Booking was easy, pick ups on time, coach (3rd party) and driver were excellent. Hotel rather dated but clean - good location and staff were the very best. Good altho limited selection of evening m... Leggi di più
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We were on the trip to Newquay 130YN Exceptional Value with three excursions included amazing. Fabulous holiday from beginning to end. The coach driver Tony Parnham looked after all passengers of al... Leggi di più
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Had a fantastic time at the Eliot celebrating my 50th birthday. Coach driver Trevor was brilliant. The room was lovely. Food great. Entertainment a bit dated. Staff very helpful. Hotel was welcoming.... Leggi di più
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Coach driver very friendly & approachable. Hotel definitely looking tired & bathroom definitely needs maintenance. Luggage labels NEVER arrived so had to make my own..was told to collect at Skelton L... Leggi di più
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4,6
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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very good
THIS WAS THE 1ST TIME I'VE BEEN TO YARMOUTH, AND IT WAS A NICE PLACE TO SEE. THE HOTEL WAS OK, ONLY 3 STARS, BUT THE STAFF WAS GREAT. I HAD A BIG ROOM AS I AM A DISABLED MAN. IT WAS A VERY NICE ROOM, BUT I WAS LEFT-HANDED, SO I HAD SOME PROBLEMS, BUT I WORKED IT OUT IN THE END. FOOD WAS ALL RIGHT; COULD BE BETTER. TRIPS OUT WAS OK. ONLY WENT ON ONE, AS I COULD NOT DO ALL OF THEM. ONE BAD THING WAS COMING HOME: THE DRIVER WAS AN ASS; HE DID NOT KNOW THE WAY AND HAD HIS TOM TOM TO TELL HIM.
14 settembre 2026
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Risposta di Alfaholidays
Hi Robert, thank you for taking the time to leave us a review. We are pleased that you enjoyed your first visit to Great Yarmouth, the helpful hotel staff and the spacious room provided for your needs. We appreciate your comments regarding the room layout, food and excursions. We are sorry that the journey home was frustrating and that the driver’s route knowledge caused concern. We will pass your feedback onto the relevant team for review and are glad you enjoyed your stay overall.
Staff all round were great I was on my…
Staff all round were great I was on my own asmyfriend took ill 2dats before.theywent out if their way to ensure I was OK.
6 settembre 2026
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Risposta di Alfaholidays
Hi Marilyn, thank you for taking the time to leave us a review. We are pleased that the staff went out of their way to make sure you felt comfortable and well looked after while travelling alone after your friend became unwell. We really appreciate your kind comments and hope to welcome you on another Alfa holiday soon.
Robert the driver
Robert the driver, was very efficient. Gave clear instructions as to times and places etc., the excursions were well planned and very interesting.
I like Skelton lakes as an interchange. The only downside side was stopped at services for the breaks. Could you not find better places, lots of garden centres have cafes and better amenities. Also 15 minutes isn’t really long enough for older people to get to the toilet and get a drink.
All in all it was a very good holiday and I have already booked my next trip.
12 settembre 2026
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Risposta di Alfaholidays
Hi Norma, thank you for taking the time to leave us a review. We are pleased that you enjoyed the efficient service from your coach driver, clear communication, well-planned excursions and the Skelton Lake interchange. We appreciate your suggestion regarding alternative comfort stops and allowing more time for older guests to use the facilities and get refreshments, and will pass this onto the relevant team. We are glad you had a very good holiday and look forward to welcoming you on your next trip.
The whole experience from the food at…
The whole experience from the food at the Hotel, the Hotel and room to the Driver and staff professionalism and experience. Thank you.
9 settembre 2026
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Risposta di Alfaholidays
Hi Michael, thank you for taking the time to leave us a review. We are pleased that you enjoyed the food, hotel, comfortable room and the professional service from your coach driver and hotel staff. We really appreciate your kind comments and hope to welcome you on another Alfa holiday soon.
staff were fantastic
staff were fantastic, hotel comfortable and food was good. location for our self drive was acceptable
6 settembre 2026
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Risposta di Alfaholidays
Hi Robert, thank you for taking the time to leave us a review. We are pleased that you enjoyed the fantastic staff, comfortable hotel and good food. We appreciate your comments regarding the location for your self-drive break and hope to welcome you back again soon.
Well organised holiday to Bournemouth
Well organised holiday to Bournemouth, staying at a lovely hotel. All the staff at the Norfolk Royale were friendly and attentive. Excursions very enjoyable. All in all very good value for money.
9 settembre 2026
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Risposta di Alfaholidays
Hi Glynis, thank you for taking the time to leave us a review. We are pleased that you enjoyed the well-organised holiday, lovely hotel, friendly and attentive staff, enjoyable excursions and excellent value for money. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Great coach driver very nice hotel…
Great coach driver very nice hotel excellent trips and nice warm abd dry weather What more could you need?
5 settembre 2026
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Risposta di Alfaholidays
Hi David, thank you for taking the time to leave us a review. We are pleased that you enjoyed the service from your coach driver, the hotel, excellent excursions and even some lovely weather. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
We were self-drive so our needs are different.
We were self-drive so our needs are different to coach trips. Hotel fine (been there before). Lovely sea front. Buses to Hastings and Brighton nearby. Crossing the road to the sea front can be a problem as the nearby controlled crossing point has been out of operation for over 4 years.
6 settembre 2026
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Risposta di Alfaholidays
Hi, thank you for taking the time to leave us a review. We are pleased that you enjoyed returning to the hotel, the lovely seafront location and convenient bus links to Hastings and Brighton. We appreciate your comments regarding the difficulty crossing the road due to the nearby controlled crossing being out of use, and will pass your feedback onto the relevant team for consideration.
Coach driver very friendly &…
Coach driver very friendly & approachable. Hotel definitely looking tired & bathroom definitely needs maintenance.
Luggage labels NEVER arrived so had to make my own..was told to collect at Skelton Lake but no-one on duty. This actually made travelling stressful as had to keep eye on luggage to make sure it stayed with us.
9 settembre 2026
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Risposta di Alfaholidays
Hi Marilyn, thank you for taking the time to leave us a review. We are pleased that you found your coach driver friendly and approachable. We are sorry that the condition of the hotel and bathroom did not meet expectations, and that the missing luggage labels caused unnecessary stress during your journey. We appreciate your comments regarding the collection arrangements at Skelton Lake and will pass your feedback onto the relevant teams for review.
First time with Alfa , very happy 😊
First time with Alfa so wasn’t familiar with feeder coach but all was good, lovely clean coach with more leg room than others, the driver James was excellent, Waverley hotel was good as was the food, only complaint was an inexperienced waiter who was so slow it was painful but he did his best and was a lovely person just needed proper training, day trips were excellent but the one to Edinburgh was too late leaving for the return journey to the hotel, most people said this . The hotel is in beautiful grounds and it’s easy to go by taxi to Galashiels £10 a lovely little town, all staff were very helpful and friendly at the hotel and the entertainment was very good, an unexpected treat was a bag piper who stood outside from 07.30 - 08.00 it was wonderful, hotel served haggis as one choice for a 🏴 menu in the evening I love haggis and it was delicious, had a great holiday and have already booked another for next year with Alfa , trying a different place this time. Thank you for a wonderful holiday from myself and my friend Jenny 🏴🏴👍👍
6 settembre 2026
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Risposta di Alfaholidays
Hi Lindsey, thank you for taking the time to leave us a review. We are pleased that you enjoyed your first Alfa holiday, the comfortable coach, excellent service from your coach driver, hotel, food, excursions, friendly staff, entertainment and special Scottish touches. We appreciate your comments regarding the restaurant service and the return timing from Edinburgh and will pass your feedback onto the relevant teams. We are delighted that you have already booked another Alfa holiday for next year and look forward to welcoming you back.
We would love to thank Becky and the…
We would love to thank Becky and the staff for a wonderful and impressive stay at the Norfolk Royal Hotel in Bournemouth, we upgraded our stay to a five star holiday due to it being our 60th Wedding Anniversary we were really looked after. Thank you again.
9 settembre 2026
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Risposta di Alfaholidays
Hi Kenneth, thank you for taking the time to leave us a review. We are pleased that you had such a memorable stay at the Norfolk Royale Hotel and that the team helped make your 60th Wedding Anniversary so special. We really appreciate your kind comments and are delighted that you felt so well looked after. We hope to welcome you back again for another wonderful stay.
Overall our holiday was good
Overall our holiday was good, meals and service as always with Alfa good, service and staff efficient and friendly, hotel clean tidy entrances and stairways ,the only downfall was our room, which needs a refurb, we have always had very up to date rooms, the bathroom shower wasnt the best and I have trouble getting into a bath, unfortunately I hadn't thought to ask for a walk in shower, I will next time I book, driver and trips out were excellent thank you
12 settembre 2026
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Risposta di Alfaholidays
Hi Anita, thank you for taking the time to leave us a review. We are pleased that you enjoyed the meals, friendly and efficient staff, cleanliness, coach driver and excursions. We appreciate your comments regarding the room needing refurbishment and the bathroom facilities, particularly the difficulty using an over-bath shower. We are glad you enjoyed your holiday overall and hope to welcome you on another Alfa holiday soon.
Dispite bad weather we had a great time.
Dispite bad weather we had a great time.
9 settembre 2026
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Risposta di Alfaholidays
Hi Norma, thank you for taking the time to leave us a review. We are pleased that you had a great time despite the bad weather. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Staff-excellent
Staff-excellent
Hotel-great
Food-average
Entertainment- one act of six very good.
One act of six average
Four acts of six very poor
6 settembre 2026
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Risposta di Alfaholidays
Hi Morgan, thank you for taking the time to leave us a review. We are pleased that you enjoyed the excellent staff and hotel. We appreciate your comments regarding the food and the mixed quality of the evening entertainment, and will pass your feedback onto the team for future consideration.
Hi we had a great holiday the staff…
Hi we had a great holiday the staff were very friendly the hotel was very welcoming and helpful and our coach driver Dominic looked after everyone thank you xx66
6 settembre 2026
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Risposta di Alfaholidays
Hi Christine, thank you for taking the time to leave us a review. We are pleased that you had a great holiday and enjoyed the friendly staff, welcoming hotel and attentive service from your coach driver. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Great driver
Great driver
Comfortable travel
Great hotel with amazing staff
6 settembre 2026
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Risposta di Alfaholidays
Hi Angela, thank you for taking the time to leave us a review. We are pleased that you enjoyed the comfortable journey, excellent service from your coach driver and the hotel’s amazing staff. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
Overview of LittleTrains of Wales holiday
The coach(s)was very comfortable. Good driver. The excursions on the whole were good - would have liked a little more time in some towns. The hotel had all the amenities for a comfortable and pleasant stay, however, The Hydro, which is very old, is on dire need of an extensive decor upgrade. (I could feel the floor boards moving when walked on, and the carpet was extremely dated and certainly dusty - I had to buy allergy spray to stop coughing) Entertainment was very good mostly. Bar prices were competitive. The food for first 4 days of my visit had some variety and was very good - however the last two days were awful. Perhaps they changed chefs? Personally, I will not be returning to The Hydro unless I know a major refurbishment was done. One more thing - I get that it’s difficult to sort accommodate all the guests in such a large hotel - however dinner after 7pm is really a problem for most older people.
6 settembre 2026
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Risposta di Alfaholidays
Hi, thank you for taking the time to leave us a detailed review. We are pleased that you enjoyed the comfortable coach travel, good excursions, hotel amenities, entertainment, competitive bar prices and much of the food during your stay. We appreciate your comments regarding the condition of the Hydro, particularly the décor, carpets and flooring, as well as the later dining time and inconsistency in the meals towards the end of your visit. We will pass your feedback onto the relevant teams for future consideration.
A lovely holiday at a very nice hotel
A lovely holiday at a very nice hotel, food very good, nightly entertainment excellent, great room with sea views and every thing you need. Good excursions although a little to much hanging about. Porthcall is a lovely town but a little tired and not many Pubs to visit.
6 settembre 2026
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Risposta di Alfaholidays
Hi Chris, thank you for taking the time to leave us a review. We are pleased that you enjoyed the hotel, very good food, excellent evening entertainment, sea-view room and included excursions. We appreciate your comments regarding the amount of waiting around on some trips and your impressions of Porthcawl. We are glad you had a lovely holiday overall and hope to welcome you on another Alfa holiday soon.
Trip to see the Ironbridge and Blists Hill
The satellite hotel for our trip to Telford to visit Ironbridge and Llangollen was excellent. The restaurant was completely self-service, the food was good and the room was clean and very comfortable. The staff were friendly and helpful. I have to mention Neil our driver - nothing was too much for him. In the absence of entertainment in the hotel, he really tried to get something organised for us but unforrunately without success. He took great pride with his coach which was immaculate and also well stocked with refreshments. A great holiday!
7 settembre 2026
Non scritta su invito
Risposta di Alfaholidays
Hi Joyce, thank you for taking the time to leave us a review. We are pleased that you enjoyed the clean and comfortable hotel, good food, friendly staff and self-service restaurant. We are also glad your coach driver made such a positive impression with his helpful service, immaculate coach and efforts to arrange entertainment. We appreciate your comments and are delighted that you had a great holiday.
Cared for from start to finish.
Placing my luggage for the driver to deal with and the next time you see it it is outside your hotel bedroom. The hotel was clean, staff were efficient and friendly, and the food was varied and with a great choice on offer.
Driver was exceptional.
5 settembre 2026
Non scritta su invito
Risposta di Alfaholidays
Hi Brenda, thank you for taking the time to leave us a review. We are pleased that you enjoyed the convenient luggage service, clean hotel, friendly and efficient staff, varied food choices and exceptional service from your coach driver. We appreciate your comments and hope to welcome you on another Alfa holiday soon.
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