Bedlinen Direct Recensioni 

366
TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Great service and good quality. Although they didn't have what I ordered, they emailed me straight away and offered me an acceptable alternative. I received my sheet the next day as well as the partia... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hotel Suite Dual Layer Mattress Topper So comfortable we got a second, fast delivery, only pointer would be great to able to track the delivery. The toppers were reasonably well packaged.... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I would love to say that my order is high quality, but sadly, despite ordering a duvet over two weeks ago, I still haven't recieved it. Customer service, although polite, are not particularly helpful... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

On Wednesday 5th May my wife ordered Hotel Collection 540 thread count bedlinen: 1KS Quilt set 2KS fitted sheets in Ivory. She also ordered1 pillowcase set in Navy. On Thursday we received an e mail &... Leggi di più

Dettagli dell'azienda

  1. Negozio di biancheria da letto
  2. Negozio di lenzuola

Informazioni fornite da varie fonti esterne

Bedlinen Direct supply luxury bedlinen from some of the UK's premium home textiles manufacturers direct to your door. Based in Manchester since 2006 we strive to give our customers the very best possible service at the best possible prices all year round.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

366 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(366)

56 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Real people and a really good service

This is a really well organised outfit. I messed up with my quantities and ended up having to order twice, and Carl spotted it, checked it wasn't a mistake and then refunded me the second P&P charge, all in less than 24 hours. The sheets were good, too!

3 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

I must mention Carl because he rescued me…

I must mention Carl because he rescued me at the Payment stage of my order. This was at about 4.30 on Friday pm. The order arrived very quickly. My second order was also very speedy but I did make the mistake of ordering the wrong type of sheets and it was some weeks before I actually used them. I did not feel I could change them then. They will certainly keep us warm in the winter

2 dicembre 2020
Valutata 3 stelle su 5

Very Poor Quality …

Purchased some sheets for electric bed as they make to measure. After initial wash one of the sheets was fraying. They offered a replacement which hasn’t arrived. After a second wash another one of the sheets is fraying and NO response to my email. Very expensive sheets and not worth the money.

The Company are now requesting I return the faulty items for inspection before replacing them. Who pays for the postage and packaging? What do I use for sheets meantime? I will return the faulty items once I have some replacements and when they agree to pay the postage and packaging

I have already sent photographic proof and surely in these difficult times this should be acceptable. I am in my seventies, disabled and not able to go out.

Things have moved on thanks to Carl who has done his best to get the problem sorted. After yet another delivery with fraying sheets he sorted getting another 4 sheets sent to me to replace the original 4 that I ordered.
Just hoping now that these sheets are fit for purpose and I can get on with things. I have increased my star rating due to the enormous effort of Carl.
Thank you Carl

27 novembre 2020
Non scritta su invito
Logo di Bedlinen Direct

Risposta di Bedlinen Direct

Dear Ann, we are so sorry for the issue with your sheets. The manufacturer is in the process of remaking them for you. We have pushed this forward but due to Covid19, manufacturing times are extended at the moment. Kind regards Bedlinen Direct.

Valutata 5 stelle su 5

Excellent quality

I am delighted to advise you that the topper has arrived and is in situ on our bed.
I would also like to comment on the excellent quality and construction of the topper and would be happy to recommend it.

27 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Part of my order sent to wrong address

This company sent part of my order to someone else with my name, address, email address and telephone number. This person now has MY name, address, email address and telephone number and I have hers!! Whatever happened to Data Protection. This is a serious matter. It also happened to my sister in Cornwall. Don’t buy from this company. I will be writing to the MD of this company.

11 ottobre 2020
Non scritta su invito
Logo di Bedlinen Direct

Risposta di Bedlinen Direct

We are so sorry for the mix up with your order. We are currently training some new staff members in the warehouse due to the increase in demand for our bedding and they have inadvertently mixed up the address labels for your order.

We can assure you that the correct parcels are being sent to the correct addresses and all of our staff are now fully aware of what is required and to be more conscious when applying the courier labels, this is a one off incident and we cannot apologise enough for any inconvenience.

Kind regards

Bedlinen Direct

Valutata 1 stelle su 5

Very disappointing

Very disappointing. When washed I came out of the washing machines so creased it was unbelievable. I HAVE not even bothered to try ironing it just put it down to experience.

1 ottobre 2020
Non scritta su invito
Logo di Bedlinen Direct

Risposta di Bedlinen Direct

Dear Mrs Croxford, we are so sorry for the washing and ironing problem you have experienced with the fitted sheet you ordered. This is very rare with the type of fabric you have purchased, please send the sheet back for inspection and we can try to resolve the issue for you, Kind regards Bedlinen Direct.

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