I have never ordered from a company so efficient. Your customer service is outstanding! You fulfill your orders super quick and they arrive within a few days.. I would highly recommended your bouti... Leggi di più
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Scopri cosa dicono le persone
Beginning boutique is absolutely the best online company ever! Not only well priced but the customer service is 5 star!! The staff went above and beyond helping me receive my daughter’s dress for he... Leggi di più
my daughter ordered some jeans £50, paid £10 delivery and mistakenly ordered the wrong size. As they are in Australia they wont cover the return which royal mail want £30 for, despite Consumer Right... Leggi di più
L'azienda ha risposto
My daughter bought two dresses from here and we've been trying to return them. When following the steps to do so online, we get notified that the original payment method used is not an available credi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.
Informazioni di contatto
4178, Lytton, Australia
- +61 413 028 685
- info@beginningboutique.com.au
- www.beginningboutique.com
2,7
Scarso
499 recensioni
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Chantal provided such great customer…
Chantal provided such great customer service, even over the most recent long weekend. Her response was quick and helpful. Very appreciative!
6 ottobre 2025
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Be careful when ordering from this…
Be careful when ordering from this site. They only have a 14-day return window and they charge you a $13.95 restocking fee per order unless you reach out to them and ask to consolidate returns. If you are ordering a dress for an occasion you will not have a big window to do returns. They also only accept returns USPS so you have to go to an actual Post Office. The quality is ok, but not worth the price and the short return window and even as a new customer they would not budge. I won't let my daughter order from there again.
29 settembre 2025
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Risposta di Beginning Boutique
Hi Marisa, I am sorry to hear that you weren't happy with our return policy, however we have all policy details listed on site, and it is important that this is read and understood prior to purchase - you are always welcome to reach out to our team for clarification if unsure!
Additionally our return hub is based in California so you would only be waiting local timeframes, and unfortunately our system is unable to automatically consolidate returns, but as mentioned if you reach out to our team we can absolutely assist with this, and waive the duplicate handling fee.
Could you please send an email to info@beginningboutique.com.au with your order number so I can look into the order details? x
first and last time
i brought three different items from here same size and all the sizes were way off. I got this yellow off the shoulder sheer top and it doesnt even stay down... i got a size 18 mini dress and it doesn't cover my bottom but Im also 5'7 so that doesn't help. Than i ordered these jeans and they were so big. First and last time ordering from these guys
6 febbraio 2025
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Risposta di Beginning Boutique
Hey Ray,
I am so sorry about this issue you have faced with sizing! I understand that shopping online can be a little tricky but please know that our team are here to help! Our team can provide exact measurements or even additional product information or photos so that you have more confidence in the sizes you will receive.
We use a variety of suppliers and fabrics so all products will slightly differ in the overall size/ fit which is why you may be facing these inconsistencies.
Please reach out to us at info@beginningboutique.com.au; we would love to be able to help you get a size that is better suited to the fit you are after, and additionally provide more details on the size/ fit so we can look into if there is an issue with the product.
Appreciate the feedback so we can work on improving! x
I ordered a dress nearly a month ago…
I ordered a dress nearly a month ago and it still has not shipped. The seller answered my first email saying it would soon ship. When I tried to contact again, multiple times, they have ignored me. I had also paid an extra $25 for expedited shipping, which obviously did not happen. Do not order from this boutique! Very much like a scam!
Thank you for your reply. It’s unfortunate that you never replied until I posted a review. My order is number 10042. I have sent this order number info to the email you provided several times already with no response. Then I received one email response and you then asked for me to email a screenshot of my order, which I sent. Since then no response from Beginning Boutique.
At this point I want order number 10042 cancelled and refunded as the event I needed this dress for has already passed.
The total was $114.99 so I would appreciate a refund.
Maybe you need a new customer service team.
21 settembre 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey Christina, I am so sorry to hear that you haven't received your order! I am unable to locate your order details to look into this further - I have sent you a request for more information if you could please provide me with this information, or alternatively, could you please contact our team again at info@beginningboutique.com.au or give us a call so we can figure out what has happened with your package!
Long shipping times despite what…
Long shipping times despite what website says. Ordered dress on 9/7 and still haven't received it - so much for homecoming....
17 settembre 2025
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Risposta di Beginning Boutique
Hey Shauna, I am so sorry that your order was delayed by 3 days. Unfortunately it looks like there was a delay on the couriers end which was completely out of our control. This is not the experience we want for anyone, nor is this the normal circumstance. I have sent you a follow up email. x
Amazing customer service
Amazing customer service! I accidentally put in the wrong address and was worried I wouldn’t get my dress in time. Even though it was the middle of the night in Australia, Tash answered the phone right away, was so kind and helpful, and arranged to have my order re-shipped overnight from California. Thanks to her, my dress arrived on time. We were thrilled when it came—it was adorable, great quality, and exactly what I needed. Truly one of the best online shopping experiences I’ve had—I highly recommend Beginning Boutique!
12 settembre 2025
Risposta di Beginning Boutique
I'm so happy to hear about your experience, and that we could get your details updated - and most importantly that you loved the dress and that it arrived to you in time for your event ✨😍 Feel free to share photos - we would love to see! x
Lovely & helpful!
So helpful, lovely, and very accomodating! Will definitely be coming back
13 agosto 2025
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Risposta di Beginning Boutique
So happy to hear this Amelia! Thanks for taking the time to pass on this feedback 😍
Best customer service!
I haven’t received my order yet, but the online customer service I received when I accidentally ordered the wrong product was phenomenal. My issue was solved within minutes and the order I meant to place was sent out the same day (I ordered at 4:30pm). Thank you Rosie!
5 agosto 2025
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Risposta di Beginning Boutique
Hi Victoria! We're so glad Rosie was able to resolve this for you 💖 we can't wait for you to receive your order and hope you love it x
Beautiful dress
Beautiful dress. Unfortunately my daughter is in between sizes and we just couldn’t make the dress work. Customer service was wonderful, quick responses to my queries from the team. Refund was in my account quickly and without fuss.
31 luglio 2025
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Risposta di Beginning Boutique
Hey Ursula sorry to hear the dress didn't work out for your daughter but glad we could help make the return process so easy for you 💖 Our Customer Care team can also help with extra sizing info and specific measurements to help find the best fit as well ✨
Outstanding customer service …
Outstanding customer service …. thank you x
25 luglio 2025
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Risposta di Beginning Boutique
Hi Emma-Jane thanks so much your review!! We're so glad our team was able to help you out 💕
I had an amazing customer service…
I had an amazing customer service experience after one of my parcels got sent to the wrong address! They contacted the delivery company for me and got them to go to the address it was sent to and when they couldn’t find it gave me the option of resending or store credit! I was so grateful that they were so nice about it.
24 luglio 2025
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Risposta di Beginning Boutique
Hey Isla, thank you so much for sharing your positive experience! I'm so glad we could resolve this for you 😊 we appreciate your understanding and hope to see you again! 💖
Beginning boutique
the most sweetest people, package came so fast. SHOPP FROM BEGINNING BOUTIQUE!!!
23 luglio 2025
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Risposta di Beginning Boutique
Hey Annabelle! Thanks so much for the love, we appreciate it and hope to see you again soon 💖
It was pretty amazing I loved all of…
It was pretty amazing I loved all of their clothes and if you want some chic clothes that is definitley your shop. No question about that.
23 luglio 2025
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Risposta di Beginning Boutique
Hey Lilly! Thanks so much for your positive feedback, I'm glad you loved your items and we hope to see you again! 💖
I have shopped at beginning boutique…
I have shopped at beginning boutique multiple times and i’ve always had the best experience. Shipping is fast, quality is good, pricing is affordable and sizing is always consistent amongst fabrics and styles. From now on all my denim will be purchased from beginning boutique. AMAZED
16 luglio 2025
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Risposta di Beginning Boutique
I'm thrilled to hear that you've consistently had the best experience shopping with BB 💖😍
Omg the comment about denim is such a big compliment, I will for sure need to share this with our product team!!!!
Thanks for sharing your wonderful feedback, and I would love to hear if there is anything we could improve to make your experience even better! x
Benji was very helpful over the phone
Benji was very helpful over the phone. Resolved my issue and love that Beginning Boutique have a contact number and actually answer ! Great customer service.
1 luglio 2025
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Risposta di Beginning Boutique
Yay! so glad Benji could help resolve your issue over the phone. We always strive to provide excellent customer service, and we truly appreciate you taking the time to share your positive experience. Thanks for taking the time to leave a review, and feel free to call us whenever! x
Incredible customer service
Incredible customer service, fabulous communication. I messaged the Botique about a their tumbler and got a response and willingness to help immediately. In the past I Ordered several Pretty dresses for my daughter. All quality and all looked beautiful on her. This Botique has many options for any occasion. Fun, quality accessories such as their bubblegum tumbler. It’s nice to purchase from a company that exudes kindness and has integrity.
17 giugno 2025
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Risposta di Beginning Boutique
Wow, thank you so much for this absolutely wonderful review! We're thrilled to hear you've had such a positive experience with our customer service and that you're happy with the quality of everything you've received!
We genuinely love helping our customers, and your feedback truly motivates our team. We look forward to helping you find more fabulous options for your daughter (and perhaps yourself!) in the future.
Thanks again for your incredible support! x
FRAUD
FRAUD! I returned unused items and they said it smelt like perfume and would only issue store credit.. I went back and forth over email and then had to file a chargeback to get my money back. I WOULD NOT ORDER FROM HERE.
7 maggio 2025
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Risposta di Beginning Boutique
Hey Jane
I'm truly sorry to hear about your frustrating experience and that your return wasn't handled to your satisfaction. We absolutely understand how upsetting it can be when a return doesn't go as expected, and we never want a customer to feel misled or unheard.
Our returns policy, which is clearly outlined on our website, states that returned items must be in their original, unused condition (free from any scents). When an item is returned with a noticeable scent, we're unable to resell it. In these specific circumstances, our policy is to offer store credit rather than a full refund. I want to assure you that our practices are always in line with our stated policies, and we operate with complete integrity.
I'm genuinely disappointed that this situation escalated to a chargeback; that's certainly not the outcome we ever want for our customers. If you could please provide me with your order details, I'd be happy to review the specifics of your case. This will also help us ensure our team is consistently communicating our policies as clearly as possible.
Don’t do it
Bought a dress for $69 they charged $9.996 for shipping for a total of $79.94 and then it was way too small according definitely not the right size and when we returned it, they charged us 13.99 to return it so I’m only getting $56 back.
30 maggio 2025
Non scritta su invito
Risposta di Beginning Boutique
Hey Christina! I'm genuinely sorry to hear that the dress you ordered didn't fit as intended, and that you're disappointed with the refund amount after returning it.
Just to clarify, the $9.99 was for shipping your original order, and the $13.99 was a return handling fee for processing the return. We do try to make sure this is clear upfront in our return policy, which is available on our website.
We aim to provide a variety of sizing information to help prevent these situations, and I'm sorry that wasn't your experience this time.
In future if you have any questions around our policy or need any assistance with sizing or additional product information you can get in touch with our customer care team (who are available 24/5)! x
the best shop ever
Without a doubt, the best store and the best customer service, they solve all the inconveniences. They're great.
I will buy again without a doubt and im from Spain
27 maggio 2025
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Risposta di Beginning Boutique
We're so incredibly thrilled you had such a positive experience and that we could resolve any issues for you. Knowing that all the way from Spain, you had the best experience and will shop with us again is the highest compliment we could receive!!!
Thank you so much for your amazing review! We can't wait to welcome you back for your next order. x
Great customer service
I love both of the dresses I've ordered, their customer service is wonderful if you ask for what you need. The sizes are consistent and the quality is great.
3 maggio 2025
Non scritta su invito
Risposta di Beginning Boutique
That's fantastic to hear! We're so thrilled you love both your dresses and that you've had such a positive experience with our customer service. It really makes our day to know that our efforts to provide consistent sizing and great quality are hitting the mark.
Thanks so much for taking the time to leave such a wonderful review! We truly appreciate your support. x
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