The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought... Leggi di più
Sede
Cambia sedeUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We received great service from sleep expert Stephen in the Edinburgh Straiton store. He really knows his stuff and guided us to the perfect mattress and pillow combo. Delivery schedule was well comm... Leggi di più
L'azienda ha risposto
Bed was delivered on time and it was assembled very efficiently. All packaging was removed and the bed looks great! Delivery staff friendly and courteous.
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Edinburgh Straiton
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Regno Unito
4,8
Eccellente
125 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
First class experience from start to finish
Communication was excellent from start to finish. Updates happened as promised. Delivery guys were first class.
9 maggio 2026
Risposta di Bensons For Beds - Edinburgh Straiton
That’s great to hear! 😊 Excellent communication and a first-class delivery team—thanks so much for sharing✨
Great in-store service
Great in-store service, with the shop displaying a wide choice of mattresses and pillows to suit all budgets.
Hannah was brilliant in store - very helpful and patient.
On the day delivery went very smoothly - we were contacted prior to delivery with a two hour window, then a call the day before and a text and phone call with exact timing on the actual day. Delivery men were polite and efficient.
Our new mattress and pillows are great - cannot fault them!
9 maggio 2026
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your wonderful feedback! It's great to hear that you found a wide selection in our store and that our team member was so helpful. We're also pleased the delivery went smoothly and you're enjoying your new mattress and pillows.
Team Bensons
Excellent professional and friendly…
Excellent professional and friendly customer service from Hannah in Edinburgh store. I had an issue with my last mattress (my fault). Hannah helped fix the problem graciously and helped me choose a more suitable option. Highly recommend Bensons products and customer service.
3 maggio 2026
Risposta di Bensons For Beds - Edinburgh Straiton
We're so happy to hear about the excellent and friendly customer service you received in our Edinburgh store. It's great that the issue with your previous mattress was resolved so well, and that you found a more suitable option. Thank you for recommending our products and service!
Team Bensons
Brillant beds at bensons
Amazing experience, lots of choice, helpful honest advice from Hannah secured our purchase. Tried out the virtual matress for sleeping positions, offered a huge choice of pillows. Can't wait to get it delivered.
27 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thanks for the amazing feedback! 😊 We’re so glad Hannah’s honest advice (and the virtual mattress tester!) helped seal the deal — it’s great fun, isn’t it? Delighted you found the perfect fit, right down to the pillows. We hope delivery day comes quickly… sweet dreams ahead! 🛏️✨
Purchasing of the mattress and bed…
Purchasing of the mattress and bed frame was made easy by the salesman who was helpful and knowledgeable.
Delivery was made timeously and the bed frame constructed quickly and efficiently by helpful operatives.
22 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re glad our salesman made purchasing easy with helpful, knowledgeable advice, and that delivery and assembly were quick and efficient. Enjoy your new bed and mattress! 🛏️✨
Excellent experience from showroom…
Excellent experience from showroom through to completed delivery - delivery team were fantastic. Highly recommend. The product is also 10/10.
23 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
We appreciate your fantastic feedback! It's great to hear you had an excellent experience and that our delivery team impressed you. We're delighted you love the product!
Team Bensons
Received excellent friendly efficient…
Received excellent friendly efficient service from the showroom staff
17 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your feedback. We’re delighted to hear that you received excellent, friendly, and efficient service from our showroom team. We really appreciate you taking the time to share your experience.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service
Friendly, helpful staff in shop, great choice of beds & mattresses, good post sale communication and excellent delivery service.
17 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for the lovely review! We’re so pleased you enjoyed the in‑store help, great choice, and smooth delivery 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Great service
Great service, not pushy at all, gave us all the information we needed to find the perfect bed. Would definitely recommend.
15 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re really happy you enjoyed a relaxed, no‑pressure experience and felt well informed to choose the perfect bed — recommendations like this mean the world to us.
Thank you for your positive review - Lauryn at Customer Care 💜
From the assistant in the shop to…
From the assistant in the shop to delivery and assembly of bed the service has been excellent
13 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your feedback! 😊 We’re delighted to hear the service was excellent from the in‑store team right through to delivery and assembly. Enjoy your new bed,
Megan | Customer Care Specialist 🛏️✨
Polite and knowledgeable assistants.
Polite and knowledgeable assistants.Non pushy guidance .Easy access location, parking etc.
10 aprile 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re delighted to hear our team were polite, knowledgeable, and gave helpful guidance without any pressure. It’s great to know the location and parking made your visit even easier too,
Megan | Customer Care Specialist
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re delighted to hear you received excellent service from the initial advice right through to delivery. Your feedback is very much appreciated,
Megan | Customer Care Specialist⭐
Our salesman Steve acknowledged our…
Our salesman Steve acknowledged our presence and then left us to browse in peace and when we were ready he was very helpful and knowledgeable about the products and after asking us questions he showed us divan sets that would suit our needs and budget
26 marzo 2026
Risposta di Bensons For Beds - Edinburgh Straiton
We really appreciate your review. It’s wonderful to hear Steve took the time to understand your requirements and guide you to the right options without any pressure.
Thanks again for your support—it means a lot!
- Megan | Customer Care Specialist
Friendly and informative staff
Friendly and informative staff, explained different options of bed frame and mattresses, which made it easier to select a bed for my needs.
23 marzo 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you! So glad to hear our staff were friendly and informative, helping you compare different bed frames and mattresses. Great to know it made choosing the right bed easier for you.
We wish you many nights of peaceful sleep,
Megan at Customer Care💤
New mattress
All good great service Salesman very helpful when I was buying new mattress showed me all different types to try to allow me to choose the correct one for me.
19 marzo 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for the great feedback Donald! We're so glad to hear you received excellent service and that our salesman took the time to show you all the different mattress options. It’s wonderful to know you found the perfect one for your needs.
Sleep well,
Megan at Customer Care💤
Knowledgeable and professional sales…
Knowledgeable and professional sales person. Explained all the options and confirmed convenient delivery . Good customer service demonstrated
7 marzo 2026
Risposta di Bensons For Beds - Edinburgh Straiton
David Gordon,
We appreciate your positive feedback! We're happy to hear that the salesperson's knowledge and professionalism, along with the convenient delivery confirmation, created a good customer experience.
Team Bensons
The customer service was poor
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The overall wait was 3 weeks. No apology not even a phone call to say sorry, absolutely nothing. For an expensive item like this the delivery cost should have been refunded. Will not recommend the company to anyone
6 marzo 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. You made it clear to the salesperson that a small van was required for your driveway, and it’s extremely disappointing that a large lorry was sent regardless. This understandably caused your mattress delivery to be delayed by a week, extending the total wait to three weeks — and I’m very sorry for the inconvenience this caused.
We will ensure your feedback is passed on to the relevant teams so that this can be reviewed internally — both the delivery vehicle error and the lack of follow‑up from customer service.
If there’s anything further we can support you with, please let us know. We’re here to help and want to make things right wherever possible,
Megan at Customer Care
Helpful and straightforward
Helpful staff provided information on bed frames to help make a decision and guided the process of selecting a mattress. Got some extras to qualify for a discount.
1 marzo 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Scott,
We're happy to hear that our staff was helpful in guiding your bed frame and mattress selection! It's great you were able to take advantage of a discount. Thanks for your feedback.
Team Bensons
Knowledgeable member of staff
Knowledgeable member of staff. No pressure to buy. Freedom to try out beds. Good choice of beds available.
23 febbraio 2026
Risposta di Bensons For Beds - Edinburgh Straiton
Murray Simpson,
We're happy to hear that you found our staff knowledgeable and felt no pressure while trying our wide selection of beds. Thanks for your feedback.
Team Bensons
Risposta di Bensons For Beds - Edinburgh Straiton
Really appreciate your feedback Mrs Nahas! Delighted you found our products high quality and our service excellent.
Wishing you all the best until next time,
Megan at Customer Care⭐
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.