Appliance World Recensioni 

184
TrustScore 1.5 su 5

1,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Please be aware of the delivery charges from appliance world. . I missed a delivery by 5 mins and was charge £39.99 failed delivery charge. I had paid for the delivery when I bought the appliance so... Leggi di più

Valutata 1 stelle su 5

Received a Bosh integrated dishwasher, pluged it in & set it up. After 3 electric shocks 1 of which quite powerful it was obvious there was an electrical fault. Phoned customer services only to be... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The staff are extremely helpful, within 30 minutes of placing my order (North East England near to Newcastle Upon Tyne), they were on the phone to tell me that they don't deliver any further north tha... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered a fridge freezer back in April. Despite receiving email confirmation I still haven't received my order. No one picks up the phone and all emails bounce back. Is this company even real? There... Leggi di più

Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni fornite da varie fonti esterne

Buy Kitchen Appliances from stock. Best prices on Kitchen Appliances. 25 years in the Kitchen Appliances business


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

184 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,4

Tutte le recensioni

(184)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Bosch Integrated Dishwasher

The service was excellent, courteous and prompt and the price was right.
The product is different to our last one, also a Bosch, but it's quite easy to use.
Ideally I would have liked to have fitted this as an installation when fitting the kitchen. It's slightly harder as an after fit but still not difficult.
The instructions look daunting but are just very detailed.

15 aprile 2016
Non scritta su invito
Valutata 5 stelle su 5

Ecellent from start to finish

Couldn't have gone to more trouble to help me with my purchase. Even took photos and emailed me so I could see inside the appliance! Best price and pleasant experience. Delivered right on time and delivery man was also very pleasant and helpful Wouldn't go anywhere else and would highly recommend Appliance World to everyone. Thank You.

10 aprile 2016
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

I made a complicated order, requesting three appliances to be delivered to cargo agent and then shipped overseas. Included in this was the requirement for a tax refund. Applianceworld handled the order extremely well. They were reachable by phone or email every step of the way, and walked me through the VAT refund requirements. I made a similar order with a competitor, and am still struggling with them. Without a doubt, any future orders I make will be with Applianceworld and not with their competitors.

31 marzo 2016
Non scritta su invito
Valutata 5 stelle su 5

Bosch dishwasher

Ordered online after extensive research found to be the best price ordered paid and delivered within 4 days kept me updated
Will recommend and use again in the future

10 marzo 2016
Non scritta su invito
Valutata 5 stelle su 5

excellent

excellent product range, pricing, delivery, customer responsiveness. am a returning customer since 4 years

3 marzo 2016
Non scritta su invito
Valutata 4 stelle su 5

Package arrived safe and sound

Package arrived safe and sound. They sent me an email asking I call them which I found to be a bit odd given I had left my number as prompted during the order process. Not everyone checks there emails on a daily basis - even today so I think a ccall would have been better as I was not expecting to look out for an email. That said, when I called - a five hour slot was arranged. Other than that, I cannot fault the service as package arrived within the slot undamaged and looked like it had been handled with care. Chap kindly lifted it across the threeshold with care. Product was cheapest I could find by a fair margin.

25 febbraio 2016
Non scritta su invito
Valutata 5 stelle su 5

Easy to order with spot on service

I thought I would consider Appliance World as it provided the best price for a top of the range Neff Oven.
I was emailed and contacted for a convenient time of delivery the next day and then the following day it arrived.
Every member of staff I had contact with was polite and professional.

Well Done !!!!!

18 febbraio 2016
Non scritta su invito
Valutata 5 stelle su 5

Great service.

Great price, item in stock and with quick delivery. Well known competitor couldn't price match despite it's claims. Highly recommend and would definitely use again.

17 febbraio 2016
Non scritta su invito
Valutata 5 stelle su 5

excellent customer support

I ordered a washing machine from appliance world and Bosch were out of stock so they were not able to deliver it in time for me. Instead I was offered a similar appliance on a discounted price and had a very quick delivery. I was very happy with this service. Thank you.

17 febbraio 2016
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

The service we received from Appliance World was 5*. The gentleman who delivered our dishwasher, delivered it with such care and he paid special attention not to bash or brush up against any walls whilst doing so. Just something you notice when someone is paying attention. Very nice to see! The dishwasher was well packaged and arrived very quickly from the time we ordered it. We have now installed it and it works wonderfully. Thank you so much.

11 febbraio 2016
Non scritta su invito
Valutata 5 stelle su 5

Great service and a good price.

We bought ovens and a cooker hood at a good price. We were warned that one of the items was on a long lead time but were kept informed and it was delivered the next working day after appliance world received it.
We requested part delivery beforehand and this was organised without fuss or charge.
Would recommend.

7 febbraio 2016
Non scritta su invito
Valutata 5 stelle su 5

Appliance World Service

Over the past few years we have purchased a number of Appliances from Appliance World (Swindon) and found the staff to be very well informed regarding the suitability of a particular appliance to our needs (unlike most of the major chain stores)
We recently had a problem with our two years old Fagor oven and contacted Appliance World. The failed element was
satisfactorily replaced within three days.
A great pre and after sales service

15 gennaio 2016
Non scritta su invito
Valutata 1 stelle su 5

Abysmal Customer Service

I ordered a washing machine using a £100 voucher which they advertised on their own site. The order was cancelled by them as they said their was a glitch on their system and they could not honour the price. 3 days later they are still advertising the voucher on their site. They do not bother replying to emails. I will be avoiding this company in future.

4 gennaio 2016
Non scritta su invito
Logo di Appliance World

Risposta di Appliance World

Dear Mr Watson,

Thank you for your review.

Please note that we did not cancel your order; your order was not received as the order was abandoned part way through. Your order was therefore never processed, we only became aware of your intent to order when you called the sales team. At this point, the price of the product had increased, which was a result of the price to us increasing. Any new orders will, unfortunately, have to be placed at the current price.

I notice that you mention the £100 voucher, though. The £100 voucher is still valid and you can still use this against your order if you wish to proceed. It was simply that the price had increased which was why we couldn’t honour the price you previously saw on the website.

I sincerely apologise for any inconvenience caused.

Kind regards,
Lydia Pike
Customer Service Manager

Valutata 1 stelle su 5

Terrible customer service

I ordered 2 appliances and was told that these would arrive within 10-14 days. I am expecting delivery of 1 of the items 5 weeks after ordering, with the other having to be canceled as they did not have it in stock.

I only discovered this after contacting the company myself having not heard from them since placing the order. I was told 1 appliance would be late and that i would contacted later that day to arrange a split delivery. That call never occurred.

On contacting the company for a second time i was again told i would get a call back the same day, which again did not happen.

Regarding the canceled item, i was twice assured that this would be in stock and twice let down when it did not arrive.

To add insult to injury they would not offer any compensation for their terrible customer service. Even though they had taken my money from the day i placed the order, meaning they had my money for 5 weeks before i am due to receive any goods.

Without doubt the single worst company i have ever had the misfortune of dealing with... No matter how cheap they may be, theres a reason there cheap, there awful.

19 novembre 2015
Non scritta su invito
Logo di Appliance World

Risposta di Appliance World

Dear Mr Cassell,

I'm sorry to hear that you received a poor level of service. I have tried to find your order with us to find out why it went so wrong but I haven't been able to find an order, the only Mark Cassell we have on our system never placed the order with us in the end. Do you have an order number or the name and postcode of the order so that we can look into the matter for you?

This is not the level of service we usually provide, as shown by our other reviews on Trustpilot, so I heartily apologise and I would like the opportunity to put this right.

Valutata 1 stelle su 5

STAY AWAY FROM THEM

I WAITED OVER TWO MONTHS FOR A COOKER HOOD AND I DID NOT GET EVEN ONE CALL FROM THEM TO LET ME KNOW WHERE MY ORDER IS. LUCKY I CALLED THEM TO FIND OUT THE ITEM WAS NOT IN STOCK. THEY MANAGED TO SEND IT AFTER 2 WEEK MORE OF WAITING. BAD BAD BAD BAD BAD BAD BAD !!!!!

19 novembre 2015
Non scritta su invito
Logo di Appliance World

Risposta di Appliance World

Dear Paul,

Thank you for your comments, we take all feedback very seriously and I apologise that you received a poor level of service. If you could please provide us with an order reference or postcode so that we could look into this matter further we will find out why you did not receive any communication from us.

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