ASKO Australia Recensioni 

Bought an Asko drier in Jan 22 and by April had used it twice. When I went to use it for the 3rd time the drum had stopped spinning. Rang Asko and 5 weeks later a repair man came to look at it, parts were needed and they took the drier into their work shop. 9 weeks later I finally hot the drier back, used it once and drumb ceased up again. I have now been 2 months whilst they "escalate" my complaint as I asked for a new one. Finally they agreed to send me a new drier but refused to give me a further 12 month warranty... after all I have spent most of this year waiting on them to give some customer service! Needless to say I refused and requested they refund my money in full, which they finally agreed to but first they have to collect the drier and yes 3 weeks later its still waiting for collection. I can honestly say their customer service is appalling and I will never buy an Asko anything again. Everyone please be aware 🙏 of how you will be treated should something go wrong.

Dreadful service. Do not buy asko. After 6 weeks still waiting on parts for microwave combi which failed after 6 years. Incredibly expensive to repair also.

Main oven failed in the interim. Booked service twice and nobody showed. Two hours after end of scheduled time window, on third call, told us parts had not come so he wasn't appearing.

Customer service people are rude saying there is nothing they can do. Just wait.

I asked for leave from work to wait for the delivery at home, but I received two messages from the delivery driver at the same time. The first message said it would arrive in one minute, and the second message said no one was at home and the delivery should be rescheduled. Are you kidding me? Called customer service but nothing they can do. Definitely get a refund and buy another brand.

To be fair, my dishwasher is out of warranty. I have had the Asko D5546F1 dishwasher for 6 years and in that time, I have had to replace 3 motherboards. The first under warranty, the next two I have paid for. Another mother board has failed within 6 months of being installed. I was told by the technician that board has a 6-month part warranty but would have to approach Asko myself. I approached Asko to have them replace the board under a failed parts warranty and as the dishwasher is older, they will not honour the parts warranty. Asko the product is poor as it breaks down at least once every 18 months. I have spent in excess of $1,200 in parts in labour in the last 12 months. Asko service simply do not care about the product, the warranty and certainly do not give a rats-bum about the consumer.
The final email I received is copy & paste below:
"Hello Thomas.
Thank you for your email.
I regret to inform you that the management has declined your request for a free part due to appliance being well out of warranty.
Please accept our sincerest apologies for the inconvenience, however, we are unable to assist you on this matter.
Kind Regards
Service Desk Agent

2 year old Asko dishwasher stuck on preheating mode. Just out of warranty.
Was told the unit requires a new board but I asked how an apparent premium product that cost $2000.00 can only last two years. Surely if you are paying a premium ASKO would come to the party and assist. Would not purchase another ASKO product in a rush. There is no avenue to even make a complaint to them about this.

There was also a language barrier with the call center so when the technician rocked up he had an eftpos machine in his pocket for the call out and I asked why do we need that.

Our Asko oven developed a simple fault. I suspected the thermostat as failed. Service tech diagnosed as thermostat. Had to wait 2 weeks for part. Finally had thermostat replaced, still not functioning correctly. Further testing revealed faulty control board and possibly cooling fan. Will cost up to $800 to repair. So told service tech no thankyou. After many emails and calls to Asko service department received no support or advice. Have decided to buy a new Bosch oven for $1000 and dump the Asko. Asko appliances are rubbish and service is very poor.

Junk junk junk!

ASKO Dishwasher DB12531B Stainless Steel Interior Leak

Purchased 20 months ago still under warranty, Error 54. Service technician from ASKO states there is a HOLE in base of stainless-steel interior and will report to ASKO and they would contact me. No contact received from ASKO so when I called, I was talked over and not listened to by the person answering my inquiry. It is alleged by this person to be my fault as I must have put hole in the base with sharp object.
I refute the allegation and in all my many years of using dishwashers have never come across an instance of denting or piercing interior of machines with normal domestic use. ASKO have not explained how this could be possible with the Standard of Stainless Steel ASKO manufactures dishwashers, there must be a major failure at manufacturing if the interior damages so dramatically and no repairs are possible.
My request to speak with a Senior Manager resulted in no contact what so ever and no assistance offered or given by ASKO.
I would not recommend ASKO appliances due to my experience with the product and ASKO refusal to accept customer legitimate requests.

We purchased an Asko washing machine W4086C in December 2019. Almost immediately we had problems with the machine. It started smelling like burning rubber. It also got black stripes on the glass of the door. It also ate and destroyed our clothes. A repair guy was sent out and said nothing was wrong. Two years later the machine started leaking. We were given a free extended warranty by Asko at time of purchase, so we went back to Asko. They sent out repair guys who diagnosed a split hose. They repaired the hose and noted that the frame of the machine was warped. Repair guys left and our machine continued leaking. Repair guys came again, said that they couldn't do anything, and left. So here we are now. Three months without a functional washing machine. A machine which is less than three years old, and which in fact was 2.5 years old when this repair fiasco started. Endless telephone discussions with Asko. Since then we have discovered that this so-called Asko extended warranty is in fact a warranty which Asko has farmed out to a third-party insurance company (Domestic and General). They have been as unhelpful as Asko. If you wait long enough on hold with either Asko or Domestic and General, you get to hear all about how they are so consumer focused and how customer care is their priority. The Asko hold recording even mentions the quality and durability of their products. What an absolute joke. Please do not waste your money on Asko products. You can buy a better product for a third of the price, with a better warranty even. Asko do not care about the quality of their products or the satisfaction of their customers. We purchased Asko products because we believed we were buying a top quality product. Indeed, as has become obvious to us, it is inferior rubbish, and their so-called customer care is non-existent. Despite many hours on the telephone with Asko and their warranty insurance company, all we have is a leaking washing machine which we cannot use because our laundry floods. What an utter waste of money and time.

Purchased a new washing machine $1699.00 and had ongoing water leaks after about 18 months. We had the service company out to fix it 3 times and finally told us they could do no more. Asko had them do a report on the machine which indicated it was beyond fixing. We asked ASKO for a full refund which after many phone calls (made by us) it was approved on the 28/07/22. Asko indicated the refund would be actioned within 3weeks. After more phone calls we are still waiting for the refund as of the 3/10/22. The washing machine was picked up by a company for ASKO on the 02/09/22. The service team say all the things you want to hear but nothing happens other than talk and promises. If you have a problem with an ASKO product Good Luck. DON'T BUY ASKO if you expect after sales service.

After many more phone calls we have finally received a full refund. If you are having trouble with a refund outside of the warranty period from ASKO check out Australian Consumer Law as I believe it overrides the limited warranty period given by companies.

Wesley from ASKO started shouting when my ASKO job number appeared to have no date associated to it. In the end he told me to contact a service agent direct. And gave me number. Fault is fixable, ASKO wanted to wash hands of it.

Maybe just apologise, and suggest a workaround rather than shout and carry on? Then u might deserve a single star?

I have purchased Asko washing machine in Apr 2022 . Spent $3000 thinking I am investing on best appliance( but reality is its worst than my old samsung $600 machine). Its been 4-5 months this machine is giving me problem one after another. Customer care is so rude , not ready to listen to problems and always in rush- when asked can u please listen to problem - they reply we are in rush and cannot listen to your complain. hmmm.... again keeping my patience I asked can I talk to someone else in your team , his reply - no sorry I am working from home. @Asko - Is this how customer care treats your valuable customers?

Continuing my conversation - I asked for complain number as my reference - he replied No complain number , he has sent email to his manager( coz I am asking for refund) . Fine , my next question - when Can I expect call back from your manager - I dont know and I dont want to give false promises ....call back if u dont hear from us untill next week ( so @asko , another question - dont you have any SLA by when customer should get reply?) .

Seriously this is not what I expected from such a reputed company. THE WORST after sale service?

I have been your loyal customer for so long but the kind of after sale experience/service I have faced (your operators are VERY Rude) I will NOT purchase any Asko appliance from now on wards.

Sorry Asko you have lost one more customer !!!!!!

This company needs a massive overhaul in customer service. An almost $3000 machine started smoking and leaving melted black residue behind and it’s 12 days before they can send someone to take a look. Which is a long time with two young kids! After a call back this morning to express my disappointment and see if we can get someone out sooner, the ASKO representative hung up on me! This is also after several phone calls to try and get $200 credit voucher advertised when purchased which has still not arrived. I do not recommend their appliances or customer service call centre and would give less stars than 1 if I could.

Actually zero stars, i would stay away from this company. When the product worked it was great. However their customer service team is quite possibly the worst i have experienced.

Our dishwasher broke after less than a year ( January 2022) . They were unable to service the dishwasher or obtain spare parts.

We were advised to apply for a refund. Which we did. I was advised that the old dishwasher needed to be picked up by ASKO before a refund could be returned.

It took months to get the dishwasher picked up, and now i multiple call to ASKO support team to chase up the refund seems to go nowhere .

The " Accounts person " who is dealing with this never seems to be in the office when i call and never returns a call.

It has been 6 months since this whole saga started and it still isnt resolved.

I am awaiting a refund and out of pocked $1200 for an LG dishwasher.

One star is way too much, poor product and possibly the worst service know ever
We will never ever buy asko products again

Bought an Asko steam oven. Leaves dirty water onto food from day 1..after 12 months of numerous phone calls and emails with no response from then currently with QCAT.

Technicians came out 3 times...told us nothing was wrong in spite of videos we'd taken. Such ignorance and incompetence.

Awful non-existent customer service.
Shouldn't be in business.

We bought Cook top, oven, combo microwave /oven and dishwasher.

We purchased through Good Guys, had great service from them and it all feel apart once Asko got involved!

I had to constantly follow up what is happening with my order and when it would be delivered. I was told all in stock, delivery arranged. 1/2 my delivery received and the other 1/2 no one seemed to know what was going on? Also had wrong dishwasher delivered. After several weeks got all my order. Very unsatisfactory experience with asko.

We bought an ASKO washing machine W2084C. After 4 uses the front loading door started to leak water, we contacted ASKO who had it replaced by a local service centre. After 6 washes that door started to leak ????. So I called ASKO again and was told I was number 72 in the cue to speak to a warranty person.... NUMBER 72 !!!!!. They were getting through about 4 people every 30 mins. which means it would take 47 hours for me to get to the front. !!!!. NEVER BUY AN ASKO APPLIANCE.

Asko does nothing but lie about their warranties. My dishwasher has not worked for over 6 months. I am still waiting for the new unit that they promised on 24/4/2022. 9 weeks later I still have no dishwasher. Asko does not respond to emails nor do they answer or return phone calls. DO NOT BUY ASKO!!

I would have given a minus rating if possible. Disgraceful customer service, whilst on hold waiting for hours on several occasions for my call to be answered, I continuously heard how Asko 'pride themselves on their customer service'. The service is non existent and the issue with my faulty appliance has not been rectified and I have had NO communication from Asko and NO response to several emails. DO NOT BUY ASKO PRODUCTS.