How easy it was to apply. But why in this day and age does everything rely on a PIN arriving by Riyal Mail? You can’t register for the app without the PIN. You can verify online payments without the... Leggi di più
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Well known and trusted bank. I only have a credit card which came from the Egg card recommended to me by the Police so I trust Barclaycard to continue in this way for me. I find changes unsettling a... Leggi di più
Barclaycard have been great with helping me clear my car finance. The promotional rate meant I could clear my balance, save myself a shedload of interest AND it was all interest free too....win win s... Leggi di più
Trying to register for the app was extremely difficult. The process ended with me to required to take a video of myself. Nothing in the literature about this. It talked of”a few taps”. Rubbish. A p... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Banca
- anche in
- Agenzia di assicurazioni
Scritti dall'azienda
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Informazioni di contatto
Regno Unito
- www.barclaycard.co.uk
3,6
Nella media
6K recensioni
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Appalling customer service.
Apparently Barclaycard are not affected by the current fears about cyber attacks.
Their customer service is appalling. The chat line has been down since at least August 31st.
Six weeks ago, i changed my current account and advised them of the new bank. They have taken 2 direct debits since then, from my new bank.
The day the news was full of the cyber attack, I received an email from them telling me that they had set up my new direct debit. So I phoned customer services to find out what was happening. There was a 7 minute wait to speak to someone. Sadly, I did not make a note of his name. Firstly, he explained to me how to find the address the email came from. He told me it was not a valid address. So I compared it with other emails I'd received from Barclaycard, it was the same address. Then he agreed it was the correct address. Next, I was asked to confirm the sort code, etc, of my old current account. I explained I cannot do that - I didn't have any documentation to hand. He looked at my records, and read out my bank details. Lo and behold, it was my old bank. By this time, I was getting very confused and a bit irritated, especially as he kept talking over me.
Finally, I asked it if it was simply a computer error - maybe the letter should have been sent out 6 weeks ago? He denied this. By this time, I'd been speaking to him for 15 minutes - longer than its taken to type this - so I told him that I felt he could not help me and I was terminating the conversation. He was talking over me all the time I was saying this, I repeated it 2 or 3 times then hung up. He was still talking when I closed the connection.
Do I close the account or not? I'll make up my mind shortly; I'm overseas at the moment so cannot apply for a new credit card....
Written after receiving their reply: There was no reference to the chat line. Is it still broken? When do they anticipate it will be fixed?
I was given a link to the Contact Us, which was the same page on the website where I'd started trying to get in touch with them.
21 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Hi Chrissie, thank you for taking the time to leave this review on your experience. We're really sorry for the confusing and frustrating experience you’ve had. I can understand why receiving an unexpected email about your Direct Debit, particularly after you’d already changed your bank details and payments had been collected successfully, would leave you concerned and wanting reassurance.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Risposta di Barclaycard
Thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Risposta di Barclaycard
Hi there, Sian. 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Ryan
Dreadful Company to deal with.
Dreadful Company to deal with.
,App doesn't work as links don't work. You cannot connect to a bot or an agent & phone messages are cut off.
This is from a very long standing customer.
20 ottobre 2026
Risposta di Barclaycard
Hi Nigel, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations. It’s not our intention to leave customers feeling this way.
I've left a link below with the ways to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
It very easy it easy to do to do and easy to follow i…
It very easy to do and easy to follow i always been please with barclays
22 ottobre 2026
Risposta di Barclaycard
Hi there, Barbara. 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Ryan
Extremely easy to apply for my card
Extremely easy to apply for my card. Everything has been smooth so far . App easy to navigate .
10 ottobre 2026
Risposta di Barclaycard
Hi there, Kevin! 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Ryan
A very straightforward process to apply…
A very straightforward process to apply and a decision within a few minutes. All very transparent and a great pathway to a useful facility
6 ottobre 2026
Risposta di Barclaycard
Hi there, John 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Ryan
Risposta di Barclaycard
Hi there! 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! 🙂 -Ryan
Risposta di Barclaycard
Hi Stephen 👋 We’re thrilled to hear your feedback for our app and that you find this easy to use. We’re so pleased we could provide a 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Risposta di Barclaycard
Thank you for taking the time to leave this 5-star review. We’re thrilled to hear your feedback, and we’re so pleased we could provide a great 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Appalling customer service
19 ottobre 2026
Risposta di Barclaycard
Thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Excellent card and service
22 ottobre 2026
Risposta di Barclaycard
Thank you for taking the time to leave this 5-star review. We’re thrilled to hear your feedback on the service. We’re so pleased we could provide a great 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Over 6 weeks and my card still not…
Over 6 weeks and my card still not approved for use on applepay!
Total shambles!
Told to call to resolve then told cant resolve whilst a complaint in progress!
Plenty of other credit cards out there that actually offer customer service clearly not barclaycard! Avoid!
3 settembre 2026
Non scritta su invito
Risposta di Barclaycard
Thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Easy application process
Easy application process, easy to navigate website and app and kept up to date on progress.
15 ottobre 2026
Risposta di Barclaycard
Hi Eilish 👋 We’re thrilled to hear your feedback for our application process and that you found this easy to use. We’re so pleased we could provide a 5-star experience for you! Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Utter Garbage
Utter Garbage - Unable to install and now cannot manage my account. Needed urgent access with account information. Game Over Barclays.
22 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Hi Rich, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Absolutely disgusting customer care i’m…
Absolutely disgusting customer care i’m afraid. This is one card provider you need to avoid as they do not look after their customers at all. Looking at the TP reviews already there is trending pattern for very poor service towards customers. Yep, its a 0/5 from me.
21 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Thank you for taking the time to leave this review on your experience.
I've left a link below with the ways to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
No card received but multiple emails…
No card received but multiple emails telling me to register my card. When I attempt to register my card the app then advises to me to visit a branch to verify my identity - like there are loads of barclays bank branches around these days!
21 ottobre 2026
Risposta di Barclaycard
Hi Mr Gaines, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations. It’s not our intention to leave customers feeling this way.
I've left a link below with the ways to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Risposta di Barclaycard
Thank you for taking the time to leave this 5-star review. We’re thrilled to hear your feedback on the service. We’re so pleased we could provide a great 5-star experience for you!
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
One of the worst bank companies in the…
One of the worst bank companies in the world, with the worst customer service, which uses off shore people who don't know you and don't care and are collecting a pay check. The information they give you is slighted towards their own ends, meaning you will never get a proper answer to any question you have. I have been on 5 calls today, and every one of them was tedious, long and they are on their internal social media to learn how to 'handle' you. I have worked in these centres before and this the way you are treated, poorly and without proper responses to any question you ask in regards to a complaint response. They wanted the remedy for a mistake to go to my card, instead of my account.
Who is responsible for this, the CEO, CFO, CIO and the COO who use the system to deny you a fair hearing. They wouldn't even let me speak to a manager.
============
As of Friday I was called by a manager who said there would be a mutually acceptable resolution by Wednesday. This did not happen and both call centre staff members said there were no notes about this refund into my Barclay's bank account.
No email was sent about the agreement either. What a waste of space this crowd is!!!
21 ottobre 2026
Non scritta su invito
Risposta di Barclaycard
Thank you for taking the time to leave this review on your experience. I’m really sorry to hear how frustrating your experience has been. Having to make several calls and still feeling that you haven’t received clear answers or had your concerns properly addressed is understandably disappointing.
Below you'll find info on all the ways available to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
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