Fabulous sofa great quality. Just let down by the lack of communication on the day of delivery which was the fault of the delivery company, we were promised an update had to wait in all day.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Lovely, great quality piece of stylish furniture. Looks as pics on website, and responded quickly to enquiry. Large furniture item delivered within 2 weeks with good communication. Very well packaged.... Leggi di più
L'azienda ha risposto
I had never heard of Atkin and Thyme before but I’m so happy I discovered them. I purchased two sideboards the Brera Marble Sideboard And Agnes sideboard and honestly “wow” they’re solid / heavy wood... Leggi di più
L'azienda ha risposto
I bought two Aviator armchairs from Atkin & Thyme and absolutely adore them. Eight months after purchase, a fabric defect unexpectedly appeared on one of the seat cushions. Even though several month... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- anche in
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di mobili da esterno
- Negozio di mobili per camere da letto
Informazioni su Atkin and Thyme
Scritti dall'azienda
We're Atkin and Thyme.
A dedicated team driven by a shared passion for helping you turn your house into a home.
Our British design team works tirelessly to create our hand made indoor and outdoor furniture collections that reflect our commitment to quality and creativity.
We work with a small number of suppliers who share this commitment. Together we craft great quality pieces with an emphasis on design that will earn a place in your home for years to come.
Explore our carefully curated furniture collections, where you'll find timeless designs with a touch of vintage charm and luxury.
Our UK based customer service team are here to help with any issues that may arise or questions about our products.
Unique hand-crafted design for over a decade Atkin and Thyme started its journey in 2014, and as we celebrate our tenth year, we’re just as passionate about interiors as we were when we first started out.
Over the years, we've introduced countless lines of unique hand-crafted furniture, working with artisans to make them in limited batches. Each of these pieces is a carefully crafted special piece of furniture that can’t be found anywhere else.
Recently, we've expanded our horizon, introducing a comprehensive collection of garden furniture and accessories, extending our commitment to providing distinctive pieces for your home.
We invite you to immerse yourself in our world of statement furnishings and accent pieces, curated with passion and care.
Informazioni di contatto
Dew Mead Farm, SG7 5HG, Baldock, Regno Unito
- 01462 412 100
- info@atkinandthyme.co.uk
- www.atkinandthyme.co.uk
4,3
Eccellente
501 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 78% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really excellent service and beautiful furniture
Really excellent service. When our daybed was delivered missing a leg, Peter from Atkin & Thyme was enormously helpful and organised not only a replacement but also an assembly service, to ensure the new bed was intact and ready for us to use. The daybed is also a stylish and beautiful piece and we've since bought another one to go with it
29 luglio 2026
Risposta di Atkin and Thyme
Hi Judi,
Thank you for taking the time to write a Trustpilot review. So glad you're enjoying your Atkin and Thyme pieces. We pride ourselves on our customer service so we're delighted you appreciate the service you've received from us
The Atkin & Thyme
Customer Service Team
Just what we wanted
The order was processed and delivered in a timely manner. Good packaging and our lights arrived in excellent condition. They look even better than expected in our garden. Super happy and planning to purchase more!!!
1 settembre 2026
Risposta di Atkin and Thyme
Hi Elaine,
We are so glad you're happy with the item you ordered and delighted the whole experience was easy and without issue. Thank you for taking the time to write a review.
Kind regards,
The Customer Service Team
Fabulous product great price
Beautiful furniture. Gt quality, gt price, quick delivery
1 settembre 2026
Risposta di Atkin and Thyme
Hi Michelle,
Thank you so much for taking the time to write us a Trustpilot review - we are a small company and this means a lot to us. So pleased that the whole process was smooth and without issue.
Kind regards
The Atkin and Thyme
Customer Services Team
Excellent quality product
Excellent quality product. This is my second significant purchase. I will buy again.
27 agosto 2026
Risposta di Atkin and Thyme
Hi Bob,
Thank you so much for taking the time to leave us a Trustpilot review. So glad you're happy with your purchase.
Many thanks,
The Atkin and Thyme
Customer Service Team
Quality product, excellent service
Ordered a set of side tables which unfortunately I received damaged. One short phonecall to report and to two emails to arrange collection and replacement, and within a week I received my lovely replacement tables - a high quality product and excellent service.
3 settembre 2026
Non scritta su invito
Risposta di Atkin and Thyme
Hi Pete,
Thank you so much for taking the time to leave us a Trustpilot review. We always do try to help our customers with their issues. So glad we were able to sort your problem out so quickly.
Many thanks,
The Atkin and Thyme
Customer Service Team
Bolts missing to build the oven,rang…
Bolts missing to build the oven,rang customer services only to be asked to send pictures of what did arrive?.was promised they would get back,still waiting.bought for a party.not much use as is,would not use this company again
28 agosto 2026
Risposta di Atkin and Thyme
Hi Simon,
Thank you for taking the time to leave a Trustpilot review.
We are genuinely sorry that you remain disappointed with your experience.
Throughout this matter our customer services team has communicated with you over email and on the phone to try to reach a fair resolution. We are unable to discuss the details publicly.
We remain fully committed to resolving complaints fairly and professionally and we welcome the opportunity to bring this matter to a conclusion.
Looking on our systems we can see that you called our Customer Service line on Wed 2nd Sept and by close of business on Thursday 3rd Sept you had been sent the replacement part requested, even though you'd been unable to assist us by supplying images.
If you still have issues when the replacement part is received please do get back in touch and we'll look into resolving the matter as quickly as possible for you.
All the best
The Atkin and Thyme
Customer Service Team
Perfect from beginning to end
Perfect from beginning to end
Great customer service
Choose your own delivery date and delivered within 10 days
Delivery guys were fantastic
And the ultimate beautiful sofa, lovely quality, great colour and comfortable.
I love the recycled plastics and sustainability aspect of it also.
Looks amazing in my garden!
5 agosto 2026
Risposta di Atkin and Thyme
Hi Gill,
Thank you for taking the time to write a Trustpilot review. So glad you're delighted your Atkin and Thyme outdoor furniture set.. We pride ourselves on our customer service so we're delighted you appreciate the service you've received from us and our delivery partner.
The Atkin & Thyme
Customer Service Team
Florence Double Sofa Lounge set
Florence Double Sofa Lounge set
Arrived safely and easy to install. I have to say I am over the moon especially as I had only seen it online and not in real life. Seating and cushions have a stain protection guard on them and looks very stylish sitting in my garden dome
27 agosto 2026
Risposta di Atkin and Thyme
Hi Pauly,
We're so glad you are happy with the items you ordered and delighted the whole experience was easy and without issue. Thank you for taking the time to write a review.
Kind regards,
The Customer Service Team
Good customer service
Good customer service. We had an issue with the product but Atkin and Thyme offered a full refund in good faith. Quality issues can happen, but the company's response is what mattered. I will use them again and recommend.
18 agosto 2026
Non scritta su invito
Risposta di Atkin and Thyme
Hi Charlie,
Thank you so much for your review, the team work very hard and pride themselves on going the extra mile for our customers. We're delighted to hear that you're happy with how your issue was resolved.
All the best
The Atkin and Thyme
Customer Service Team
Superior Quality Cocoon Chair
The product is wonderful and I cannot wait to relax in it either this year if we get more sun or future summers. The delivery company were great communicators, delivered on time and with care. Value for money wise, 50% sale on a superior quality product, I could not be happier.
14 agosto 2026
Risposta di Atkin and Thyme
Hi Julie,
Thank you for taking the time to write a Trustpilot review. We pride ourselves on our customer service so we're delighted you appreciate the service you've received from ourselves and our delivery partners. Here's hoping for some more sunny days for you to enjoy using your garden set.
The Atkin & Thyme
Customer Service Team
Awesome product
Great communication. Awesome product. Great quality. Will buy from them again
12 agosto 2026
Risposta di Atkin and Thyme
Hi Caroline,
Thank you for taking the time to write a Trustpilot review. So glad you're enjoying your Atkin and Thyme purchase. We've recently made some changes to how we communicate with our customers so we're delighted that this improvement is being noticed and appreciated.
The Atkin & Thyme
Customer Service Team
Excellent overall
Excellent price, quality of product and speed of delivery. Very happy.
11 agosto 2026
Risposta di Atkin and Thyme
Hi Martin,
Thank you so much for taking the time to write us a review. We hope you're enjoying your recent purchase.
Kind regards
The Atkin and Thyme
Customer Services Team
Great products at a good price
Great products at a good price. Swift delivery & good communications.
11 agosto 2026
Risposta di Atkin and Thyme
Hi Jill,
Thank you for taking the time to write a review. We're a small company so we very much appreciate the feedback. So pleased you received your item quickly. We've recently changed to a new platform which is allowing us to communicate far more effectively with our customers.
All the best
The Atkin and Thyme
Customer Service team
Excellent all round service from…
Excellent all round service from purchase to delivery , and lovely product
10 agosto 2026
Risposta di Atkin and Thyme
Hi Brian,
We are so glad you're happy with the item you ordered and the service you received from us. Thank you for taking the time to write a review.
Kind regards,
The Atkin and Thyme
Customer Service Team
Risposta di Atkin and Thyme
Hi Debbie,
Thank you so much for taking the time to write us a review - we are a small company and this means a lot to us. So glad you're happy with the service provided by our delivery partner.
Kind regards
The Atkin and Thyme
Customer Services Team
Quick delivery
Quick delivery. Great product for money. Super easy to assemble and with very thoughtful tool included, along with touch up paint, in case.!
10 agosto 2026
Risposta di Atkin and Thyme
Hi Andrew,
Thank you so much for taking the time to write us a review - we are a small company and this means a lot to us. So pleased that the whole process was smooth and without issue. Hopefully you won't need the touch up paint but it's there for you if you do.
Risposta di Atkin and Thyme
Hi Nicola,
Thank you so much for taking the time to leave us a Trustpilot review. So glad you're happy with your purchase and the delivery timeframe.
Many thanks,
The Atkin and Thyme
Customer Service Team
Great all round
10 agosto 2026
Risposta di Atkin and Thyme
Hi Richard,
Thank you so much for taking the time to leave us a Trustpilot review. So glad you're happy with your purchase.
Many thanks,
The Atkin and Thyme
Customer Service Team
Such great products and equally amazing…
Such great products and equally amazing customer service going above and beyond to assist with all queries big and small and so responsive and quick. I bought my superb bbq and outdoor furniture over two years ago and they have just provided two replacements items free of charge after I lost and damaged them. Thanks
For brilliant service.
15 agosto 2026
Non scritta su invito
Risposta di Atkin and Thyme
Hi Simon,
Thank you for taking the time to write a Trustpilot review. So glad you're still enjoying your Atkin and Thyme pieces. We pride ourselves on our customer service so we're delighted you appreciate the service you've received from us
The Atkin & Thyme
Customer Service Team
The delivery people were fantastic
The delivery people were fantastic! Helpful and friendly and communicated well. The sofa itself was easy to assemble and looks great and is very comfortable
7 agosto 2026
Risposta di Atkin and Thyme
Hi Janine,
Thank you for taking the time to write a Trustpilot review. So glad you're enjoying your Atkin and Thyme piece. We pride ourselves on our customer service so we're delighted you appreciate the service you've received from us
The Atkin & Thyme
Customer Service Team
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