Loganair Recensioni 

Please be extremely careful when purchasing additional baggage with Loganair. Do not rely on their Customer Service. I contacted Loganair before travelling specifically to make sure I understood what I was allowed to take. I did not ignore their rules. I asked their Customer Service team for clarification, received written information from them, relied on it, and then discovered at the airport that the information did not reflect how the baggage rules were actually applied. Make absolutely certain you understand the per-bag weight restriction before travelling. Otherwise, you could find yourself in the same horrible situation I experienced: standing at the airport, forced to throw away your own belongings because of the wrong and inadequate information you were given by the airline itself.⚠️

I went to Jersey for ten days with my wheelchair which Loganair manage to brake and could not be used jersey air port did there best to find a replacement but that did not happen but most important they don't know how it got broken and I was wondering if anyone has had the same problem.

Always, always delayed, and you always get conflicting info from Airport and Airline, nearly 2 hrs delayed again and still rising.

I've put in a claim for compensation in march as my flight was canceled . after numerous calls and emails , I finally got a response and approval in late July ( and email which I overlooked as it was 4 months after my application and responded in early september only to receive an automated response saying that the email inbox is not monitored. Spoke to a rude customer service adviser who couldn't help me, he just put a note on the system , and was quite rude even saying goodbye to me while I was still talking I recorded the second call with the same rude man. I feel that the Customer service is an absolute joke and from what I've been reading there are many many more frustrated customers.Such effort to get the little compensation which would even cover my loss of earnings. I expected better from Loganair as i found the onboard service pretty good. Shame, I don't see a bright future for Loganair if they continue to treat customers like this .

The crew is very nice ,but the management is poor ,always delays and cancellations.every 3 weeks using them and almost something happening.

Awful airline. Avoid if possible.
I fly weekly with my work and this is, without question, the worst airline available. Extortionate prices (I’ve paid over £500 from Aberdeen to Manchester for example). They’re always late (hours at a time), the staff are rude and unhelpful. I’ve raised two formal complaints via their website about the lateness and quality of service, but they don’t even have the decency to respond. Their airplanes are old and dated, the airline staff are unpleasant and even the onboard snacks have gotten progressively worse in recent times. Avoid if you can! If I had an alternative airline (travelling the routes I need to go), I’d 100 % go elsewhere.

This airline is awful they make an offer called TARTAN 17 and when you try to book a flight their website cannot cope with the demand. I need to book urgently and cannot even get a price from them. They are a disgrace.

I recently booked a flight from Manchester to Southampton with Loganair through Kiwi.com. The flights were for January 2027 but in August 2026 the flight was cancelled because the airline had decided not to operate from Southampton any longer. I was notified by Kiwi.com that they would initiate a full assisted refund which would take about 14 days. It is now 15th September and so far Kiwi.com have offered a partial refund of just over 50% saying that they have to wait for Loganair to release the funds. I contacted Loganair customer services and the lady I spoke to was ever so helpful and she found the booking and told me that they had already refunded the full amount to Kiwi.com. The amount they had refunded was even more than I paid.
I have to say the customer service assistance I received was exellent, so understanding and helpful which is more than I can say for Kiwi.com.
Thank you Loganair

I wanted to book Southampton to St Helier for November 2026 but the only available air line was Logan Air

After a lamentable experience with them a couple of years ago , I decided to drive to Gatwick (3 hours away) where I could use Easy Jet - that's how bad they are and reading the reviews I note they have not improved

We flew from Southampton to Jersey this morning 11/09/2026 and our whole experience with both Loganair and Southampton airport was amazing and hassle free.
In particular our stewardess Lisa was amazing
I am a nervous flyer and she made me laugh from the moment I got on the plane to the moment I got off, Thankyou so much xx

Where do I start appalling customer service. I have been trying to claim compensation for my flight from the Isle of Man which was delayed by 5 hrs missed all other connections. It was due to staff shortage on the airline . My claim has been on going since 2 May . Responses to my emails take weeks to answer . I have given proof of all my flights and the times but still not resolved and on going absolutely unnecessary . Absolute shambles

Beware, your Avios are not safe with Loganair in the same way as with Oneworld airlines.

Transferred in 30k in August '25 as had plans.
Redundancy, life and other things got in the way so did not use.

Back on track, went to book a flight in August '26 and noticed the 30k had been removed "due to inactivity".

Contacted Loyalty department who basically just pointed to T&C's.

Why not update to the T&Cs to send the customer an email?

Oh, and the T&Cs say....

3.5 Avios expire after 36 months. In respect to the Aer Club, British Airways Club, Iberia Club and Vueling Club, Avios are issued by, and redeemed with, AGL and also expire, in all cases in accordance with the relevant Avios Programme Terms and Conditions.

but then there is a section 3.9 where we are told they expire after 12 months of inactivity.

Even Headforpoints have stated that:

“The T&C are confusing but you are told. Take a look here:”

Time Loganair updated the T&Cs to be more clear, they have had a year after all, so plenty of time.

Sending a warning email to customers in the same way other Loyalty programs do would make perfect sense but perhaps it's not about doing the sensible thing!

I now have a long hard think about what to do with my flight plans........

Customer service that either gaslights or ghosts. Still no sign of refund after 3 months.

A flight cancelled hours before departure with no alternative available is unfortunate.

However what followed was unacceptable:

Customer service that had no idea what was going on. Sent me to speak to different people who sent me back to the other person. Then told I could only submit refund or compensation requests via a form. This was then unanswered for more than _10 weeks_ even with multiple follow ups.

And then being told they will not refund my flights, which is their legal obligation.

Worst customer service I have ever experienced and will be filing complaint with CAA and pursuing a small claim. All a colossal waste of time and energy all while they hold on to £425 of my money.

I would not recommend anyone use this airline. Unfortunately their state-sponsored monopoly of routes makes avoiding them a challenge, however, personally I think it would be preferable to swim.

Our bags were delayed for 4 days while utilising a connecting flight with the same airline. Our onward travel was a cruise which meant our bags were forwarded to Spain. However, despite their T&C's saying that baggage would be forwarded to 'our local address' - which to any reasonable person would be the cruise port we were at, the bags were sent to an airport a 2 hour taxi ride away because Loganair do not have 'Alliances' with that airport. We incurred significant costs (upwards of £500) in new clothes and toiletries for 4 days and the taxi fee to collect our bags, and they offered us £150. To add insult to injury, it took them 4 months to respond to our complaint and also didn't provide us any details of how to escalate. Absolutely shocking customer service.

Lost baggage and 0 help from Logan Air. Had to chase the bag myself for 5 days and eventually it was returned by Manchester airport. The worst customer service I’ve ever experienced with an airline.
Trust them to reply to this review! I have of course contacted you with a complaint 4 weeks ago but not heard anything. I’m still waiting on the refund for all clothing/ toiletries etc bought on my work trip. 4 weeks is not acceptable.

I was a little worried about flying with Loganair after reading some of the reviews, but I’m really pleased to say that I had a very positive experience flying from Southampton to Edinburgh.

Our outbound flight boarded a few minutes late and we then spent around an hour on the tarmac. However, the cabin crew kept us updated throughout, which made a big difference. We eventually landed around 45 minutes late, but the staff were lovely, friendly and professional throughout.

The return journey was even better. We boarded ahead of time, there was a slight delay taking off, but we landed on time.

I also really appreciated the complimentary coffee and biscuits — a lovely little touch! ☕️🍪

It’s obviously not the lap of luxury, but for a short domestic flight I thought Loganair offered a perfectly good service, and the friendly cabin crew really made the experience enjoyable.

I was genuinely nervous after reading some of the reviews, so I wanted to share my own experience. I’d definitely fly with Loganair again. ✈️

Possibly the worst airline I have ever travelled on. Cancelled our flight and bumped us onto the next flight as the plane was having "Technical Difficulties". When trying to claim compensation, it took 8 months for them to say it was because of the weather. Utter lies confirmed from both airport weather histories. Will never fly with them again

⭐ 1/5 – First and last time flying with Loganair

Really poor experience from start to finish. Significant delays with very little communication or useful information for passengers, followed by an aircraft that felt tired, tatty and uncomfortable.

The cleanliness was absolutely appalling. The toilet floor was covered in urine and the stench was disgusting. To make matters worse, there was no soap to wash our hands afterwards. There was also rubbish left in the seat pockets, which pretty much summed up the general standard of cleanliness onboard.

For what Loganair charge for these flights, the whole experience felt like a complete rip-off. Delays are sometimes unavoidable, but poor communication and an aircraft in this condition certainly aren’t.

Dirty, uncomfortable, poorly communicated and ridiculously expensive for the standard provided.

First and last time flying with Loganair.

Cancelled Aberdeen flight at last minute due to weather, yet moved onto Inverness flight !
First and last time will fly LoganAir and judging by other reviews, you are a bottom feeding lowlife airline who rightfully deserves to go bust

Absolutely incompetent.
Cancelled flight due to bad weather can't be helped. What makes it worse is how the staff of Loganair act. Initial warning came and the only explanation was "due to weather". Nothing more than that. Then when the flight is cancelled the only reason I knew is from the actions of passengers closer to the staff. There was no big announcement or anything. It's not as though I was sat at another gate at the time. Then no help from their staff, no guide on what to do next, barely even an acknowledgement that there was something wrong. I'm not suggesting they somehow orchestrated this, but their reaction was almost joy that they didn't have to do their job. Essentially it was just "flight's cancelled, good luck". Won't be going near this lot again.