Aurigny Recensioni 

Will you make it to your destination on time? Who knows. Cross your fingers and hope for the best that you won’t miss your next connection.

I enjoyed our flight from Leeds to Guernsey but on the return from St Peter port we were expected to weigh our bags and check in ourselves. That isnt really good enough when we have spent a lot of money on flights. That should be the job of the airlines staff!

I flew Birmingham to Guernsey on 18/08/26, to visit family ( newborn grandson) . Everything going great until fog over Guernsey caused issues. The pilot was amazing, couldn't see a thing but he landed us safe n sound. A BIG thank you , I got to spend time with baby Leo. Was aware previous flights had to turn back. Again thank u so much x

I have been travelling to Guernsey every year for over 15 years mainly alone and love it. I usually have to fly from Manchester early May but was delighted to be able to fly from Leeds Bradford on 3rd June, leaving my car there for 10 days. 4 days before my return I got a text to say my flight was cancelled and on going straight to the airport Aurigny seemed determined to get me on a flight to Birmingham, which I refused. I am 73 and had a large suitcase and hand luggage so even when I was squeezed onto a Manchester flight I was very worried but was told `I would have to get a train which was ridiculous, not only is there no station at Leeds/Bradford but transferring from trains, buses was not physically possible. My rearranged flight was then cancelled due to the weather so I had to find last minute accommodation. When I got to Manchester I had to get a taxi which cost £175 and pay extra parking but when I eventually got a payment from Aurigny it was for £30. The customer relations I found incredibly bad and though I really love Guernsey and feel perfectly safe and relaxed there I won't be going again sadly, the whole thing ruined my holiday.

Initial email were answered but the replies have now ceased without resolution

If you're considering flying between England and Guernsey with Aurigny, do your research first, and proceed with great caution.

Our return flights for June were booked in December, but by the time we returned home, our itinerary had been changed six times. The final two changes rerouted our return flight to Manchester instead of Leeds Bradford, where our car was parked. We eventually arrived back a day late, causing considerable inconvenience and additional expense.

Flight disruption happens. What matters is how an airline deals with it afterwards.

Aurigny told us we could claim our (and I quote) “reasonable” onward travel expenses. Their own staff at Guernsey Airport agreed that our £112 taxi fare from Manchester Airport to Leeds Bradford Airport was “reasonable”. Yet Aurigny initially sent us just £20, without explanation. After weeks of correspondence they increased this slightly, but still refused to reimburse the full cost of getting us to the airport we had originally booked.

Aurigny relies on their status as a Channel Islands carrier in relation to compensation; they are not necessarily bound by UK or EU compensation rules. Even so, our dispute has demonstrated that there are legal obligations concerning reimbursement of onward transport.

What has disappointed us most has been the customer service. We remained polite, factual and reasonable throughout, but every step involved unnecessary argument over what we consider to have been a straightforward claim.

The amount still in dispute is small. The principle, however, is much bigger. Aurigny has lost two customers over a matter that could and should have been resolved quickly and fairly.

We seldom write negative reviews, but after this exceptionally poor experience, we cannot recommend Aurigny in any shape or form.

Hence my advice at the beginning: proceed with great caution.

I was on a holiday with 23 other mostly elderly people who's holiday was ruined by this airline. Our flight from Guernsey to Jersey was delayed and then delayed again being finally cancelled late in the evening. Aurigny then told us that they could not fit us on to the next mornings flight to Jersey and that the best they could do was to book on on a flight the next evening. They really did not care about our situation and were totally unhelpful. We had to arrange and pay for emergency overnight accommodation.

The EC261/2004 regulation puts the onus on an Airline to provide care & Assistance (Accommodation, Meals, Transport) regardless of cause of delays. This applies to all flights departing from the EU and UK but it doesn't cover flights departing from Guernsey because the Guernsey government has not signed up to EC261.

The consequence of this is that Aurigny had no liability for costs incurred by cancellation of the flight and it would appear that the Guernsey government does not care about this.

You may think that travel insurance would pay, that's one of the reasons that we have it. But usually no!

I strongly advise anyone to read the travel insurance small-print and avoid going to Guernsey by Aurigny

Such poor customer care. My luggage was lost by BA and Aurigny are their handling agents at Guernsey airport. The staff were rude and unhelpful , they were not able to cope with the situation that faced them. The telephone staff were unhelpful and rude . Staff training needs to be a priority.

No return flights to/from London at Easter 2027. I want to move a return flight from London this October to next Easter or April. However the Aurigny timetable isn't out yet and it can't be done. The timetable apparently comes out from mid October. So I'll need to either cancel my existing flights or pay £45 per leg to move the flights, if the timetable is out in time. This causes uncertainty and additional unnecessary cost (it'd be £20 per leg if I could make the change now). It's also bizarre that tourists can't book to have Easter 2027 in Guernsey if they want to fly from London (which is quite a big, fairly well known city). So Guernsey tourism is missing out due to the inaction of its own state run airline. Real shame, locals and tourists alike deserve better - other airlines manage it. Ironically Aurigny changed my October flight time to suit them - I didn't charge them to so...one rule for Aurigny, another for the paying public.

Sehr negative und traumatische Erfahrung mit dem Flug von Guernsey nach Jersey am 12.06.2026.Der Flug wurde zuerst massiv nach hinten verschoben. Nach dem Start musste das Flugzeug wegen Nebels wieder umkehren.Das absolute Tiefpunkt war jedoch das Verhalten der Fluggesellschaft nach der Landung. Es gab keinerlei Hilfe oder Unterstützung durch die Mitarbeiter am Flughafen. Uns wurde kein Ersatzflug angeboten und wir waren am Freitagabend gegen 21 Uhr völlig auf uns allein gestellt.Niemand half uns bei der dringenden Suche nach einem Hotel. Ein absolut inakzeptabler Kundenservice. Ich kann diese Airline absolut nicht empfehlen.

One star is too much for this airline. Things go wrong and they just walk away and take no responsibility.

On trying to check in for our return flight from Guernsey I discovered our afternoon flight was cancelled & we were moved to an unsuitable evening flight so had to contact Aurigny & change to a early morning flight hence missing our paid for Hotel breakfast & losing half a day of our short break.

I contacted Aurigny to complain and ask about compensation but the lady took great pride in telling my Aurigny do not pay compensation as not regulated by EU or UK flight regulations.

Sadly on researching now I see how appallingly Aurigny are, I suggest you give Guernsey a miss if flying as Aurigny have history.

I booked flights today and made an error with return flight time. I booked and paid for the wrong flight. Called the Aurigny number in Guernsey outside office hours and was provided with number for WhatsApp which operated from 5-8 pm. I received prompt and helpful responses almost immediately. My error was corrected and flights amended with no fuss or bother. Instead of waiting until Monday and worrying, Aurigny made my day and the real human responding (not AI) was super kind and understanding. I cannot fault the customer service agent who attended to my query. Such a pleasant person. Thank you, Aurigny.

Flight GR643 was a terrible experience.
Lots of things wrong but the shocking aspect:
Captain apologises for cabin begin like a greenhouse on hottest day of year but nothing they can do about it. So company are aware of 'comfort ' limitations. If you know your aircraft is lika sauna, why load passengers on?! We were sat on the ground on the aircraft for a total of an hour. Even the youngsters were really struggling. Company is lucky nobody was taken ill in horrendous conditions.
If its dangerously hot, cancel the flight!!!
I'll use my flight back home but after that, never again.

Could not be less helpful on my wife’s birthday trying desperately to get back to Alderney as her mother was dying. Even when we (as in us not Aurigny)found a route to get her there they were late enough that the amazing Alderney Ferry Service had to wait and she had to abandon her luggage at Guernsey airport. In my 15 years of flying to Alderney once or twice a year, I can count on one amputated hand the amount of journeys that they have not gone out of there way to make stressful culminating in this one. If it wasn’t the only option to get to Alderney I would be praying for their demise and they should thank there lucky stars that they are the only choice because they would be bankrupt by now. A disgrace of a “company”, you should be ashamed, we can all deal with actually problems it part of life but they have the most useless staff and customer service to boot which just rubs salt in the wound.

Firstly, got to say fantastic air hostesses, efficient and polite. How they maintain a smile on their face working for Aurigny is praise worthy.
If there was a no star option I would have chosen that.
Worst airline I have ever flown with and totally ruined our family trip to Guernsey to celebrate my parents Diamond Wedding Anniversary and joint 80th Birthdays. Meant to fly out at 13.40, initially delayed to 16.30. Got through customs, ordered £60 worth of drinks, took a sip and flight came up on boards " flight cancelled, go to gate" no gate number! Went in search of Aurigny staff, none to be found. Went to BA desk and told flight cancelled due to bad weather so they were transferring us to Gatwick for a 18.30 flight. 6 of us escorted by security back to land side to retrieve our cases. Went to BA desk as instructed to confirm we were being transferred to Gatwick only to be told " NO Aurigny are having nothing to do with it so make your own way there! Refused. Eventually, Aurigny decided that the plan had changed and we would now fly for City Airport as intended but not until 20.05. this time we were told flight was cancelled due to technical issue with the aircraft. We had to sit in Pret until 18.05 when we start the check in procedure again which was far from ideal with 2 elderly and one disabled passenger. Had to cancel dinner at the hotel, re organise car hire etc. Got to hotel at 2200. Aurigny tell so many lies it is hard to work out what is going on but we suspect they cancelled first flight as not enough passengers. We would not fly to Guernsey again, so many flights cancelled even the inter Channel Island flights are delayed. Feel so sorry for the people of Guernsey having to rely on Aurigny. No wonder they lost 6.5 million in 2024. Complete shambles of a company and they could not care less how many trips they ruin. Shame on you Aurigny and your stinking attitude towards you customers. What a pathetic company they are.

I am very disappointed with the service received on my recent flight with Aurigny, and past ones too.
The way they manage cancellation/delays, in my opinion, is ILLEGAL considering their complete lack of care and lack of support to stranded passengers.
Very poor management and complete disorganisation of the airline.
Aurigny should stop this airline business because of complete incompetence at any level and should stop causing troubles to people!

If you want to experience how a grossly incompetent airline can stay in business, give them a monopoly on Guernsey. I would rather get the bubonic plague than have to experience dealing with this airline again.

Terrible customer service over the phone. I’m powerless to use any other airline due to Aurigny’s monopoly, but that’s not an excuse for unhelpful customer service. North fault of the agent I spoke with, but the business’s inflexible approach to a distressing situation. A little humanity goes a long way, and why shouldn’t customers expect to feel positive about their experience?

Flying with Aurigney is like dipping your hand into a packet of All Sorts, you really don't know what you are going to get.
I flew on the 26 January and everything went well, the first time in four visits that the plane left on time.
On my return journey a delay of nearly 4 hours. What did I get, a voucher for £5, not enough to buy a coffee.
Aurigney has no resilience and their fleet is too small so a loss of one plane impacts on the whole day's operation.
Get more planes take a financial hit. Every day they run the risk of delays because they use too few planes to service too many routes.