How easy it was to apply. But why in this day and age does everything rely on a PIN arriving by Riyal Mail? You can’t register for the app without the PIN. You can verify online payments without the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Well known and trusted bank. I only have a credit card which came from the Egg card recommended to me by the Police so I trust Barclaycard to continue in this way for me. I find changes unsettling a... Leggi di più
Barclaycard have been great with helping me clear my car finance. The promotional rate meant I could clear my balance, save myself a shedload of interest AND it was all interest free too....win win s... Leggi di più
Truly applling customer service. Sonething basic like trying to get an overpayment back. Easily simple in the app., but oh no, you have to message. Ah, message system being improved, have to ring.... Leggi di più
Dettagli dell'azienda
- Banca
- anche in
- Agenzia di assicurazioni
Scritti dall'azienda
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Informazioni di contatto
Regno Unito
- www.barclaycard.co.uk
3,6
Nella media
6K recensioni
Chiedi ai clienti di scrivere una recensione
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Risposta di Barclaycard
Thank you for taking the time to leave this 5-star review. We’re thrilled to hear your feedback on the service. We’re so pleased we could provide a great 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
One of the worst bank companies in the…
One of the worst bank companies in the world, with the worst customer service, which uses off shore people who don't know you and don't care and are collecting a pay check. The information they give you is slighted towards their own ends, meaning you will never get a proper answer to any question you have. I have been on 5 calls today, and every one of them was tedious, long and they are on their internal social media to learn how to 'handle' you. I have worked in these centres before and this the way you are treated, poorly and without proper responses to any question you ask in regards to a complaint response. They wanted the remedy for a mistake to go to my card, instead of my account.
Who is responsible for this, the CEO, CFO, CIO and the COO who use the system to deny you a fair hearing. They wouldn't even let me speak to a manager.
============
As of Friday I was called by a manager who said there would be a mutually acceptable resolution by Wednesday. This did not happen and both call centre staff members said there were no notes about this refund into my Barclay's bank account.
No email was sent about the agreement either. What a waste of space this crowd is!!!
21 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Thank you for taking the time to leave this review on your experience. I’m really sorry to hear how frustrating your experience has been. Having to make several calls and still feeling that you haven’t received clear answers or had your concerns properly addressed is understandably disappointing.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Risposta di Barclaycard
Hi Robert, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
3 years and its never functioned properly
Had the card for 3 years now and its never functioned properly. The app is a mess the direct debit function has never worked and now they have removed the option on their website.
21 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Simple and easy
21 ottobre 2026
Risposta di Barclaycard
We’re thrilled to hear your feedback for our service and that you find this easy to use. We’re so pleased we could provide a 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
The App is easy to use and the Fraud…
The App is easy to use and the Fraud team were excellent helping with an issue.
21 ottobre 2026
Risposta di Barclaycard
Hi Graham 👋 We’re thrilled to hear your feedback for our fraud protection, and app and that you find this easy to use. We’re so pleased we could provide a 4-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Had great experience with Barclays and…
Had great experience with Barclays and its offers
21 ottobre 2026
Risposta di Barclaycard
Thank you for taking the time to leave this 4-star review. We’re thrilled to hear your feedback on the service. We’re so pleased we could provide a 4-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Best customer service
Best customer service, great communication and very safe banking. They were really fast in alerting me to suspected fraud transaction and refunded me immediately. Love banking with Barclays
10 ottobre 2026
Risposta di Barclaycard
Hi Debra 👋 We’re thrilled to hear your feedback for our team and that we were able to resolve your concerns efficiently, especially when it involves fraudulent transactions.
If you need to discuss this further or for more guidance and information, I've included two links below to help:
https://www.barclays.co.uk/fraud-and-scams/
https://www.barclays.co.uk/help/contact-us/
Thank you again for taking the time to leave this 5-star review, we really appreciate it. Have a great day and take care. -Kate
Risposta di Barclaycard
Hi Edna 👋 We’re thrilled to hear your feedback for our service and that you find this easy to use. We’re so pleased we could provide a 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Risposta di Barclaycard
We’re thrilled to hear your feedback for our service and that you find this easy to use. We’re so pleased we could provide a 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Easy to join & cash back bonus
Fairly easy to go through the application process, & getting cash back on purchases is a bonus.
3 ottobre 2026
Risposta di Barclaycard
Hi Mike 👋 We’re thrilled to hear your feedback for our application process and that you found this easy to use. We’re so pleased we could provide a 5-star experience for you! Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Broken Chatbot with no human escalation
Trying to close account and the help page directs me to the chat interface. This is a classic 'big company useless customer service chatbot' that is unable to help or escalate to a human so unable to do this via the app/website.
They should probably take a look at how that got through their product team and consider the consequences as experiences like these put me off using Barclays at all.
21 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Hi Chris, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations, and you've been unable to complete your request through digitally.
Below you'll find info all alternative secure contact options, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
fast efficient service straight forward…
fast efficient service straight forward and easy to do
20 ottobre 2026
Risposta di Barclaycard
Hi Peter 👋 We’re thrilled to hear your feedback for our service and that you find this fast, efficient and easy to use. We’re so pleased we could provide a 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Risposta di Barclaycard
Hi Ann 👋 Thank you for taking the time to leave this 5-star review. We’re thrilled to hear your feedback and how helpful you found the service. We’re so pleased we could provide a great 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Quick and efficient process
Quick and efficient process, updates regarding application were prompt. Brilliant, keep it up.
15 ottobre 2026
Risposta di Barclaycard
Hi Khusro 👋 We’re thrilled to hear your feedback for our application process and that you found this easy to use. We’re so pleased we could provide a 5-star experience for you! Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Risposta di Barclaycard
Thank you for taking the time to leave this 4-star review, and we’re so pleased we could provide a 4-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Easy to deal with and very supportive…
Easy to deal with and very supportive with any issues including attempted fraud and scams
20 ottobre 2026
Risposta di Barclaycard
Thank you for taking the time to leave this 5-star review. We’re thrilled to hear your feedback and how helpful you found the service. We’re so pleased we could provide a great 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
This is one of those elusive brands
This is one of those elusive brands, that never deemed me good enough to be able to use thier services; despite having fantastic credit, theyve always eluded me. Finally got my first Barclaycard through Amazon, and i have to say, i am thoroughly unimpressed. Their app is glitchy, and cannot even do the basics such as saving my card details for future payments. The fact that it is 2026, and my new card doesnt even support Apple Pay is absolutely bonkers. I shall continue therefore, to use my Pulse credit card, provided by newday, that has a fantastic app and allows the aforementioned.
20 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Hi Chris, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Very easy application no jargon
Simple application, app works really well. Everything on app for what you would need for online banking. Very straightforward. Happy customer
18 ottobre 2026
Risposta di Barclaycard
Hi Karl 👋 We’re thrilled to hear your feedback for our application process and that you found this easy to use. We’re so pleased we could provide a 5-star experience for you! Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Risposta di Barclaycard
Hi Miss O'Callaghan 👋 Thank you for taking the time to leave this 5-star review. We’re thrilled to hear your feedback on the service. We’re so pleased we could provide a great 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
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