Airport Parking Essentials Recensioni 

Terrible. Blatantly used my car for the ten days and I know this as 30 miles gone and destinations entered into my in built sat nav. Arrival and departure driver took an hour to get to us. Made our travels very stressful and drivers were not at all professional. Avoid this company at all costs! I’m disappointed to say the least

Heathrow T5 still waiting for 1 hour after calling to get car with 3 children and a night flight!! Rang and rang the other they avoiding calls - disgusting! Excuse - floods, for 1hr and 20 mins so far whilst everyone else doesn’t have a problem. BA and terminal 5 should NOT allow them to operate and I will be writing to tell them just that. Do not use!!!

PLEASE AVOID AT ALL COST

I am shocked and disgusted with the service that I received for our meet and great parking! As per the email we called half an hour before arriving at stansted and spoke to a man (James?) He said to call again when we were 5 minutes away as we were running a little early. We then called again when we were 5 minutes away and got told to enter the orange short stay car park and pull up by row G by the bollards. We did this and waited and waited and waited. I called again after 20 minutes of waiting and was told them man had been dropped up. But we said no one was there. We also were travelling with a baby and toddler so it was very difficult hanging around in a car park. This guy said he’d make a call then call us back. He didn’t 10 minutes later we called again and said this was unacceptable and where was the person meeting us. The guy then hung up on us! We tried calling back for 10 minutes and he kept rejecting our calls on purpose. It was so stressful! The kids were cold fed up as we had been standing outside with all our luggage now for 40 minutes and I tired all the numbers on the email and the man at the end of the mobile kept hanging up on us. We didn’t know what to do my husband then got back into the car to look about moving it to another car park as we had presumed we had been scammed. You had our money, sent no one to get our car and had no one to speak too. It was awful. We have only ever used the stansted official meet and greet and have always had an amazing experience. This was ridiculous. We paid £95 for this awful experience. So my husband paid the parking ticket and went to find another car park then a man turned up to collect the car! He then also tried to call the main contact and just got hung up on too. I managed to get my husband to come back and hand over the car as we were running out of time. This whole stressful experience with a toddler and a 10 month old lasted one hour! How on earth is this stress free meet and great! I expect an explanation and a refund. It was a horrible unprofessional service and this man need sacking!

I’ve tried emailing over 10 days ago no reply. I’ve also filled out the online form about this issue and have had no response. Lastly I’ve tried calling and no answer and mailbox full???

I finally managed to get hold of someone who said they would look into my complaint. That was two months ago. It had just been ignored.

Please avoid at all cost

I'm going on holiday with my mum and she booked parking at Stansted airport using this sham of a company.
Luckily I am fairly tech-savvy and an avid reviewer so I researched the company straight away and saw these horrifying reviews.
I called to request a refund - how can they expect us to go through with the booking when there are horrendous reviews of cars coming back broken, people missing flights?
It took 5 calls before someone answered. From what I could make out from his illegible mumbling, was that it was a non-refundable booking and they are 'just the booking agents'. I also wrote to their Facebook page with no response.
Luckily the bank have reimbursed the money, and have been made aware of this company - hopefully they get shut down! Very happy to proceed with booking direct with the airport - reputable, and at a cost of only £5 extra.

DON'T EVER USE THIS COMPANY!!!! NOT EVEN WORTH ONE STAR

They left us stranded on the motorway after their careless staff had kicked the accelerator pedal off at the plastic hinge and broke it, then left us with the car keys without a check or handover. When we tried to call them 5 mins later they didn't even ask if we were okay or if they could help us at all. As soon as I said we are in trouble on the motorway the lady on the phone just started shouting over me saying they are not liable but she didn't even listen to what the problem was. SO appalled by them, I couldn't even call it a service as it was more like a trauma! So glad we didn't have children in the car stranded on the motorway with us!!

DON'T EVER USE THIS COMPANY!!!!

Not even worth that one star. I wrote a review already on this cowboy company but I still can't believe how they used my car all week while we were away. They literally drained the tank and covered the car in mud from getting in an out. We had to stand in the cold for over 2 hours when we arrived in the UK waiting for them to arrive. Every time I rang they were just driving into the airport... absolute bull... they had been smoking in my car and I found a lighter and a cigarette down the side of the seat.
DO NOT use these. Avoid at all costs. Bunch of cowboys that don't give a hoot.

i used this company to park my brand new car at Gatwick airport last month and when i returned from holiday a young lad who was returning my car, told me my car was the fastest he had driven....my car also had damage to the wheel and a chunk of tyre missing along with over a quarter of tank of fuel missing. my car was 4 days old !!
when i wrote in and complained they told me to read the terms and conditions and that they wernt liable. they offered me a discount if i used them again as compensation.
Beware of this company they dont look after your car.

This is an amazing service and l like it.

AVOID AT ALL COSTS!!
I left my car with 85 miles left in the tank and got back to only 15 - when calling the 'office' a VERY rude man tried to tell me that the miles decrease depending on the type of driving that is being done and that their 'compound' is a 35mile round trip from Stansted - so what happened to the other 35 miles?!! He was VERY rude and put the phone down on ME!!!
Complete cowboys. Rude. Dishonest.

If you want to arrive at the airport and know with confidence your car is going to be collected under no circumstances use this company. The phone numbers advising of my arrival did not exist.

they are part of fly park plus so avoid them as well

Post this to all your friends, do not let more people be caught by these cowboys.

Avoid Avoid avoid. Got my car back went to pay the ticked and switch the car off. It wouldn’t start again. The battery was completely drained. Called the guy who brought the car no answer, called the office to require someone to bring jump leads and they completely ignored me. Left the car with 304 miles on the clock and got it back at 322.9 . Absolutely disgusting. Avoid at any cost

Cowboys. Waited an hour for the guy to collect the car after phoning and an hour once we landed on the return journey. Bad communication. Bad service. Avoid!

I've used this company a few times now under their different guises and I'm quite fed up with them. Their meet and greet is stressful mainly because the people on the phone have zero customer service skills and they lack manners. Each time, we have had to wait on our arrival, they don't check your flight details and make their way to pick you up and they always leave your car dirty with soiled carpets. It was not rainy when we left or when we arrived so you can't help but wonder what is going on. They could at least use the paper mats that car valets use but overall they show an arrogance towards customer which is unacceptable.

Stay away from this company. You return home to find your car parked on the streets accumulating charges. Some people haven’t even been able to find their vehicles! Fraudulent company and I hope people read these reviews before parting with any cash!

Fraud company - an actual one - the police are aware of what they do. Luckily for me it didn't cost me any money as I reversed charged the payment through my bank :)

They charge people to leave their car and then don't even move it or give you the keys back. This racked up £340 worth of charges. Luckily, the car park let me off with aid of the police ands then I reversed charged the money anyway, thanks to the bank.

Just reported to trading standards and watchdog - enjoy!!

PS - I have sent your review link to 100 people to write a lovely review for you!

DO NOT USE!! Absolute Disgrace and nightmare company.

Airport Parking Essentials took our money, left our car in a multi-storey carpark for a week, accruing a £340 parking fee and dropped our keys off in to a police station. They don't answer their phones and knowingly did this to us.

After speaking to Manchester Airport Security, we were informed that the company declared bankruptcy and handed all their customer car keys into the police station without informing anyone. Apparently we were the lucky ones and some unfortunate customers have no idea where their cars are, as the Airport Parking Essentials dumped the vehicles on random streets or carparks, with nobody having any knowledge of their whereabouts.

By acting as a 'booking agent' it negates any responsibility they have in ensuring safe parking and return of any vehicle and the only reason this isn't car theft is because car keys are handed over consensually.

I arrived back from my business trip and checked over my car and all seemed OK, i left Heathrow airport and once i hit the M25 the drivers wing mirror fell off, i pulled over and checked the mirror and it was covered in fingerprints where they had tried to push the mirror back on, i contracted them by Mobile straight away and they said to send emails in the morning of the damage, i did this but never had a response, i have tried calling the mobile No again but with no one answering, i have threatened them with Legal action but still not a single response, please do not become a victim of this company.

This is a bogus company designed to rip you off. Do not use them! They took my money did not fulfill the service I had to arrange alternative parking last minute at huge extra expense and these cowboys had the cheek to send me an email requesting I review my experience. I wish I had looed them up on trustpilot first 66% negative customers experiences!!!
Never again!

When we received the car back at London Stansted, the car had been driven 38 miles more than when we left it. Also the outside of the car was filthy and the door mats were muddy. The driver admitted that the car was parked in a field. Do not use this company!

Cannot believe it 6pm the night before, a txt not even a call, meet and greet is cancelled for the morning. Telephone number is off, so angry the night before the holiday I am running around trying to get a lift sorted.