Barclaycard Recensioni 

Too rigid, no one to talk to as it relies on the App only.

Really poor service. The app is impenetrable as it requires both a pin number and an id number. And a username.

Rather than using biometric data like professional operations....

In addition when trying to set these details up the app and website said that my credit card number doesn't exist.

So you have to call, and allegedly wait 10-20 minutes.

34 minutes later somebody answers, by which time I feel that cancellation is the only option.

So I left Barclaycard due to the inoperability of the app.

Impressive work.

I'm sorry, but when your CEO says 5000 job cuts are happening, predominantly affecting UK retail banking with AI being the "icing on the cake' I cannot ever recommend Barclays and Barclaycard with a clear conscience.

Barclays premier client access to premier banking

Barclays customer for over 20 years. Premiere customer for 5 years. Not someone who’s ever really needed too much support from Barclays until I recently became a victim of fraud. Barclays refused to pay back the fraudulent funds within a business day as per Payment Services Regulations 2017 Regulation 76(1)–(2) “– unauthorised payments must normally be refunded by the next business day” as well as; FCA’s Payment Services and Electronic Money – Our Approach, paragraphs 8.207–8.210:

* 8.207: Unauthorised payments must normally be refunded by the next business day.
* 8.208: Banks must generally refund first and continue investigating afterwards.

Barclays claim they don’t have to follow this if the amount is over £100.

This has left me without nearly £2000 of money fraudulently taken, no support to cover my mortgage, bills or anything to pay for basic essentials.

During this time and in an attempt to get the required support, Barclays have been useless. “It’s not my team”, “we will call you back” (they never do), “we will reply to your email” they never do. “We can only do so much via the chat service - you’ll need to call” where the person on the end of the phone also states they can’t help.

All in all, you realise that when you’re a loyal Barclays customer your entire life - current account, mortgage, credit card and merely need them to step up to the plate in an urgent situation and not only follow the required regulations, but go above them to ensure you’re valued and looked after, they simply do not care and will not help.

If the shoe was on the other foot and money had entered my account by error, no doubt it’d be remediated immediately, but when you the customer are the victim, zero remediation.

My advice, go elsewhere for banking. As soon as this matter is resolved I sure will be!

I took out the credit card to complete a balance transfer, which has now been cleared. However, unable to make any further balance transfers within the App. I would be happy to use the card more regularly.

The process in getting the card is poor and time taking is poor

Customer services was poor. I had trouble linking the Avios points on my Barclaycard to my BA account. The person I spoke with was clearly not in the uk and I could not understand him - very frustrating. Problem was not resolved. However, Barclaycard is very good.

The app is close on useless.
Intermittent responses not through Internet connections. I am left not knowing what my balance is, wether any credits have been issued etc. I have been a loyal customer for over 50 years ....it's now time to move on.

Why am I unable to get any response from Barclaycard through their online app and chat regarding a blocked card. I’m now stuck whilst in the USA! Not happy at all!

Apparently Barclaycard are not affected by the current fears about cyber attacks.

Their customer service is appalling. The chat line has been down since at least August 31st.

Six weeks ago, i changed my current account and advised them of the new bank. They have taken 2 direct debits since then, from my new bank.

The day the news was full of the cyber attack, I received an email from them telling me that they had set up my new direct debit. So I phoned customer services to find out what was happening. There was a 7 minute wait to speak to someone. Sadly, I did not make a note of his name. Firstly, he explained to me how to find the address the email came from. He told me it was not a valid address. So I compared it with other emails I'd received from Barclaycard, it was the same address. Then he agreed it was the correct address. Next, I was asked to confirm the sort code, etc, of my old current account. I explained I cannot do that - I didn't have any documentation to hand. He looked at my records, and read out my bank details. Lo and behold, it was my old bank. By this time, I was getting very confused and a bit irritated, especially as he kept talking over me.

Finally, I asked it if it was simply a computer error - maybe the letter should have been sent out 6 weeks ago? He denied this. By this time, I'd been speaking to him for 15 minutes - longer than its taken to type this - so I told him that I felt he could not help me and I was terminating the conversation. He was talking over me all the time I was saying this, I repeated it 2 or 3 times then hung up. He was still talking when I closed the connection.

Do I close the account or not? I'll make up my mind shortly; I'm overseas at the moment so cannot apply for a new credit card....

Written after receiving their reply: There was no reference to the chat line. Is it still broken? When do they anticipate it will be fixed?

I was given a link to the Contact Us, which was the same page on the website where I'd started trying to get in touch with them.

Worst credit card service

Great card to use

Dreadful Company to deal with.
,App doesn't work as links don't work. You cannot connect to a bot or an agent & phone messages are cut off.
This is from a very long standing customer.

It very easy to do and easy to follow i always been please with barclays