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Valutata 5 stelle su 5

I honestly cannot recommend Babipur highly enough. They stock the most beautiful things, but what really sets them apart is their customer service and communication. They are incredibly helpful,... Leggi di più

Valutata 5 stelle su 5

Babipur is my one stop shop for pretty much all things needed for my toddler. Not only are their ethics incredible and brands they stock so carefully chosen but their customer service is amazing which... Leggi di più

Valutata 5 stelle su 5

Absolutely love Babipur and always recommend to family and friends! This is a lovely business, with great values at their core, who go above and beyond. They are reliable and always happy to help (and... Leggi di più

Valutata 5 stelle su 5

My children have grown up and have truly loved toys, games, drinks bottles, clothes we’ve bought from Babipur. it’s a joy to return to Babipur now we have a granddaughter. So many wonderful, ethical... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli da regalo

Scritti dall'azienda

Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts. Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

447 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(447)

41 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic Customer Service

We bought a set of Kleen Kanteen Lunchboxes from Babipur (the last they had in stock) about a month of use passed and the medium box developed a split in the silicone top. I contacted Babipur and Anne swiftly set about arranging a replacement with their supplier despite no longer stocking this item. There was no quibbling or attempts to avoid dealing with the issue and I’ve been thoroughly impressed by the customer service, the updates and the care that has been shown. It’s truly a rare thing and it’ll definitely encourage repeat purchases from us!

18 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

I got a voucher from Real nappies for…

I got a voucher from Real nappies for London and I ordered on Babipur, I received my order today and I am crying for joy seeing how quality they are and the fact that I will be saving/reducing cost of diaper as I am not financially stable. Thank you Babipur, the quality is top notched, thank you RNFL. I am super grateful.

8 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service

Fantastic service from the Babipur team. Order dispatched quickly and arrived 2 days later (only paid for standard delivery). Will definitely be ordering again.

4 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Wonderful team

Wonderful team! I made a mistake when ordering birthday presents for my twins and the Babipur team was very understanding and was able to help me change my order. Such a lovely company. 100% recommend!

23 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Babipur .. wonderful company

Babipur is a wonderful company ..I've ordered from them many times and the delivery is always prompt and they are always there to answer any questions if I have any.
I would definitely recommend using this company for your wooden toys and more.

17 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Bought a tipi from Babipur

Bought a tipi from Babipur. Unfortunately there was a hole in the fabric. I contacted to arrange a return and they were extremely helpful. Arranged a courier to collect on a day suitable for me. Will definitely use again.

12 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Customer service is always AMAZING!

Customer service is always AMAZING!. They are so incredibly helpful and friendly and happy to answer any questions regarding products etc. Nothing is too much of a problem for them. We absolutely love shopping at Babipur and I recommend this great shop to everyone. Great for high quality beautiful toys, cloth nappies, eco cleaning and even chocolate!! 😃 The list is endless. Thanks again Babipur, Rhiannon

8 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Love this company

Love this company. Full of so many beautifully crafted, considered items. I ordered a Wobbel board, deck and pillow for my son, it arrived really well packaged and quickly and my son loves it. Such a brilliant addition to our home. Highly recommend shopping with BabiPur.

2 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Love buying from Babi Pur

The products are such lovely quality, packaging completely non-plastic, and delivery prompt. When I had a query, all communication was dealt with promptly by a very friendly person by email - so nice to hear back personally, not generically! Love buying from Babi Pur

31 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

A very happy customer, great company

These days it's a bit of a whirlpool when searching the internet, and deciding who you can trust and who you can't!
In a price comparison search, I came across Babipur, initially an unlikely source for the Patagonia jacket I was after. But I did a little nosing and it all seemed legit.
So bravely I ordered my jacket saving over £100.00 on the retail and shop price, whilst I want to support the local shops this was too big a saving to pass up.
I ordered late on Saturday with an expectation of up to 5days for it to arrive. It arrived on Wednesday and is perfect I couldn't be happier, thank you and highly recommended :D

17 gennaio 2024
Non scritta su invito
Logo di BabiPur

Risposta di BabiPur

Thanks for your order and for taking the time to leave a lovely review Nicky. We're a small independent business so this really means a lot. Hope you love your jacket!

Valutata 5 stelle su 5

Refreshing! Great business - repeat customer

Friendly customers services and such a wonderful product range. I’ve bought all kinds on here such as gifts, organic cotton clothes for my son, sustainable items for the kitchen, and various drinks flasks (I’m a bit obsessed with). I’ve engaged with customer services on different occasions with queries and they are always super helpful and friendly. I highly recommend!

19 gennaio 2024
Non scritta su invito
Logo di BabiPur

Risposta di BabiPur

Thanks for your custom and for taking the time to leave a lovely review Lisa. We're always happy to help :)

Valutata 5 stelle su 5

Fabulous Company <3

The products are lovely, the customer service is absolutely brilliant and the online community is great!
I’ve had a couple of orders I’ve needed to amend recently (one last minute addition and one unintentional purchase!) and both times the customer service have got back to me straight away and sorted everything no problem without it affecting dispatch time.
Totally trust this company and look forward to shopping with them more (and more… and more 🙊)

22 gennaio 2024
Non scritta su invito
Logo di BabiPur

Risposta di BabiPur

So glad to hear you're enjoying our products and our service. Thanks for taking the time to leave a review <3

Valutata 1 stelle su 5

Avoid them if you can

Avoid if you can. They don’t offer free returns and they don’t mention it on their website which i think is very sneaky! I have ordered different sizes etc and now return costs are my responsibility. I wouldn’t have purchased anything if i knew i’d be responsible for returning the items. Absolutely ridiculous and the fact they don’t mention it on their website says it all because I specifically checked the returns T&Cs

20 gennaio 2024
Non scritta su invito
Logo di BabiPur

Risposta di BabiPur

Your recent feedback has left me genuinely gutted, and I hate the thought of anyone not leaving with that warm, fuzzy feeling after shopping with us. Your experience matters to us, and I want to address your concerns with openness and honesty.

Getting a negative review always comes as a shock, especially when we genuinely strive to provide the best service possible. Your words made us take a step back and reflect on our practices. While negative reviews can be beneficial for growth, in this case, it's disheartening because we truly believe we've done the right thing by having our terms and conditions clearly accessible on our website, there is a direct link from the homepage.

Section 3.6 of our terms and conditions outlines that the responsibility for the return costs lies with the customer, unless the return is due to an error on our part or if the item is damaged or defective. I promptly checked to ensure our terms and conditions were accurate, and had there been an oversight and fortunately, no mistake was found. Your review did make me think we could do better though, so I have now added this information to our Delivery Information page too in an effort to make it even clearer, and to avoid any possible confusion in the future. I sincerely hope you might reconsider the strong recommendation to 'avoid us,' taking into account the transparent information available in our terms and conditions, and also the fact that we are an independent family business.
We understand that expectations around free returns can vary. But it's important to say here that there's no such thing as truly "free" postage and returns. Someone, somewhere has to foot the bill, and in the end, it's usually the customer, albeit not necessarily in the form of higher prices on more expensive items. Instead, the costs tend to sneak in through other channels. Many online fashion brands are starting to charge to process returns which we're committed to not doing at the moment. We always try to strike a balance between offering great value and service, and looking after the health of our business. We are an independent family business, paying our fair share of tax - we source fairly and pay our team above the Real Living Wage and we take pride in how we run our business and how we treat our customers. This is why we have customers come back to us time and time again, and this is why our reviews generally reflect this.

We always aim to offer outstanding service and ensure our customers are taken care of. Our team is here to help, and we always go the extra mile to make things right. If you have any further questions or if there's anything else on your mind, we're here and ready to chat.

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