Airport Parking Essentials Recensioni 

Complete farce. Do not use this company. Booked with them for Manchester airport and they didn't turn up. It was early morning. The mobile phone number was switched off. No calls to ask where we were. No follow up... The company you book through is not the company that does the actual parking. airportparking essentials will disown your review quoting that they are just a booking site. They shouldn't be taking bookings for companies that don't provide the service. It will cost you dearly if you use this company. be warned.

Went from Luton. Had an easy drop off. Called on our return and got though to the car a bit quicker than we thought we would so had to wait about 15 minutes.... wasn't a problem as we were early

We booked them for Stansted and we telephoned as requested twenty minutes before arriving and they were waiting for us very polite and helpful, it was just outside the entrance to the terminal so no catching a bus. On our return we telephoned when we had collected the luggage they were waiting for us. Excellent service and we have booked them again for a future trip.

I have had to leave one star rating to procede ,I wouldn’t give any !Booked a meet and greet at Manchester 23/02/19 to 02/03/19,dropped car off ,returned and rang mobile number,no answer ,kept ringing for 2 hours,rang office ,out of hours call when office open.Kept calling mobile till it was switched off .Got a taxi home to liverpool,arrived home after 3am.Was woken up just after 5 am by a.p.e representative telling me he was sorry the night driver had fallen asleep in a customers car but not to worry has he is sacked .Was informed my car would be dropped off at my home addresss mid morning.mid morning came and went ,numerous calls later informed I would have to pick my car up myself,if the liar hadn’t kept stringing me along I could of done this at 8am instead of 12 noon ar was filthy inside and out covered in mud,usb lead had been taken from front console.Was lied to repeatedly,APE do not have any drivers at any airport so it could be anyone taking your car.will not be using them ever again,worst experience of parking in over 20 years,do not touch this firm with a barge pole.Am in the process of claiming taxi fares back but I am not holding my breath.

I used this this company to book my parking at Heathrow in November 2018.
on Sunday 11th of November i received a call to say that my keys had been stolen!
As I was working away i had to arrange for my spare keys to be taken to London!
I was subsequently contacted in December stating that my keys had been retrieved and asking for my home address so they could be posted on!
I never received my keys and have been unable to contact the agents WCP since!
I have spoken to Airpot Essentials on several occasions regarding this matter but every time i get fobbed off and told that someone will call back by 5pm
I am still trying to resolve this situation and its now Feb 2019!!!!

Flawless Service! I am their fan. I will use them on every voyage. Surely, recommend them.

Completely Excellent service. I had very smooth travel booking via Airport Parking Essentials

I actually thought I'd paid this company to steal my car!

Thursday 6th December, there was an issue with the 02 network and I was one of the people affected by this. I kept calm and headed to the meeting point as I knew you had my flight details and probably had the foresight to understand people would be affected by this issue. Alas no, I headed back to the airport and borrowed a phone from a nice Swiss gentleman who was understandably concerned with how much this call would cost him. The guy from your office told me he'd call me back on the number I'd called from. 20 minutes later I still and not received a return phone call, so I called back. He said the dates had been mixed up on the booking, apologised for the inconvenience and told me to proceed to the meeting point where my driver and car would meet me within 20 minutes.

After 45 minutes of waiting in the cold, I called back (I think the same guy answered) he told me he'd call the driver to find out what was going on and ring me back. He never called back. So I phoned again, (same guy answered, I think) told me he'd spoken to the driver and he said the traffic was bad so he'd be another 15 minutes.

25 minutes later I called back again... (same guy I think answered) told me he'd ring the driver to find out where he was and call me back. To which my reply was 'are you actually going to call me back?' 'yes, yes of course came the reply (okay bit naive of me but I believed the guy) he did not call back. After 10 minuets, I called him again he told me the driver would be with me in 10 minuets I said 'is this a real 10 minutes this time?' Yeah, I've spoken to the driver' then hung up. So okay, I'm guessing he didn't really speak the driver previously? I don't know.

Anyway, I realised 5pm was fast approaching and he'd claimed the driver he spoke to was 10 minutes away at 4:50 so between 5 I was constantly redialling and it was ringing out to a full mail box where I could not leave a message. Then 5pm came and office hours ended. I went into a complete panic, stranded at the airport believing my car had been stolen and I'd paid you to steal it.

I realised I had the mobile number of the guy who'd picked the car up from me at the drop off but that went to voicemail where I left a very teary message begging him to call me back and explain what was happening. He didn't call me back so, 20 minuets later I decided to give his number one last try before I called the police. Hurrah, he answered!

He then explained to me, because there had been confusion with the pick up date my car was blocked in the parking lot and it was going to take him a while to get it out but he'd be with me in the next 20 minutes. He then called back 10 minutes later to say he was going to be a little longer as the traffic was bad I replied that it wasn't an issue but I wanted to confirm he was actually sitting in my vehicle and telling the truth.

As it turns out, he was telling the truth and not all of your staff are liars.

He was with me within 30 minutes or so. But I had been waiting outside in the cold for 3 hours because of you colleagues’ blatant lies! I am furious, if he'd been honest and said 'I'm really sorry but due to a clerical error, it's going to take us 3 hours to get to you' I'd of felt inconvenienced but I could have stayed in the airport, and continued working. Which wouldn’t have sent me into a panic, or left me freezing cold, or completely wasted my time.

He quite clearly was not talking to any 'driver' because the car was still at the car park when I spoke to the other guy. I genuinely thought you were a scam company who'd stolen car and had given me the run around. I cried so much, the car park cleaner gave me a bloody hug.

I sent them this complaint a month ago and haven't heard anything back although they continue to send me discount codes which `I didn't opt in for.

Drop off was seamless and easy but on collecting our vehicle we had to wait 1hr 10mins from when I called from luggage collection. The guy originally said it would be 30-45mins and I had to call a further 2 more times to track down where my vehicle was. Eventually it arrived (after we were stood cold in the parking area) and the drivers side floor-mat was covered in mud. We can only assume it had been parked in a muddy area, no care is taken with the drivers. The worst bit, the car stank of cigarette smoke. It was in the air vents so we can only assume someone smoked in our car and by putting the air vents on to get rid of the smell it actually ingrained it in the ventilation system. WILL NEVER ENTRUST MY CAR TO THIS COMPANY AGAIN.

Very Pleased with the service, I even had a call on my way to the Airport as it was an early flight saved me calling. staff were friendly and polite.

Will be using them again.

APPAULING AND HORRIBLE SERVICE

I made a booking and paid online but my work trip was cancelled and this was 2 weeks before the due date of travel. Made several attempts to contact them by phone and email to no avail as they deliberately make sure you cannot reach them. Finally got through via their portal getting a response that my booking is non cancellation when nothing on my terms and contains says that. DO NOT ATTEMPT TO USE THIS COMPANY THEY ARE A FRAUD!! Amazing a claim through the small claims court against them.

Easy to deal with and efficient

Really helpful on the way to North terminal Gatwick as was running early. Short wait for them to pick up car and to drop off on our return. Really easy and so much easier to use, will use them again without hesitation.

we had 30 mins to wait for the drop off at Manchester the pick up wasn't to bad only had to wait 10 mins .

The worst: The car had come back in an awful condition full of mud on the wheels and the inside on the passenger side the seat was pushed way back and the front was full of footprints and mud was very disappointed it was so dirty, also we left a quarter of a tank of petrol and it came back completely empty so had to go and find the nearest petrol station, wont be using this company again.

Used this service over Christmas and was delighted with it. Flew from Gatwick - they were there to meet me when I arrived and I only had to wait a short time for collection on my return. I would definitely recommend them. Travelling on my own it was cheaper, quicker and safer for me to use this service and I was delighted. Couldn’t fault it.

Arrived in the UK on 1st Jan 2019 at 7.30am. I called them after I collected my luggage and my car was ready and waiting in the car park after 15min. Great service and will highly recommend.

Excellent service! We arrived right on time at the meet & greet point in Gatwick South terminal and the person collecting our car was already there. The hand over process was quick and easy. Upon our return everything was smooth and satisfactory, the car was as spotless as it was when we left and the collection process was quick and hassle free. Excellent value for money, will repeat and do recommend.

No problems whatsoever, parked up straight on to the mini bus for the airport. 5 mins. Return journey rang them up when out of the airport there to pick us up 5 mins. Picked my car up no problems with it and on the way home. Good price. No problems.

AVOID AT ALL COSTS!!!!! We used their Meet & Greet service at Stansted in December 2018 and it was a complete shambles. No-one answered the mobile numbers given, they turned up an hour late to pick up our car and then said they had no record of our booking despite us having confirmation by email. There was no apology, nothing, and by this time we were in meltdown and nearly missed our flight. It was so much more stressful than getting an airport bus transfer. I have of course complained by email several times - no response. Impossible to get through by phone. I would avoid them with a bargepole, they are rude and unprofessional.

I would like to complain about the service I have received from your company. I have called for over 1 week to amend my information. I even called the 03000 number from a car as i have not been able to look up the number whilst driving. They were not able to amend my phone number for 1 week which resulted in them not waiting for me on the carpark. Nearly missed my plane to see my dying uncle. The driver was shouting from start on me, his explanation, later on, was that he was on hands-free - he coined me into paying for parking my car, despite me waiting there for them and the company reassuring me that the driver will be there despite me being late. Took £10 as he refused to park my car if I don't pay extra. First, he wanted £2.60 and then he walked out with my iPhone away until I threatened him that I will contact Police for stealing my phone. Shouted at me that he is not my servant?! He spoke to another company driver in their language and making laughing comments at me which I didn't understand too. The woman who rang me to check if I have missed my plane wasn't better either, shouting on the phone-i left her to explain her version of the story but she wasn't interested in my side of the story. My car came back to me filthy and I could see the driver who was dropping it off to driving around the narrow lane in at least 50 miles per hour, the heating was up to 24 degrees plus I got something sticky on my console (i would rather not know what it was as I have paid for fully validating my car elsewhere). It came with a massive scratch on my lower side of the car. I was thinking to get a solicitor involved in this but, to be honest, they are covering and lying so much that at the present I have chosen to use competitive and never this company. BTW I'm forcing myself so i don't have a problem with the foreign person!