime, Megan at Customer Care
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that our salesman was very helpful to you. We appreciate your positive feedback! Take care, Megan at Customer Care
Not reliable seller
I ordered the wardrobe in Nov 2024 and I still not get the wardrobe now. It is around 7 months . The supplier never contacted me about the delivery date.
16 giugno 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We apologise for the extensive delay and lack of communication regarding your wardrobe. We can see that this is now resolved. We appreciate your feedback and will take this onboard internally.
Thank you, Megan at Customer Care
Good information
Good information, well informed. No hard sell. Pleasant but not over pushy.
11 giugno 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that you found our information helpful and appreciated our approach. Thank you for sharing your positive experience with us, Megan at Customer Care
Just bought my second bed and Kevin the…
Just bought my second bed and Kevin the salesman was great.No pressure and a very pleasant guy.Great people skills.
9 giugno 2025
Risposta di Bensons For Beds - Edinburgh Straiton
We're happy to hear that you had a great experience and appreciate the positive feedback regarding our team. Thank you for choosing us again, Megan at Customer Care
Good customer service. Happy with purchase
We have bought several beds from Bensons. The salesman had the right balance of allowing us time to have a look. Then he had a discussion with us and from there he showed us the bed we have ordered.
Excellent example of treating the customer correctly and providing good advice.
15 maggio 2025
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our salesman and that he was able to provide you with great advice. We truly value our customers and strive to provide exceptional service. We hope you enjoy your new bed from Bensons!
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