Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... Leggi di più
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The ordering experience was great. Tara the sales assistant was brilliant, she listened to what our requirements were and advised us accordingly. Not once did we feel pressured even when the addition... Leggi di più
The staff in the Andover store are really friendly and helpful. They are let down by the website showing products that are no longer available in the colour we wanted as available to order and not bei... Leggi di più
Online ordering experience was good. Well communicated throughout and lead times reasonable for the bed I ordered. Delivery went well. In store experience in the Andover branch was slightly questio... Leggi di più
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Andover
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, Regno Unito
- 1264335460
4,8
Eccellente
184 recensioni
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Le persone hanno visualizzato anche
Very professional service at all times, with great choices available
Good choice in showroom and very helpful and informed staff.
Bed was delivered on time and with care.
1 ottobre 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Great knowledge of the products by Tara…
Great knowledge of the products by Tara in Andover which made choosing a bed far easier than anticipated.
1 ottobre 2026
Risposta di Bensons For Beds - Andover
Thank you for your kind words! We're thrilled to hear that Tara's expertise made your bed selection easier. Our team is dedicated to providing the best service and knowledge. We hope you enjoy your new bed and look forward to seeing you again!
The service in the Andover Shop was…
The service in the Andover Shop was excellent, the young assistant was very helpful, polite and efficient.
21 settembre 2026
Risposta di Bensons For Beds - Andover
Thank you for your wonderful feedback! We're thrilled to hear that our assistant provided you with excellent service. We strive to create a positive experience for all our customers. We look forward to welcoming you back to the Andover Shop soon!
Very good and helpful service.
21 agosto 2026
Risposta di Bensons For Beds - Andover
Thank you for your feedback! 😊 We're delighted to hear you received very good and helpful service. That's what we love to hear... helping customers find their perfect bed without any bedtime drama! 🛏️✨
Thanks for choosing Bensons, and we hope you're enjoying plenty of comfortable nights ahead,
Megan | Customer Care Specialist⭐
Excellent service from start to finish
The staff in store were incredibly helpful, friendly and informative. I received regular emails and phone calls to keep us up to date on the process. Was delivered on the day that it was expected, it was a little later than the time slot we had but the delivery team let us know beforehand and was very apologetic on arrival. Delivery team very friendly, polite and good. Overall excellent service.
20 agosto 2026
Risposta di Bensons For Beds - Andover
We're so pleased to hear you had such a positive experience with our team! It's wonderful that our staff were helpful and informative, and that you received regular updates. We're also glad the delivery team was friendly and polite, even with a slight delay. Thank you for your kind words.
Team Bensons
Risposta di Bensons For Beds - Andover
Thank you for your fantastic feedback! 😊 From the moment you stepped into the showroom to the final installation, it sounds like everything fell perfectly into place. 🛏️✨
We're delighted to hear that you received excellent service throughout your entire journey with us. After all, buying a new bed should be a dream experience, not a nightmare! 😄
Thank you for choosing us, and we hope you're enjoying many nights of comfort and relaxation in your new bed,
Megan | Customer Care Specialist
The delivery guys were great
The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed.
The two ladies in store were very helpful and found just what we needed, they explained everything very well so we knew exactly what we were getting.
10 agosto 2026
Risposta di Bensons For Beds - Andover
We're so pleased to hear you had such a positive experience with us! It's wonderful that our in-store team was helpful and informative, and that our delivery team was thorough and efficient. We're delighted you're sleeping better on your new bed!
Thank you for your positive review - Lauryn at Customer Care 💜
Brilliant customer service
Friendly helpful service and didn’t pressure us into anything. Good advise and very good customer service.Good selection of beds and mattresses
2 agosto 2026
Risposta di Bensons For Beds - Andover
We're so pleased to hear that you experienced friendly and helpful service, and that you didn't feel pressured into anything. It's wonderful that you received good advice and excellent customer service, and found a great selection of beds and mattresses!
Team Bensons
No hard sell
No hard sell. Chloe spoke to us about what we were looking for and showed us the options and was left to look around and told to give her a shout if we needed anymore help. I really hate it when you get harassed into buying something. We didn’t get that 😊
30 luglio 2026
Risposta di Bensons For Beds - Andover
We are delighted to hear that you had a positive experience and appreciated our approach to customer service. It's great to know you felt comfortable and unpressured while browsing our options.
Team Bensons
the manager at Andover knows her bebeds and mattresses
the manager at andover knew her beds and mattresses is very well read on her profession recocomend her every time
25 luglio 2026
Risposta di Bensons For Beds - Andover
Hello Mr Turnbull,
Thank you for your fantastic feedback! 😊 We're delighted to hear that the manager at our Andover store was so knowledgeable and helped you find the right bed and mattress. It's wonderful to know their expertise and service made such a positive impression. We'll be sure to pass on your kind words, and thank you for the recommendation!
Megan | Customer Care Specialist⭐
Getting the right Mattress
My original choice of mattress was not available. Chloe showed me a similar alternative and properties explained.
Happy with what I was shown & price was right so purchased .
Thank you Chloe for the excellent Customer Service.
6 luglio 2026
Non scritta su invito
Risposta di Bensons For Beds - Andover
We're so pleased to hear that our team member was able to assist you in finding a suitable alternative and that you were happy with your purchase. Thank you for your kind words!
Risposta di Bensons For Beds - Andover
We're so pleased you found our team friendly, informative, and professional. Thank you for your kind words!
Risposta di Bensons For Beds - Andover
We're so pleased to hear that your experience, from ordering to delivery, was excellent! Thank you for sharing your positive feedback with us.
Delivered on time and the Chang over of…
Delivered on time and the Chang over of mattresses done quickly and efficiently
29 giugno 2026
Risposta di Bensons For Beds - Andover
We're so pleased your delivery was on time and the mattress changeover was quick and efficient! Thank you for your feedback.
Team Bensons
Great service
25 giugno 2026
Risposta di Bensons For Beds - Andover
Thank you for your kind works!
Team Bensons
We went to the Andover store and met…
We went to the Andover store and met the store manager Ali. She was so helpful and took the time to answer our questions and helped us buy our bed for our new home. Very happy with the experience, thank you Ali
5 giugno 2026
Non scritta su invito
Risposta di Bensons For Beds - Andover
We're so pleased you had such a positive experience and found our team member helpful in choosing your new bed. We appreciate your kind words!
Team Bensons
A bit disappointed unclear extra costs
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49 for this) but we were told the mattress, as ex display had to be collected and cant be bent? it apparently couldnt go on the lorry we found out later that we had paid for? So it then cost us to get a van to collect for us..Also, the Bensons cleaning kit (which it now seems is for a single mattress)was added as "a little extra"...it turns out that it was an extra £30 charge, so all in all we feel a little disappointed that the sale was not completely honest and clear, costing in total £110 8n extras!! Hopefully the bed will be worth it all.
12 giugno 2026
Risposta di Bensons For Beds - Andover
Thank you for sharing your experience. We’re sorry to hear that the costs and collection arrangements for your ex‑display bed and mattress were not clearly explained at the point of sale, and we understand why this has left you feeling disappointed. Transparency is important to us, and your feedback regarding delivery charges and added items will be fed back to the relevant teams for review. Thank you for bringing this to our attention, and we hope your bed proves worthwhile.
We spoke to a lovely young lady named…
We spoke to a lovely young lady named chloe she helped choose the right bed for us she was very polite and very helpful made it a lovely customer experience.
8 giugno 2026
Risposta di Bensons For Beds - Andover
We're so pleased our team member was polite and helpful in guiding your bed choice. We're glad you had a lovely customer experience! Thank you for your kind words.
Team Bensons
No Problems, Good Efficient Service.
Chloe was very helpful at the Andover branch of Bensons. Good advice given. Delivery was prompt and efficient and we were kept informed of the schedule.
We assembled the bed ourselves and the instructions were easy to follow.
2 giugno 2026
Risposta di Bensons For Beds - Andover
We're so pleased to hear our team member provided good advice and that your delivery was prompt and efficient. It's great you found the assembly instructions easy to follow!
Team Bensons
From purchase to updates to delivery…
From purchase to updates to delivery very professional service.
30 maggio 2026
Risposta di Bensons For Beds - Andover
We're so pleased you found our service professional! Thank you for your kind words.
Team Bensons
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