We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... Leggi di più
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Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!... Leggi di più
Good service and ease of changing within their 40 day programme as the first mattress did not work out as comfortable as it felt in the showroom
Rob took care of us. He was very professional,knowledgeable and a pleasure to deal with. We have not H’D our bed delivered yet so cannot comment further.
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Informazioni su Bensons For Beds - Bournemouth
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, Regno Unito
- 1202529500
4,8
Eccellente
246 recensioni
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Le persone hanno visualizzato anche
Very good customer experience.
Saw desired items on line. Visited store to look at them. Warm welcome. Questions answered.
Phoned when ready to purchase. We were remembered which was nice. Delivery arranged for our chosen date.
All smoothly done. We now await our sofa beds.
22 ottobre 2025
Risposta di Bensons For Beds - Bournemouth
Thank you for sharing your experience! We’re delighted to hear that you received a warm welcome in-store, had your questions answered, and enjoyed smooth communication throughout the process. It’s wonderful that everything from choosing your items to arranging delivery went so seamlessly. We hope you love your new sofa beds!
Thank you for your positive review – Lauryn at Customer Care 💜
Risposta di Bensons For Beds - Bournemouth
Thank you for your feedback. We’re pleased to hear that our team member provided helpful and informative support during your visit. Ensuring our customers feel confident and well-informed is always our priority.
Thank you for your positive review Linda – Lauryn at Customer Care 💜
A good experience
Glenn was very helpful and knowledgeable. Also friendly and not pushy like some sales people can be
6 novembre 2025
Risposta di Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We’re so pleased Glenn made your experience enjoyable with his helpful, knowledgeable, and friendly approach. It’s great to hear he provided support without any pressure – that’s exactly what we aim for! 💜
Thank you for your positive review Elizabeth – Lauryn at Customer Care"
The assistant wasn’t very knowledgable
The assistant wasn’t very knowledgable. She seemed reluctant to serve us.
1 novembre 2025
Risposta di Bensons For Beds - Bournemouth
Thanks for your feedback Diane. We're sorry to hear the service you received didn’t meet expectations. We aim to provide friendly and knowledgeable support, so it’s disappointing to hear this wasn’t your experience.
We’ll be reviewing this internally to ensure better service going forward. If you’d like to discuss this further, please feel free to reach out.
Best regards,
Megan
Customer Care Specialist
Lee was very efficient and polite and…
Lee was very efficient and polite and told me everything I needed to know
20 ottobre 2025
Risposta di Bensons For Beds - Bournemouth
We're happy to hear that you found our service efficient and informative. Thank you for sharing your positive experience with us! Lauryn at Customer Care 💜
Leigh was so helpful
Leigh was so helpful. I have sleeping problems due to a near death car accident some years ago.
Leigh really went the extra mile to help me find a suitable mattress.
A real champion for your business.
15 ottobre 2025
Risposta di Bensons For Beds - Bournemouth
We're happy to hear that the assistance provided was so helpful in finding a suitable mattress to address your specific needs. We appreciate your positive feedback and are glad you had a great experience.
Thank you for your review – Lauryn at Customer Care 💜
Leaving this review for Mr Craig
Leaving this review for Mr Craig.
Amazing and super helpful. Genuinely cared about the sleep and gave recommendations on the best furniture - beds and mattresses to get.
Awesome discounts, and everyone had a laugh, a smile and a happy aura about them; it definitely wasn't forced.
Made me want to buy the mattress they have, so I can laugh more like them and not be grumpy. Power of a good bed and a good night's sleep.
14 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Bournemouth
We appreciate you taking the time to leave us such a great review! We are happy to hear that they found our team helpful and enjoyed your experience. We hope you love their new mattress and get many good nights of sleep.
Thank you for your review – Lauryn at Customer Care 💜
Risposta di Bensons For Beds - Bournemouth
We're happy to hear that we were helpful! Thank you for your positive feedback; we appreciate it.
Sleep well,
Megan at Customer Care⭐
Bed experience
Both the experience in shop and on delivery of my matress by John and Dan was easy and helpful.
7 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Bournemouth
We're happy that your in-store and delivery experiences were easy and helpful! Our team works hard to provide excellent service. Thank you for your review – Lauryn at Customer Care 💜
It was a pleasure buying our…
It was a pleasure buying our purchase...we looked around first, certainly not hassled whilst looking, saw what we liked and a very smooth purchase ensured...our chap was most helpful.
7 ottobre 2025
Risposta di Bensons For Beds - Bournemouth
Thank you for your kind words! We’re delighted to hear you enjoyed a hassle-free shopping experience and that our team was helpful throughout your purchase.
We hope you’re enjoying your new items!
Best Wishes,
Megan
The Bensons for Beds Care Team
Risposta di Bensons For Beds - Bournemouth
Thank you for your kind words! We’re glad you found our team helpful and informative.
Best regards,
Megan at Customer Care🙂
recommend everytime and delivery men…
recommend everytime and delivery men very polite and helpful a credit to the company
1 ottobre 2025
Non scritta su invito
Risposta di Bensons For Beds - Bournemouth
We appreciate your recommendation and are happy to hear that our delivery team was polite and helpful. Thank you for recognizing their dedication!
Thank you,
Lauryn at Customer Care
The experience with Bensons for Beds…
The experience with Bensons for Beds was excellent from visiting the Bournemouth store to choose a mattress to the delivery. The staff involved were professional and helpful. The communication was excellent in keeping up to date with the delivery date and time with their tracking service and a courtesy phone call to say the delivery was on its way. The delivery guys were great, very efficient and took all the packaging away along with our old mattress.
23 settembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Bournemouth
We're happy to hear that you had an excellent experience, from choosing your mattress to the delivery. It's great to know that you found our staff professional and helpful, and that our communication and delivery service met your expectations. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Risposta di Bensons For Beds - Bournemouth
"Thank you for your positive feedback! Our team takes pride in providing helpful and knowledgeable service to our valued customers. We are glad we could assist you during your visit." #CustomerSatisfaction #GreatTeam #HelpfulService
Bensons is like Dreams but better
From store to delivery day all was excellent. Friendly from start to finnish. Many places may have mattresses cheaper but for quality and price Bensons is the place
10 settembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Bournemouth
We're happy to hear that you had an excellent experience with us, from the store to delivery. We appreciate your recognition of our quality and pricing. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Fabulous bed and service
I received the bed yesterday delivered by John and Cameron. They were very pleasant professional, helpful and courteous. Nothing was too much trouble for them. They carried the bed very carefully from the delivery truck to the bedroom on first floor without any hesitation. Very happy with the service. Fabulous staff.
8 settembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Bournemouth
We're delighted to hear that the delivery team were so pleasant, professional, and helpful. It's great to know they took such care in delivering your bed to your bedroom. Thank you for your review, Take care,
Megan at Customer Care
Very well looked after and easy process…
Very well looked after and easy process to get the bed I wanted
8 settembre 2025
Risposta di Bensons For Beds - Bournemouth
We're glad the process was easy and that you were well looked after in getting the bed you wanted. Thank you for your positive feedback, Megan at Customer Care
At Bournmouth Bensons for Beds I was…
At Bournmouth Bensons for Beds I was given useful information to help me find the right mattress for me. Leigh and Paul were very professional and helpful and gave me all the time I needed to make the right choice. It was a great experience. A definite five stars!
2 settembre 2025
Risposta di Bensons For Beds - Bournemouth
We're happy to hear that you found helpful information in selecting your mattress. We appreciate your recognition of the team's professionalism and support in ensuring you found the right choice. Thank you for your five-star review, Megan at Customer Care
The local shop was easy to park at
The local shop was easy to park at, as it is located in a retail park, and offered a good range of options in a relaxed atmosphere with no sales pressure. When we had made our choice ordering was straightforward.
We were kept informed about the delivery time well in advance.
Delivery and installation of the new bed, and removal of the old one was efficiently and quickly carried out to our complete satisfaction.
27 agosto 2025
Risposta di Bensons For Beds - Bournemouth
We appreciate you sharing your positive experience! It's great to know you found our location convenient and enjoyed the relaxed atmosphere and efficient service. We're glad the delivery and installation met your expectations, Megan at Customer care
The staff weren’t particularly…
The staff weren’t particularly welcoming and we found the lady who served us quite abrasive. We’d agreed on the bed we would like, and the lady then took our deposit without showing us the bill. We were then surprised to find a £50 delivery charge which we were not made aware of in advance. We understand there is often delivery costs, but we should have been informed as £50 is a lot of money.
Additionally, I was told that our finance would be over 10 months. I didn’t realise this was optional, and that other lengths of finance were available. We weren’t given this option.
Lastly when I asked if I could pay with American Express I was met with a very sharp ‘No’.
25 agosto 2025
Non scritta su invito
Risposta di Bensons For Beds - Bournemouth
We appreciate your feedback and are sorry your experience wasn't satisfactory George. We'll address the issues regarding communication about delivery charges, finance options, and payment methods with our team. We'll use your comments to improve our service. Thank you, Megan at Customer Care.
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