Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Leggi di più
L'azienda ha risposto
Zoe did an amazing job with response very quick efficient and moreover to the point . Very understanding and quick response was given much happy applause my queries and problem was solved
L'azienda ha risposto
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informazioni di contatto
Regus House, B908AG, Solihul, Regno Unito
- www.ashbourne-memberships.co.uk
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Abbie helped me a lot with processing…
Abbie helped me a lot with processing my direct debit, very quick and straight forward
3 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear Zac, thank you for your excellent review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very grateful for the efficient service…
Very grateful for the efficient service Sophie provided when an issue arose. Fast communication and issue resolved in efficient manner.
Thank you Sophie
3 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear Catrin, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Risposta di Ashbourne Membership Management Services
Dear Oliver, thank you for taking the time to give us such a great 5 star review! Chloe was delighted to help you. Best wishes, Ashbourne
Isobel smashed it
Isobel smashed it! Great help and super friendly
2 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear Andrew, thank you for your super review! Isobel was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Answered all questions
Easy to talk to, answered all questions 5☆☆☆☆☆
2 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear Sam, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Beverly was quick and efficient in…
Beverly was quick and efficient in helping me resolve an issue with my membership
2 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear Laurie, thank you for taking the time to give us a 5 star review! Beverley was delighted to be able to address your issue quickly and efficiently. Best wishes, Ashbourne
Membership query
Spoke with Beverley to understand a few points around my account and gym membership. Beverley was fantastic - very helpful and very prompt. Great service all round!
2 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear Raman, thank you for taking the time to give us such a fantastic review! Beverley was delighted to be able to help you. Best wishes, Ashbourne
cancellation made easy
cancellation made easy. quick message on chat and agent cancelled membership within seconds.
1 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear John, thank you for taking the time to leave us 5 stars! We really appreciate your feedback. Our team works hard to provide fast and efficient support to our members, so it’s great to hear that our efforts made a positive impact. Best wishes, Ashbourne
Wanted to cancel my membership
Wanted to cancel my membership
My emailed was answered by rianna quickly
And cancelled as requested no problems
1 settembre 2026
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Risposta di Ashbourne Membership Management Services
Dear Adrian, thank you so much for your great feedback! Rianna was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Amazing service abi was fast and…
Amazing service abi was fast and helpful.
28 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Kevin, thank you so much for taking the time to give us such an amazing review! Abi was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Big thanks to Beverley for sorting my…
Big thanks to Beverley for sorting my DD query out. Very helpful and quick to respond to my questions.
26 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Robert, thank you for your fantastic review! Beverley was happy to help with your query. Best wishes, Ashbourne
Today I noticed I had forgotten to pay…
Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog who’s just seen his lead prepared to give away my money I had earnt from the fruits of my labour! As the website loaded i waited until boom! £71 charge, now upon reading this my heart sank. A late fee! Whatever will I do I thought? Being a young apprentice fighting his financial worth in this cruel and merciless world I began to ponder, how can I afford this? I took my chances and emailed Ashbourne and asked if they may forgive my error and remove the charge. This is when I was greeted with Alisha, she informed me she could indeed remove this charge and did so gracefully. I feel like i now spend the rest of my existence knowing there is such a kind soul living among me. If I was ever blessed enough to meet herself for I shall lay out a red carpet and sing religious hymns as she walks from point A to point B. If a manager at Ashbourne reads this they should make sure Alisha is treat with the upmost respect and has a constant supply for strawberry milkshakes as I believe that is where she sources all of her kindness from.
Amen brothers
28 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Mason, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Alisha was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
I had emailed across to move my direct…
I had emailed across to move my direct debit to fit around my pay schedule and was expecting to wait a week as most places take a long while to reply, however to my delight i had a very rapid response from one of the staff charlie, who had helped me sort this out and was very kind in doing so, Thankyou Charlie !
27 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Aaron, you are very welcome and thank you for your great review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Fantastic customer service from Rianna…
Fantastic customer service from Rianna today.
27 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Ares, thank you for taking the time to give us such a fantastic review! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Super quick response
I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes.
Never had a response so quickly… usually lucky to get anything in a week.
Thank you Sophie!
25 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Samantha, thank you for your super review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Excellent customer service
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify this mistake as well as assist me with reinstating my direct debit with precision and efficiency. This is exactly what customer service and satisfaction is all about.
Thank you Ashbourne and Zoe
26 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear J, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Zoe was happy to help. Best wishes, Ashbourne
Really great gym
Really great gym. Super nice people and all the equipment you can think of. Will definitely be coming back.
26 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Jacob, thank you so much for your feedback, we will pass this on to your gym, and we hope to welcome you back in the future. Best wishes, Ashbourne
I was dealing with a staff member named…
I was dealing with a staff member named Jessica and she was very professional and quick in responding, would definitely recommend her to deal with my future membership enquiries.
25 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Mateusz, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Jessica was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Very good service from Zoe
Very good service from Zoe, quick and easily done and very clear instructions.
25 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Adam, thank you for taking the time to give a 5 star review! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very polite and helpful.
25 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Joe, thank you for your kind and thoughtful feedback. We really appreciate you taking the time to share your experience. Best wishes, Ashbourne
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