From the outset I was kept informed with regard to time frames and the work to be undertaken. The engineers who carried out the work arrived on time, set to work straight away, kept me informed of t... Leggi di più
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We had a complex drain problem in an old, stone-built house where the drains weren't mapped. Auger were tasked by our insurance company. Very professional communications to arrange work. Operatives we... Leggi di più
L'azienda ha risposto
Was referred to Auger by our insurers. First contact was very good. Surveyor was helpful and advised what was needed to replace collapsed sewer at the home of very elderly disabled couple. When th... Leggi di più
L'azienda ha risposto
The fantastic and professional staff they employ, who don’t stop for a minute and get the job done really quickly even when its a really difficult site and job to sort out. Would definitely recommend... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK
Informazioni di contatto
14a Cross Lane, CH45 8RH, Wallasey, Regno Unito
- 01516305886
- admin@auger.co.uk
- www.auger.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 46% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Communication was great from the…
Communication was great from the beginning and quality of works were 10/10. Comes with a 10 year Drainshield guarantee for peace of mind but I can't see any workmanship or materials failing anytime soon

Risposta di Auger
Efficient and Friendly Service
Very impressed with how my unusual leak was dealt with. I was kept informed and everyone was friendly and knowledgeable resulting in it being sorted quickly and efficiently.

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Very professional service
Very professional service. Did a great job of our soil pipe repair and cleaned up thoroughly afterwards. Would not hesitate to use Auger again.

Risposta di Auger
Auger - professional and quick service!
Auger came out to fix a leak under our drive that had been identified by our water board. Jordan was very professional, helpful and efficient and clearly explained our options. He repaired our leak very quickly. Everything was dealt with very proficiently and promptly. I would not hesitate to recommend Auger to anyone.

Risposta di Auger
Auger staff were very helpful and professional
Auger staff were very helpful and talked us through what would happen on the day of our appointment. Work to find and fix our leak was carried out professionally and respectfully on our property.

Risposta di Auger
Auger validated my insurance claim
Auger validated my insurance claim. I had 3 quotes for the work originally (all with a similar price). Auger however told my insurance company they would have charged 2/3 less!!!! I do not believe they could have done the work for the price they told the insurance company.

Risposta di Auger
Drain sinkage
We had a problem that part of our drain had sunk and the pipes were cracked. Auger's surveyor visited and provided a full professional report then subsequently the company did the work to resolve the problem at a very reasonable price. Very pleased.

Risposta di Auger
Drain repair/replacement
I recently had my drains replaced and couldn’t be happier with the service from start to finish. The team was professional, punctual, and clearly very knowledgeable about what they were doing. They explained everything in a way that was easy to understand, kept disruption to a minimum, and worked tirelessly to get the job completed to a very high standard.
What really stood out was how tidy and respectful they were throughout the whole process — no mess left behind and everything was finished exactly when they said it would be.
I would highly recommend this company to anyone needing drain replacement work. Reliable, hardworking, and genuinely committed to doing a great job.

Risposta di Auger
Anthony was brilliant
Anthony was brilliant! Hard working, methodical, logical, and always cheerful.

Risposta di Auger
Excellent service
Excellent service. Arrived punctually, explained the process throughout. Polite, helpful and informative engineers and office personnel. Very thorough and professional.

Risposta di Auger
Brilliant communication which nowadays…
Brilliant communication which nowadays is a massive bonus. Workmen tidy and pleasant, couldn’t ask for more

Risposta di Auger
Proactive service
Our claim was dealt with immediately and we were kept informed of what was happening and when it was to happen. Took a lot of worry away from the situation.

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Friendly and informative
Arrived on time, parked where instructed, a minor problem regarding precisely what testing would be done that day was quickly resolved by a phone call to the office. Thereafter everything went smoothly.

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God sent
I had an unexpected leak, which 2 local plumbers failed to solve. However, once Auger came in, the hopeless situation changed to something solvable without difficulty. From the beginning to the end, they were customer oriented, highly efficient. They explained clearly the process and the schedule of the work involved. Their engineers, Alan and Josh are highly competent, hard working and very personable people.
I will recommend Auger without any reservations

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Dealing with a tricky Victorian drain in bad weather.
A highly professional execution of a fairly complex exercise in dealing with damaged Victorian drains in appalling weather; and carried out with courtesy the while, along with a usefully informative commentary.

Risposta di Auger
Having become a recent widow very…
Having become a recent widow very suddenly, I wasn't just left in a world without my other half, I was left with dealing with unknowns. Maintaining our home we had built together, dealing with tradesmen (which I had never done before) worrying about claims and costs involved, worrying about having strangers in my home. The idea was very daunting. Auger made all my worries pass! They made the whole process very easy, gave full explanations, when problems hit they worked around problems to find solutions, treated my home as if it was their home, they was reliable, friendly, reassuring and tidy. I would recommend Auger to anyone. Especially to those homeowners that have had problems with tradesmen in the past! Don't worry they are professional, tidy and reliable. The Auger team worked around the clock in the rain to make sure I had water pressure to be able to take a shower. Simply the best! From the case manager, the Auger claims team, the staff at the end of the phone and the Auger team that did the work..... Professional and understanding!

Risposta di Auger
What a fantastic team of drainage…
What a fantastic team of drainage experts.
Three engineers arrived at my property exactly at the time scheduled. They were clean, tidy, courteous, and extremely knowledgeable throughout the job. Everything was handled professionally and efficiently, and they made what could have been a stressful situation feel completely straightforward.
I genuinely couldn’t have asked for a smoother experience. Highly recommended.

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Below ground drain
We had a new below ground drain put in, the guys did such a fantastic job and they were extremely helpful with all our questions. Would highly recommend auger.

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Elderly Mums Blocked Drain
Great experience dealing with Auger from initial enquiry to satisfactory completion of the job. Prompt and efficient service to unblock my elderly Mothers drain. Peter did a great job on site. All office staff were courteous and knowledgeable in my dealings with them - totally recommend this company

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care and attention to detail the…
the care and attention to detail the two lads undertook whilst doing the job for our Mum's bungalow was impressive.

Risposta di Auger
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