Bits & PCs Recensioni 

130
TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Once again needed my phone sorted with a new screen. Job done within an hour with a new screen protector added and looks great. Fantastic service and great price, I wouldn’t go anywhere else👍👍

Valutata 4 stelle su 5

As somebody looking to sell a gaming PC, this business looks perfect. However, it seems impossible to contact the company. Having provided all of my PC specifications, it advises that buyin... Leggi di più

Valutata 3 stelle su 5

The process was the only let down for me. I felt the quotation process and purchase offer were both quick and realistic. But once accepted things slowed down and it was challenging to get a... Leggi di più

Valutata 5 stelle su 5

Needed to sell my two year old iMac. Obtained about five on-line quotes and Bits & PCs offered the best deal. This included free pick up (from home). Excellent comms. throughout the process, p... Leggi di più

Dettagli dell'azienda

  1. Negozio di computer
  2. Negozio di computer e accessori
  3. Servizio di riparazione computer

Scritti dall'azienda

Computer and Apple Mac Purchasing and recycling. Best value for your old computers.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

130 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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4,4

Tutte le recensioni

(130)

9 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Popped in to have my pc looked at

Popped in to have my pc looked at and they fixed it with in ten minutes and didn’t charge me gave me some great advise and I even bought a new laptop from them highly recommend theses guys top service

9 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Great experience selling

Fair quote, free postage label for collection, good communication and information on dates for each step. Overall great experience selling to them.

2 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

The service here is excellent and i would 100% recommend. The staff/owner is extremely helpful and friendly. I went in desperate as my laptop charger had broken whilst i was in the middle of work. They ordered me one for the next working day and on top of that fully charged my laptop with one of their own cables for free. I was very grateful.

14 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Can't recommend highly enough!

I was obviously a little nervous, selling an expensive item over the internet, but they were great. Kept me informed at every step. Told me exactly what dates everything would be happening and stuck to them. Gave me the price quoted when I originally enquired and didn't make any daft reductions in their price because of minor issues. Payment came through almost immediately once I supplied my details. First class service and would definitely use these guys again! Thanks for everything! 👍👍

16 marzo 2023
Valutata 4 stelle su 5

Had to submit 2 sets of details before…

Had to submit 2 sets of details before I hit a response. Finally got a response to say they don’t buy customer water cooled pcs any more. Simple note on website would have save everybody a lot of time. After the reply I have altered to 4 star.

3 gennaio 2023
Non scritta su invito
Logo di Bits & PCs

Risposta di Bits & PCs

Thank you for the feedback.
With regards to the water cooling, we just receive so few requests for them that we decided not to include it on the page. If we put too much text on the form it adds more clutter, so some items were left out to optimise the experience. I apologise that this didn't work for you.

With regard to the multiple submissions issue, I will look into it. I can only see 1 entry for a water-cooled system this week. So the first submission may have not gone through. If you can reply to the ticket we can assist further.

Again thank you for the feedback. We will look into adding the information you required elsewhere on the website and will look into this submission issue as well.

Kind Regards
Bits & PCs.

Valutata 5 stelle su 5

This is such a great company.

This is such a great company - I'm gonna try, but I don't really have words. My teenage nephew saved up all year to upgrade his PC to be able to play one specific game. I made a judgment error by letting the wrong person do the upgrade. All the parts were there, but the PC kept crashing. The upgrader then suggested that we take it to a place in Newton park to do something with the software - big mistake.

We got it back, but the PC crashed even worse than before, and then we made the mistake of contacting the woman at the Newton Park shop about it. She immediately went into super-defensive mode and started spamming my nephew's phone with all sorts of messages - hundreds. I literally had to ask her 3 times to stop before eventually, my nephew blocked her without us ever using our "7-day warranty."

Understandably, after all of this, said nephew was ready to just junk the entire PC. I can kick myself that we left Bits and Pieces as a final option. They rebuilt the PC and placed it in a larger box with great ventilation, and today is Day 3 with no crashes and that kid has been on it constantly.

DO NOT USE the "highly recommended place" in Newton Park. Just don't. Save yourself a lot of time, money, frustration (and a possibly obsessed adult whatsapp spamming you) and go directly to Computer Bits and Pieces.

21 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Fast

Fast, instant money onve vonfirned good customer service and fair pricing better than cex

6 ottobre 2022
Valutata 5 stelle su 5

Great company

Great company. Navigating the website was easy. Lower price than originally quoted due to the outer packaging being opened even though inner packaging hadn’t. Was still happy with the payment offered, once agreed the payment was in account the next day. Great communication throughout.

27 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend

Very quick, great customer service and prompt payment. Saved me the hassle of trying to sell a custom built PC through eBay or other websites.

Would highly recommend.

17 marzo 2022
Non scritta su invito
Valutata 4 stelle su 5

Amazing customer service

Amazing customer service, swift response time. I wish the processing time wasn't as long but I understand the reasoning behind it. I forgot I had a 2nd ssd in the PC I sold and they were 100% honest about it and raised the original quote. I'm very happy with the service.

29 ottobre 2021
Valutata 5 stelle su 5

Excellent company

Cannot fault this company in anyway. Great service when selling products to them. Takes a little bit of time to complete the transaction from sending through to assessment but completely worth doing business with them. Extremely competitive prices given. Would highly recommend.

27 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Completely pleased

We had some computer components that we wished to sell. Bits&PCs were very prompt and offered us a good price. Couldn’t be happier. Would recommend them highly.

1 ottobre 2021
Valutata 2 stelle su 5

Not really impressed

I have had no other services apart from selling, so I can’t comment on them, but I will about my recent experience.

Going through the website is easy, putting in all your details for whatever you’re selling, etc. Got emails once it was complete, not a problem. You then have to wait for the couriers label to print off (if you’re doing it that way). I had nothing come through until it got to the day before and then I had to email to ask where it was. Collection of the item was easy enough. But then I received no emails at all saying if it had arrived, what would happen next, anything. If I wanted to know what was happening, I had to constantly chase up and ask, which I think is too concerning when they have an item of value of yours that you’re selling to them and you hear nothing about it. Then I received a lower price than I was initially told, because specifications where entered “wrong” (I copied EXACTLY what specifications I was given.) I wasn’t prepared to have a fight about it and it was still a higher price than what I could get elsewhere, so I ended up agreeing to the lower price.

So for a quick summary, I wasn’t happy at all with communication, and I was made to feel like I was annoying them with all the chasing up and questioning them when I wasn’t sure about something.

Again like I said, I didn’t receive any other services from them which I’m sure they are great at, I just wasn’t impressed with this.

19 agosto 2021
Non scritta su invito
Logo di Bits & PCs

Risposta di Bits & PCs

Dear Customer,

Thank you for the feedback. I am sorry you were unhappy with the service. I am assuming you used the service recently as we had an issue with our automated communications outgoing emails. So, a lot of the communications were done manually, including sending out the labels and informing customers their parcels have arrived. This led to some delays in outgoing emails and some emails of the status update emails did not go out at all.

Again, I am sorry about this, and we hope to have a better fallback system should the same issue arise.

With regards changing the price of the system, the initial quote is an estimate based on the customer’s input. So, for the manual input form we are relying on customers providing accurate information. However, the final price would be based on what is received. We use the same calculation form that the customer uses to get the final valuation.

If you can please contact us we can provide full proof of the specification of the computer you sent in, and if you have an invoice or original specification sheet for the computer, we are confident it will match exactly what you were quoted on.

We also have 2 additional services to help in situations like this. Firstly, we have a computer scanner on our website. This will scan a customer’s computer and provide us exact specifications we can quote a customer on.
Secondly, we have a free return service, where we would return the computer for free if customer is unhappy with the final valuation (our website has more details).

Again, I would like to apologise for the poor communication, we will work on not letting that happen again.
With regards the price adjustments please contact us referencing your ticket number as we would like to reassure you of the accuracy of your quote.

Kind Regards
Bits & PCs

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