Bedlinen Direct Recensioni 

366
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

Great service and good quality. Although they didn't have what I ordered, they emailed me straight away and offered me an acceptable alternative. I received my sheet the next day as well as the partia... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hotel Suite Dual Layer Mattress Topper So comfortable we got a second, fast delivery, only pointer would be great to able to track the delivery. The toppers were reasonably well packaged.... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I would love to say that my order is high quality, but sadly, despite ordering a duvet over two weeks ago, I still haven't recieved it. Customer service, although polite, are not particularly helpful... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

On Wednesday 5th May my wife ordered Hotel Collection 540 thread count bedlinen: 1KS Quilt set 2KS fitted sheets in Ivory. She also ordered1 pillowcase set in Navy. On Thursday we received an e mail &... Leggi di più

Dettagli dell'azienda

  1. Negozio di biancheria da letto
  2. Negozio di lenzuola

Informazioni fornite da varie fonti esterne

Bedlinen Direct supply luxury bedlinen from some of the UK's premium home textiles manufacturers direct to your door. Based in Manchester since 2006 we strive to give our customers the very best possible service at the best possible prices all year round.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

366 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(366)

56 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent customer service

A slight misunderstanding was quickly rectified (emails had gone into junk mail) with a phone call from Bedlinen Direct. Alternative sheets offered and they are lovely quality with very deep depth and perfect fit for the bed. Thank you for going the extra customer service mile, it was much appreciated 😊

13 settembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality sheets

Excellent quality sheets. I live in Republic of Ireland and delivery was excellent considering sheets were not for a standard bed - camping/caravan single bed. Bedlinen Direct service was top notch from Carl. Definitely getting my house sheets next time

11 settembre 2020
Non scritta su invito
Valutata 3 stelle su 5

Great products (Belladorm bed linen)…

Great products (Belladorm bed linen) reasonably priced,but very long wait for delivery.

9 settembre 2020
Non scritta su invito
Logo di Bedlinen Direct

Risposta di Bedlinen Direct

Dear Fiona, we are so sorry that you had to wait so long for the stock to arrive, unfortunately Belledorm delayed the import of the stock due to Covid19. We can assure you that normal service is beginning to resume, Kind regards Bedlinen Direct.

Valutata 5 stelle su 5

I have ordered a large amount of items…

I have ordered a large amount of items recently due to a house move and everything so far has been of excellent quality. One item out of stock but very prompt notification and enquiry as to what I wanted to do. Excellent customer service.

8 settembre 2020
Non scritta su invito
Valutata 2 stelle su 5

Poor service.

7 settembre 2020
Non scritta su invito
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Risposta di Bedlinen Direct

Dear Keith, we are so sorry for the initial delay with your order, the Coolmax range is made to order and unfortunately manufacturing lead times had to be extended due to Covid 19 distancing rules in the factory. Kind regards Bedlinen Direct.

Valutata 1 stelle su 5

Another disappointed customer

Feather & down topper £370 came and was so strong a smell it was eventually taken back by manufacturer and replaced. Second one is still lying in spare room to air and now notice some stitching is missing between two boxes. I have been told to return it by insured courier to manufacturer for examination even although I sent photos to Bedlinen to prove the fault. I would say to anyone to look elsewhere as this company just turns everything around to make them look good and customer ends up the loser.
As you can see by their reply to my review they have turned it round as the person who uplifted the first topper said it was a very strong smell and although I had left it to air for nearly a week they then said after a day there was no smell!!!!!!!!!!!!!!!!!!

7 settembre 2020
Non scritta su invito
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Risposta di Bedlinen Direct

Dear Mrs Notman, we are still waiting for you to return the mattress topper for inspection. Once you have done this, we can then look into the issues that you have identified. Please note that the first mattress topper we replaced for you had no issue at all so we are now hesitant to collect the second mattress topper. If there is a fault as you have stated we are more than happy to reimburse you for
any out of pocket delivery costs. Kind regards Bedlinen Direct.

Valutata 1 stelle su 5

Terrible experience with this company

Terrible experience with this company. Bought one of their so called breathable sheets, it was like a sweaty piece of nylon. When I questioned the breathability, they were very rude and would not entertain a return. The customer service is terrible, will never buy from them again.

4 settembre 2020
Non scritta su invito
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Risposta di Bedlinen Direct

Dear Mrs Bouchex, I am so sorry that you are not happy with your Coolmax sheet. We have sold this range for many years and we have never had such a complaint about the quality and effectiveness of the fabric. I have looked over the emails and I am confident that we have maintained a good level of customer service and professionalism. I am afraid we cannot accept back used made to order items. Kind regards Bedlinen Direct.

Valutata 4 stelle su 5

Great customer service

Great service in terms of promptness and particularly good communications keeping me updated on timings and availability of product when in stock. Unfortunately, the item was not right and I had to return it but customer service was excellent and a refund was made quickly after receipt. Be aware that you have to pay for the return of items.

7 agosto 2020
Non scritta su invito
Valutata 4 stelle su 5

Happy with my purchase

Happy with my purchase. Item was delivered in a reasonable time. Packaging was intact with no signs of damage. The valance was abit awkward to put on the bed frame but it looks lovely on and good quality material.

7 agosto 2020
Non scritta su invito

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