APP is so terrible it’s almost painful, barely any features and not user friendly. There is no live chat for assistance so the only way to get help is to either visit the FAQ page which is pretty us... Leggi di più
L'azienda ha risposto

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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APP is so terrible it’s almost painful, barely any features and not user friendly. There is no live chat for assistance so the only way to get help is to either visit the FAQ page which is pretty us... Leggi di più
L'azienda ha risposto
Barclaycard, safe, honest and reliable. Had issues online and barclaycard sorted it! All i need is a Barclaycard in my pocket and I feel that if I’m wanting a holiday somewhere or if something happen... Leggi di più
Generally, Barclaycard and the services offered by app, the card and website are as good as any. However, when anything goes wrong it can either be complicated to ask for help or the help can b... Leggi di più
L'azienda ha risposto
I've been with Barclays / Barclaycard for more than 50 years... so you must be doing something right. I do think that as you move further into the digital age... you need to fully understand what i... Leggi di più
L'azienda ha risposto
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
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A bit slow in receiving PIN and so had to keep aborting attempts to register the card.
Very professional well informed and nothing is too much trouble
Nowhere within a 40 minute drive to see someone face to face. Then you have to queue for ages
Great first credit card. Good credit limit and straight forward to apply for.
Checked back and realised I have had a Barclaycard for forty years and used it without any problems. Now I find that the website has been closed down in favour of a 'phone app. Not willing to run finances on a mobile phone - tried to use barclays.co.uk but I could only get access to a completly seperate Barclays banking service that's in my name. So after forty years I have been prompted to switch to another provider (who incidentally gave me a better deal than I had with Barclaycard). Two stars for all the time things worked fine - but you are pushing many customers away.
I would give Barclaycard no stars if possible.
Terrible customer service and the app is awful. I have been a Barclaycard customer for 30 years but recently the experience is terrible to the point I have written to FOS to investigate.
I was approved for a credit card on 26th September and have not received the card (I have received a letter with the pin about a week ago). Every time I phone nobody ever answers and just tried the online chat in the app and that’s not working either. Useless!
Waiting too long to speak someone to help me how to proceed how to use my card, why is declining my payment.
The incompetence of this company is beyond comprehension. After being scammed every month by a rogue trader, I have repeatedly asked Barclays to 1. refund the payments, 2. block any further payments. Barclays eventually refund the payments, but have not blacklisted the trader. So I will have to complain again; this will be my third letter. I've had enough of this useless time-wasting company, so I'm finally cancelling the card.
I've been with this company for over 30 years. Need I say more?
They have no regard for loyal customers with excellent credit score and good financial prudency.
The deal was reasonable, apr a bit high but interest rates are high, it was the best deal I could get for what I needed it for besides Natwest. The app is easy to set up and use, but I am a bit more tech savy. Those not as tech savy might struggle. It's just shame for what I needed it for wasn't more explained in how to do it. 0% balance transfer for 36 months. I am sure I will find out as I go.
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