beaut Recensioni 

238
TrustScore 2.5 su 5

2,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Please please please don’t waste your money item turned up covered in stains I mean all over the dress contacted they offered me to return for refund or 15 percent deduction. The dress is unwearable.... Leggi di più

Valutata 5 stelle su 5

Amazing service, Lucy and Fiona helped me find the most perfect dress to match the brides colour scheme, their help and service was second to none, they have made suggestions to add something special... Leggi di più

Valutata 5 stelle su 5

Absolutely amazing quality product! First time shopping with them and i’ll be back! Had a fab experience with postage and getting the items on time.. i bought the pink tweed two piece for the Christma... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Absolutely terrible customer service. Impossible to get into contact with the company, pay extra for next day delivery and never arrives. If it does come, it’s missing a button, covered in makeu... Leggi di più


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

238 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(238)

4 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing quality

Absolutely beautiful clothing and such amazing quality in love with my pieces with such a fast service.

30 marzo 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Beautiful clothing excellent quality…

Beautiful clothing excellent quality and fast shipping.

19 marzo 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 1 stelle su 5

AVOID - POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE

I ordered from here previously, in July 2021. The item never arrived. Communication was slow, I tried via email and Instagram, where I was being ignored. I heard nothing, but I did eventually get a full refund, which I learnt of from an automatic email notification only.
After this experience I was dubious to return. However I gave the small boutique the benefit of the doubt and gave them a second chance.
I ordered again in February 2022.
The parcel arrived this time, however the sizing was completely off, the shorts fitted, but the blazer was massive and definitely not a size 10. Not only that, but there was a small black mark on the lapel of the blazer. I emailed and did not get a reply, so once again tried to get in touch on Instagram, where I explained I had emailed but not had a reply. The DM on Instagram was replied to, asking me to email their customer service department - so clearly they hadn't read my message.
I eventually got an email. They did not address me in the email, they did not apologise, all that was sent was a link to their returns section on their website.
Despite this lack of customer service, I followed the information and sent the return back, tracked. I received notification from the courier that it had arrived but I heard nothing from Beaut Boutique. Therefore, I had to chase and ask that they confirmed receipt of the item and ask for a refund. Again, I did receive a reply, which didn't address me, or sign off the email, asking for the tracking number.
I of course, provided all of the information.
Again, I received no further contact, just a refund for the item.
I had asked for the item to be refunded, and the original postage cost, due to having to pay to return the item myself.
Therefore, when I only received a refund for the item and not the cost of delivery, I emailed again, stating the consumer contract regulations, asking for my initial postage cost to be refunded.
At this point, the response I received was this and only this - 'we would only refund the original postage fee if the item was damaged was the item damaged if it was please enclose a photo many thanks'
Not only was the item damaged, as it was marked, like I explained in my initial email to them, it does not need to be damaged, and they should return original postage regardless. I obviously couldn't now take a photo of the item, as they had asked me to return it and had not asked me to take photos before I returned it. I explained all of this and that it was part of the law when purchasing items online, but they just ignored me.
Of course, this made me angrier.
I emailed again and asked if they were just going to ignore me. At this point they replied, saying that they don't offer refunds on postage as they are a small boutique. They also quoted the consumer contract regulations but didn't quote the entire paragraph that explains the rights of returning items. I sent the rest of the paragraph, and explained that not only do I qualify to have this refunded under the consumer contract regulations, but also inline with their own policy of a damaged item, but again, they ignored all of my points and just replied a single line of 'We have never received any photo of the faulty item has this been sent to us many thanks'.
I sent one last email explaining how disappointing the two experiences I have had with them had been. I explained how small boutiques rely on recommendation and that I would be leaving a review.
It is a shame that they were willing to loose clients through breaking the law, all for the sake of £3.99.
It is £3.99 at the end of the day, I am not fussed, but it is the principle of this.
Please AVOID, not only are the clothes not that great quality for the price, often damaged, and sometimes never arrive, but their lack of customer service and care is astonishing. I understand that things go wrong from time to time, and when dealt with correctly, this is no problem, in fact it makes you appreciate the brand even more.
As a small boutique you would think that they would wish to build relationships with their clients, helping when things go wrong. AVOID.

14 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

The best quality

I bought from here for my Christmas Eve outfit and it’s the best quality so lovely. Came quickly and couldn’t recommended them enough. Will definitely order again

19 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Loved my outfit

19 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Amazing quality and true to size

Amazing quality and true to size! Worth every penny! Looks amazing on, my most favourite outfit!

6 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

😍😍😍…

Everything I have ever ordered has been perfect and amazing quality will defo purchase from them again 10/10😍😍xxx

3 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Best clothes website I have ever bought…

Best clothes website I have ever bought clothes off… recommend this site to so many of my friends and family. All amazing quality clothes and the styles never fail to impress 😍

3 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Absolutely love!

Absolutely love!! Everything’s so beautiful and such amazing quality at such a reasonable price, definitely my favourite

3 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Just love everything from this…

Just love everything from this boutique!! The best quality
And nice people xxx

3 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Absolutely amazing quality product

Absolutely amazing quality product! First time shopping with them and i’ll be back! Had a fab experience with postage and getting the items on time.. i bought the pink tweed two piece for the Christmas market and it did not disappoint, got so many compliments throughout the day and made me feel great! Who ever is running this brand is doing an amazing job and i will definitely be back

3 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Gorgeous and amazing quality clothing

Gorgeous and amazing quality clothing, will definitely be shopping here again x

3 febbraio 2022
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Fabulous!!…

Ordered a few dresses from this boutique high quality, affordable priced, quick delivery & fabulous items , customer service is excellent !! Love this website 🤩

19 novembre 2021
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Ahh I just love my new outfit!

Ahh I just love my new outfit. It’s perfect, the fit is just right, it was delivered fast and it’s nice quality! Thank you!’ X x

19 novembre 2021
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Valutata 5 stelle su 5

Absalout Love All Your Outfits And…

Absalout Love All Your Outfits And Think They Are Very Stylish..!! Would Definitely Recommend, Everything That I Have Ordered Has Been The Best Of Quality And Very Fast Delivery💓Xx

19 novembre 2021
Non scritta su invito
Logo di beaut

Risposta di beaut

Thank you for your 5* review We are so happy you loved the service and products received we really appreciate it many thanks

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più