Bensons For Beds - Cardiff Gate Recensioni 

Very helpful salesperson and great service

Great help from summer. Will definitely return

The range of products available to view was excellent and the sales staff were excellent

Summer had great product knowledge. She listened carefully to what we needed and offered multiple options that would be suitable for us. We felt no pressure to make a quick decision . Overall an excellent experience

Fantastic staff, very knowledgeable, they were not pushing for a sale, they just provided the information we required to make the right decision.

Wasn't offered the add ons at time of purchase had to go home and add it on and then was phoned to take extra deposit

Liz at the store was a great help. Explained how everything was. And I was very happy with my experience

Great product knowledge, no hard sell. Vet easy to deal with

The whole experience was welcoming, they made sure our needs were met

We had such a brilliant experience at Bensons for Beds, and it was all thanks to Summer.

We were shopping for a mattress, base and headboard for our first home together, so we were excited… but also a bit overwhelmed and unsure about what we actually needed. From the moment we walked in, Summer made us feel completely at ease. She was so friendly, warm and welcoming, and her knowledge was incredible.

She took the time to understand us, how we sleep, what we were looking for and what would suit us best and she honestly nailed it. Everything she showed us felt spot-on, and we never felt rushed or pressured. It felt like she genuinely cared about helping us make the right choice, not just making a sale.

Buying something as important as a bed for your first home is a big deal, and Summer made the whole experience easy, enjoyable and exciting. We left feeling confident, happy and really looked after.

We honestly couldn’t recommend Summer at Bensons for Beds enough - she’s an absolute credit to the store. Thank you for making such a special milestone for us even better!

Andy the salesman was very helpful

Antony and Tracy the delivery personal were the ultimate professionals!
Very patient with the issues they were presented with when moving the mattress.
Will definitely purchase with bensons again. Great company to deal with from start to finish

Great staff in the Cardiff store - patient and helpful.

Delivery- smooth, well organised and stuck to the 2hr time slot

Bed - so far excellent

Situstion ongoing. Bed was bought and customer paid for installation. On day, bed and workers arrived but could not build as wrong screws were included. Fitters left after ringing office and providing photos. They told me also that screws were greasy and have marked the material. They also reported this apparently. I was sent an email saying an engineer would get back to me within 2 days. This did not happen and when customer services were contacted, they had no knowledge of issues and challenged me to provide photos of damage to material even though their fitters had reported it. Customer services then said they would send ME the appropriate bolts and then I would have to contact an engineer. All this time there is a half built bed in my bedroom. They also said it would be no earlier than 7th November despite bed being delivered on 24th October.
I paid for this service and I still have no solution. Really appalling but nobody will read this or attempt to contact me.
Updated review:
Still no bed.
Customer service did not believe their build team that screws were too short so an independent company arrived 4 days later only to confirm they were too short. Headboard was in a poor condition and after sending photos I was offered £75 to keep headboard or £125 to spend instore !!!
Asked for a replacement headboard but stipulated I needed all of this completrd by end of November. As I write this, I still do not have a date for replacement screws or headboard.
The only helpful person is Ursula but she cannot fix this sorry mess on her own

Wide availability, price and customer care

It was my first time buying a new mattress and i had absolutely no idea what I was doing, The lovely Summer then came over and explained everything throughly, She helped me find the perfect mattress for me and She was really nice and happy to help.

This is our 2nd purchase from Benson’s and again would have no hesitation in recommending the Company. Excellent service from choosing bed/mattress to the bed being delivered. We were kept informed from start to finish with delivery date/times. Great friendly team who were so helpful and nothing was too much trouble for them. Thank you once again.

My first visit to Bensons and from start to end you are made to feel comfortable no pressure no one hovering over you and when I did choose a bed Jo done the paperwork and arranged delivery with no fuss . Yes I would definitely give 5 stars for such a good friendly visit