Booking was easy, pick ups on time, coach (3rd party) and driver were excellent. Hotel rather dated but clean - good location and staff were the very best. Good altho limited selection of evening m... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We were on the trip to Newquay 130YN Exceptional Value with three excursions included amazing. Fabulous holiday from beginning to end. The coach driver Tony Parnham looked after all passengers of al... Leggi di più
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Had a fantastic time at the Eliot celebrating my 50th birthday. Coach driver Trevor was brilliant. The room was lovely. Food great. Entertainment a bit dated. Staff very helpful. Hotel was welcoming.... Leggi di più
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Coach driver very friendly & approachable. Hotel definitely looking tired & bathroom definitely needs maintenance. Luggage labels NEVER arrived so had to make my own..was told to collect at Skelton L... Leggi di più
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4,6
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I have just got home for my holiday…
I have just got home for my holiday with Alfa I went to Ilfracombe. Thank you for a wonderful time a special thank you to your receptionist staff Sara and Faith for the kindness and all their help. As so to Andy , Richard and Christine for taking the time to check on the lady who collapsed and for all your help
2 settembre 2026
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Risposta di Alfaholidays
Hi Gillian, thank you for taking the time to leave us a review. We are pleased that you had a wonderful holiday in Ilfracombe and received such kind and helpful service from the hotel team. We are especially glad that the staff showed such care and concern when a fellow guest became unwell. We really appreciate your kind comments and hope to welcome you on another Alfa holiday soon.
I am writing on behalf of a group of 10…
I am writing on behalf of a group of 10 people who recently stayed at the Regina Hotel in Torquay. Although we were part of an Alfa Holiday booking, we did not travel by coach and instead made our own way to Torquay by car.
Overall, we had a very enjoyable holiday. Most members of the hotel staff were pleasant, helpful and welcoming.. We also found the coach driver to be very pleasant and professional.
Unfortunately, one evening our dining experience was spoiled by the behaviour of a member of the catering management team, Harry. There appeared to have been a simple misunderstanding because we had not travelled by coach and were perhaps not fully aware of the importance of adhering strictly to the designated dinner times. We had informed the reception staff that there might be a need to change our dinner time, but unfortunately this appears to have led to some confusion.
We fully accept that there may have been rules and procedures that we were expected to follow. However, we found Harry’s manner towards us unnecessarily rude and confrontational. We believe that the matter could have been handled much more politely and professionally.
Harry repeatedly emphasised his position as the overall manager of the hotel and the importance of his responsibilities for Alfa Holidays and the Regina Hotel. We fully appreciate that his role carries significant responsibility. However, we believe that a manager, particularly when dealing with guests and resolving misunderstandings, should always communicate politely, respectfully and professionally.
In our opinion, Harry would benefit from further customer service and management training, particularly in handling misunderstandings and communicating courteously with guests.
Despite this unfortunate incident, we enjoyed our holiday overall and would be happy to book another Alfa Holiday in the future. Indeed, we may consider organising another holiday with approximately 20 of our friends.
We hope that you will take this feedback constructively and look into the matter, as we would like to continue enjoying holidays with Alfa Travel in the future.
6 settembre 2026
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Risposta di Alfaholidays
Thank you for sharing your group’s feedback. We’re pleased you enjoyed your holiday at the Regina Hotel and appreciated our staff and driver.
We are really sorry to hear about your experience during dinner. Even when misunderstandings arise, guests should always be treated with courtesy and respect.
Please contact our Customer Care team (care@alfaholidaygroup.co.uk) with your booking reference and further details so we can look into your concerns.
Thank you for bringing this to our attention and for your willingness to travel with Alfa again. We would love to welcome you and your friends back for another enjoyable holiday in the future.
Great day trips
Great day trips, nice hotel great friendly driver
2 settembre 2026
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Risposta di Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the great excursions, lovely hotel and friendly service from your coach driver. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
The driver and tours were great
The driver and tours were great. I couldn't say the same for the hotel, Room 412 at the Imperial Hotel in Ilfracome should be closed down. The wall paper is pealing off the walls, and quite spoilt our.holiday. The staff In the restaurant were OK, apart from one young man who begrudged working there. He threw things on the tables, soup splattering all over the sides of the dish on to the table.
30 agosto 2026
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Risposta di Alfaholidays
Hi Colin, thank you for taking the time to leave us a review. We are pleased that you enjoyed the driver and excursions, but we are very sorry that the condition of your room and the restaurant service affected your holiday. Peeling wallpaper and the behaviour you describe from a member of staff are not the standards we expect. We appreciate you bringing this to our attention and will pass your comments onto the hotel team for review.
Coach driver was excellent made the…
Coach driver was excellent made the journey plesent and safe
2 settembre 2026
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Risposta di Alfaholidays
Hi Carol, thank you for taking the time to leave us a review. We are pleased that your coach driver provided excellent service and helped make your journey both pleasant and safe. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Our driver Tim was excellent
Our driver Tim was excellent, very informative, friendly, came and spent time talking with everyone. The staff were excellent very helpful, nothing was too much trouble. There was a choice at meal times and a special everyday. Entertainment was very enjoyable. Enjoyed the trips. Would certainly use Alfa again.
30 agosto 2026
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Risposta di Alfaholidays
Hi June, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly and informative service from your coach driver, helpful hotel staff, good choice of meals, enjoyable entertainment and excursions. We really appreciate your continued support and look forward to welcoming you on another Alfa holiday.
Another lovely Alfa holiday in Cromer
Another lovely Alfa holiday in Cromer. Our driver Anthony
, and all the hotel staff were brilliant. The food as usual excellent. Looking forward to our next visit on December 14th. Already booked again for March and June next year.
30 agosto 2026
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Risposta di Alfaholidays
Hi Barbara, thank you for taking the time to leave us a review. We are pleased that you enjoyed another lovely Alfa holiday in Cromer, the excellent service from your coach driver and hotel staff, and the great food. We really appreciate your continued support and are delighted that you already have more holidays booked with us. We look forward to welcoming you back in December, March and June.
Great Company
Excellent value for money and well organised. The only company that provides a lot of single rooms at low cost.
2 settembre 2026
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Risposta di Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you found your holiday well organised, excellent value for money and particularly appreciated the availability of single rooms at affordable prices. We really appreciate your comments and hope to welcome you on another Alfa holiday soon.
Lovely break at Metropole
We enjoyed our self drive holiday at Alfa's metropole hotel in Torquay. As at all Alfa hotels the staff are friendly and professional, the rooms are comfortable and well furnished and a good choice of well cooked food.
2 settembre 2026
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Risposta di Alfaholidays
Hi Adrian, thank you for taking the time to leave us a review. We are pleased that you enjoyed your self-drive holiday at the Metropole Hotel, the friendly and professional staff, comfortable room and good choice of well-cooked food. We really appreciate your continued support of Alfa Hotels and hope to welcome you back again soon.
Staff excellent only bad part was…
Staff excellent only bad part was broken lift
2 settembre 2026
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Risposta di Alfaholidays
Hi Philip, thank you for taking the time to leave us a review. We are pleased that you received excellent service from the staff. We are sorry that the broken lift caused inconvenience during your stay and appreciate your feedback. We will pass your comments onto the hotel team for review.
Everything as expected
6 settembre 2026
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Risposta di Alfaholidays
Hi Philip, thank you for taking the time to leave us a review. We are pleased that everything met your expectations and hope to welcome you on another Alfa holiday soon.
A great holiday all went smoothly and a…
A great holiday all went smoothly and a great driver mark
2 settembre 2026
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Risposta di Alfaholidays
Hi David, thank you for taking the time to leave us a review. We are pleased that you had a great holiday, everything ran smoothly and you enjoyed the excellent service from your coach driver. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Friendly professional drivers beautiful…
Friendly professional drivers beautiful hotel and really nice staff. Thank you
2 settembre 2026
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Risposta di Alfaholidays
Hi Vincent, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly and professional coach drivers, beautiful hotel and welcoming staff. We really appreciate your comments and hope to welcome you on another Alfa holiday soon.
Lovely Holiday in Devon
The driver Keith was excellent. He was really informative about the places we visited. He also ensured that everyone got off the coach safely. The hotel was lovely and clean. The staff were so friendly. The meals were nice and hot, plus the meal times were perfect. Giving me enough time to have a walk afterwards , before the entertainment started. As I have never been to north Devon before, it is somewhere I would like to come again.
2 settembre 2026
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Risposta di Alfaholidays
Hi Julie, thank you for taking the time to leave us a review. We are pleased that you enjoyed the informative and considerate service from your coach driver, clean hotel, friendly staff, hot meals, convenient dining times and evening entertainment. We are glad you enjoyed discovering North Devon and would like to return. We hope to welcome you on another Alfa holiday soon.
Really nice holiday from pick up to…
Really nice holiday from pick up to return. Driver Derek was excellent so informative and put himself out to help those who needed it. Hotel was fine and meals. Use Alfa regularly and now looking to book my next one.
2 settembre 2026
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Risposta di Alfaholidays
Hi Joan, thank you for taking the time to leave us a review. We are pleased that you enjoyed a smooth holiday from pick-up to return, the informative and helpful service from your coach driver, comfortable hotel and meals. We really appreciate your continued support and look forward to welcoming you on your next Alfa holiday.
All the staff were very friendly and…
All the staff were very friendly and helpful.
maybe an extra waiter/waitress in the dining room needed.
the entertainment was great.
29 agosto 2026
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Risposta di Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the friendly and helpful staff and great entertainment. We appreciate your suggestion regarding additional restaurant staff and will pass your feedback onto the hotel team for future consideration.
Nice hotel nice food friendly staff…
Nice hotel nice food friendly staff nice drivers
7 settembre 2026
Non scritta su invito
Risposta di Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel, good food, friendly staff and welcoming coach drivers. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
8 days in Donoon
Everything went very smoothly from the time I was picked up till we arrived at the hotel the driver was very helpful and so we're the staff at the hotel had a lovely time
29 agosto 2026
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Risposta di Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that everything ran smoothly from pick-up to arrival and that you received helpful service from both your coach driver and the hotel staff. We are glad you had a lovely time and hope to welcome you on another Alfa holiday soon.
it was very good on the whole but we…
it was very good on the whole but we had a few hiccups. which Alpha couldnt help the ferry breaking down and going on as foot passengers when you are an older person i found it a bit of a struggle with luggage. the driver was very good.
30 agosto 2026
Non scritta su invito
Risposta di Alfaholidays
Hi Freda, thank you for taking the time to leave us a review. We are pleased that you enjoyed the holiday overall and received good service from your coach driver. We are sorry that the ferry breakdown caused disruption and that travelling as foot passengers with luggage was difficult, particularly for older guests. We appreciate your understanding that this was outside Alfa’s control and hope to welcome you on another holiday soon.
Fabulous driver Dave
Fabulous driver Dave, was very professional, funny, smartly dressed and nothing was too much bother. An asset to your company.Excursions were very good even if tiring as a lot of walking involved. The only complaint I have is the fact of having to put our cases out side our door at 6 am for them not to be picked up at 6-55 was ridiculous we had to be up at 5-30 to shower and put everything in the case and then sit around an hour waiting to go to breakfast. Then the cases weren’t put on the coach till 7-45. Why? If I’d know that I could’ve taking my case down myself on my way to breakfast. Our room was spotless and comfortable, there was a good choice of meals and waiters were great. Holiday was good apart from the case situation which put a minus on the experience.
29 agosto 2026
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Risposta di Alfaholidays
Hi Jan, thank you for taking the time to leave us a review. We are pleased that you enjoyed the excellent service from your coach driver, the excursions, spotless and comfortable room, good choice of meals and attentive restaurant staff. We appreciate your comments regarding the early luggage collection arrangements and understand how frustrating it was to be ready so early when the cases were not collected or loaded until much later. We will pass your feedback onto the relevant team for future consideration and are glad you enjoyed the holiday overall.
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