Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Leggi di più
L'azienda ha risposto
Zoe did an amazing job with response very quick efficient and moreover to the point . Very understanding and quick response was given much happy applause my queries and problem was solved
L'azienda ha risposto
Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informazioni di contatto
Regus House, B908AG, Solihul, Regno Unito
- www.ashbourne-memberships.co.uk
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Shannon has been great in responding my…
Shannon has been great in responding my queries regarding signing up for the gym.
Stay blessed.
20 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Umair, thank you for leaving us such lovely feedback. Shannon was pleased to help you and we really appreciate the 5 stars! Best wishes, Ashbourne
Rianna was really helpful and sorted my…
Rianna was really helpful and sorted my query fast with no issues. Thank you :)
20 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Robert, thank you for your fantastic review! Rianna was happy to help with your query. Best wishes, Ashbourne
Easy and quick reponsive especially…
Easy and quick reponsive especially from Abbie was able to have my account reinstated no issues.
19 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Mehad, thank you for sharing such a fantastic 5 star review! Abbie was thrilled to assist you quickly and efficiently. We really appreciate your feedback, as we all strive to provide the best support to our members. We're thrilled to hear that you’re another happy member! Best wishes, Ashbourne
Sophie was very efficient and very…
Sophie was very efficient and very polite and quick!
Many thanks for helping Sophie.
18 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Claudine, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Very prompt and friendly support…
Very prompt and friendly support provided by Tiffany when requiring an update to my membership, thank you for making the process so easy.
17 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Jan, you are very welcome and thank you for your brilliant review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
I recently had to cancel my membership
I recently had to cancel my membership. The girl I dealt with was amazing, Her name was Tiffany. Great customer care skills and really efficient.
13 agosto 2026
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Risposta di Ashbourne Membership Management Services
Thank you for taking the time to give us such an amazing 5 star review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Excellent new Gym very modern inside
Excellent new Gym very modern inside
Very friendly staff and a great atmosphere I'm so happy I'm a member.
14 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Zoe, thank you so much for your feedback, we will pass this on to your gym. We are really proud of the 5 star service that we provide to 1000’s of happy members each week 😊 Best wishes, Ashbourne
Dave and Ian installed our turn style…
Dave and Ian installed our turn style today. They have done a great job and explained everything really well.
14 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Matt, thank you so much for your kind words! We’re thrilled to hear that Dave and Ian did a great job installing your turnstiles. We’ll be sure to pass your feedback to Dave and Ian, they’ll be delighted! Thanks again for your support. Best wishes, Ashbourne
Admin Fees and Cancellation
I cancelled my membership and missed the last payment accidentally, i was then started to be charged admin fees. This got up to £90 without me spotting it. Contacted the customer service helpline and Rianna helped by confirming my membership was cancelled and waiving the additional fees that i didnt know i was being charged. hidden admin fees are rubbish but Rianna was helpful :)
14 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Jamie, thank you for taking the time to give us 4 stars! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Risposta di Ashbourne Membership Management Services
Dear Charles, thank you for taking the time to give us a 5 star review! We are delighted that you are another happy member! Best wishes, Ashbourne
Jessica was promt in correcting my…
Jessica was promt in correcting my error
Thank you
14 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Lou, thank you for your super review! Jessica was happy to help, and your review is really appreciated. Best wishes, Ashbourne
I had issues with membership renewal…
I had issues with membership renewal but thanks to Zoe she sorted out for me shortly, absolutely amazing service. Thankyou
13 agosto 2026
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Risposta di Ashbourne Membership Management Services
Hi Bahjat, Thanks for your positive feedback, we really appreciate you taking the time to leave a review and Zoe was pleased to help. Best wishes, Ashbourne.
Had a problem with my DD payment
Had a problem with my DD payment. Used the live chat and got a very quick, helpful resolution. Very good customer service.
13 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Ruth, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Isobel was very helpful and provide…
Isobel was very helpful and provide great customer service
13 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Joe, thank you for giving us 5 stars! Isobel was delighted to process your request quickly and efficiently. Best wishes, Ashbourne
Quick and helpful
Abbie was quick and extremely helpful. Thank you for help and for lessening stress at this time
12 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Alex, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Abbie was happy to help. Best wishes, Ashbourne
Great efficient service
10 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Consumer, thank you for taking the time to give us 5 stars! We all work hard to support members when they contact us, so your review is really appreciated. Best wishes, Ashbourne
Great Customer Support
The membership management live chat was very quick and Shannon was very helpful in answering all my queries.
11 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Mal, thank you so much for your wonderful feedback! Shannon was thrilled to assist you promptly and effectively through our live chat service. Best wishes, Ashbourne
Great communication
Have been a gym member for nearly 10 years but moving out of area. Contacted Ashbourne Management to cancel my membership. Isobel was very efficient in confirming the cancellation giving me clear information about time scales. All very straightforward. 😊
11 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Carole, thank you so much for your great feedback! Isobel was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Holly has great customer service
11 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Brandon, thank you for your kind words! Holly was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie From Ashbourne Management.
Abbie From Ashbourne Management was so helpful in resolving my issue with Regular and consistent communication with the Emails always getting straight to the point and in the end we got the solution that I was after, thankyou Abbie much appreciated.
11 agosto 2026
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Risposta di Ashbourne Membership Management Services
Dear Kieran, You're very welcome! Thank you for taking the time to leave us such a fantastic 5 star review. Abbie was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
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