Really disappointed with my experience…
Really disappointed with my experience with Magic Forest Shop. Placed an order of Grimm’s products on the 30th of June and paid £15 for next day delivery as we were going away on holiday on the 1st of July. I had missed the 1pm cut off so I knew it would arrive on the Wednesday just before we went away on Thursday. I expected to get a delivery notification on the Tuesday evening but didn’t so waited until Wednesday to contact the company. The owner Leanne phoned me to say she missed the delivery as she didn’t see it and reassured me that she would ship it on the 8th July ready to arrive on the 9th as we were home by then and she refunded the £15 delivery fee (which I appreciated). Unfortunately, once again I had no delivery confirmation on the 8th so I emailed Leanne again and she said no she didn’t send it but it’d be sent on the Thursday. I was getting annoyed and concerned now as it is my son’s birthday on the 16th. Again, Thursday evening, no delivery confirmation to which Leanne sent me a long email apologising and reassuring me she’d send it with the fasted delivery on the Friday. A shipping label was made but it was a 48 tracked delivery and according to Royal Mail wasn’t actually sent off by the company until the Monday and therefore only arrived today. Thankfully just in time for my son’s birthday but I will definitely not be buying from this small business again due to the stressful experience and unreliable delivery dates. Yes, Leanne was good at responding to me via emails but it was all fake promises and apologies. Avoid if you need things delivered within a timely manner.