Bathshack Recensioni 6.399

Prompt delivery, quality product

All went well, good product

We had a great experience at Bathshack as we fitted out an entire new build with tiles, laminate floors and bathroom units.
We worked with Jacob in the Antrim branch, and he was extremely helpful and knowledgeable - reviewing the house plans, mocking up 3d models of what it could look like, helping us realise our vision while being mindful of our budget.
We are delighted with the results, and would highly recommend stopping by their showroom if you are in the market for flooring and/or new bathrooms

Needed some instruction manuals for previously ordered items. Spoke to Evan who dealt with this immediately. Very happy with service provided by Evan

Excellent customer service. The customer service team were very friendly, prompt and knowledgeable. We experienced an issue with a product order via the website. Customer service (esp. Sarah) provided quick and accurate guidance about how to resolve the issue - turned out it wasn’t an issue with the product but with the install. Couldn’t have asked for better assistance.

Dealt with Mathew & Sean in the Cork Showrooms and they couldn’t have been nicer or more helpful to deal with. Excellent Customer Service and gorgeous products - they have a huge range and nothing is a problem!! Keep up the great work!!

Lewis is a superstar. Very helpful, knows his stuff and kept me updated on my numerous orders! Thanks for your help!

Excellent service

It arrived with part of my order missing. I tried to contact them, but they kept closing the chat without responding. After several attempts, someone finally got back to me and said they would look into it. It then took another week for a different person to contact me, asking for some details and photos. Now several more days have passed, and I still haven’t been offered any solution.

Update 16/04/2026: I received an email yesterday from customer support, which I replied to right after. We then received a call later on, during which we were told they would call us back this morning, but we have not yet received their call.

Phone answered very quickly. James knew exactly what I needed. Very friendly, quick and efficient service.

I have to say Brenda’s and Bathshack’s reaction to my order issue has been extremely fast. Missing vales from delivery on 10-4 are due for delivery today 14-4, Appreciate the quick response.

A good quality product at a good price - delivery was nice and quick - all in all a great experience

Great experience - they communicated great, made sure I got my mirrors on time and were so friendly and easy to work with.

Fantastic service from staff, Stevie and Kyle, and items purchased were at a very reasonable price. Staff very knowledgeable and friendly. I have been back.

If all customer service was like bath shacks the world would be a far happier place. Excellent caring service so nice friendly and competent. I would highly recommend this company

I received great products and was delighted with them. One was damaged in transit but Bathshack took the return and refunded me without issue which was such a relief. The people were a pleasure to deal with.

Great customer service.
All staff very pleasant to deal with and any issues resolved to our satisfaction!
Special thanks to Chris (sales), despatch staff and Mark and Ewan in customer service!

From visit to showroom to delivery the staff were top class, very helpful could not have been more helpful. A special call-out to Matthew in the showroom to delivery driver David Wright so helpful.

I had a slight crack on sink and it was replaced asap