Action Fraud Recensioni 

I’ve just been scammed. I paid cash for a spoofed, fake Samsung tablet from a fraudster after we met outside the entrance of a Tesco store. I realized I’d been scammed just two minutes after he left and called the police immediately.

If they wanted to act, they could have checked the CCTV, the fraudster could easily be identified and caught. He must have been nearby, as he arrived only two minutes after I told him I had arrived.

This must be part of a bigger scam operation. The tablet isn’t just fake, the tablet is designed to steal personal credentials and send it to some server run by hackers.

But instead of taking any immediate action, the police simply told me to report the scam through a link. I received an automated email afterwards, and that was the end of it.

It’s a shame that my huge amount of tax money goes toward a system that does nothing in situations like this.

I reported scam and as much evidence I could in the space given on platform to action fraud.
I received same outcome/letters for each scam I reported. Despite I lost £10k or £100k.

¬`Experts at the NFIB examine the information you provide. Where possible, the information is also matched against other available data in order to enrich and corroborate the details of the fraud. The NFIB assess whether there are viable lines of enquiry that would enable a law enforcement body, such as the police service, to investigate. On this occasion, based on the information currently available, it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue`.

It prevaled scam.

I contacted Action fraud directly and I asked to update me on my cases that i reported. I was informed that i reported wrongly. The agent offerd to help, correct my evedince provided during the time the call cut off, I tried to call back but no success to speak to anyone. I received no request for evidence or extra information and no update for months, except auto respond/letter that my each case was closed.

The trust in authorities has fade and scammers/fraud are blooming.

What a waste of time?

I found Cayman Islands Bureau of Financial Investigation Royal Cayman Islands Police Service is more active, swift to respond and support towards fraud.

Useless couldn’t log in so I emailed and asked for support. Having had no joy I then rang them where I was advised the old phone number had been removed and new one added but 2 weeks later it’s still showing the old number. I tried the contact us section and in the end sent them an email to which I received the snotty reply they were waiting on me confirming my details. Up to this point I’d had zero communication so I emailed back with the details and still had no joy. Wouldn’t waste my time reporting anything to these as they don’t care

Waste of my time even contacting them! Clearly had their mind already made up! They dont like the hassle of trying to help victims of fraud! I

Complete was of time and effort, VAT fraud totally ignored, clear line of banking fraud shown but no further details requested from action fraud, apparently there is no line of enquiry (based on limited information they requested), with time delay totally not fit for purpose and fraudsters can rest assured no action will be taken.

Action Fraud-useless.
I wasted my time trying to report a bunch of scamming scumbags called XR Academy. Action fraud said they couldn’t investigate as they are not in the UK. Where the hell do action fraud think most scams are originating from.

Action Fraud are a complete waste of time and tax payers valuable money.

They should just be shut down as they don’t appear to be of any use whatsoever

We served on a platter a theft case as we investigated ourselves when someone stole an item from us. We provided the name and multiple addresses of the criminal and their online profile. Moreover we logically explained how the theft was carried out.

For a whole month there was no update to our case when on the last day, right before the bank holiday (how convenient), a templated email came past 6pm to say that there is no viable lines of enquiry ...

We pay taxes for an unreliable and broken police system! What a shame really.

These people are fraudsters themselves!

I recieved a letter with National Fraud Intelligence Bureau logo on heading but it was actually from actionfraud. This is dishonest to use the NFID header when the letter is not from them.

Secondly the letter was about a fraud report I made. Nope, I have not made any report to actionfraud or NFID of any kind.

Looks like a phishing scam, avoid.

Action fraud deleted my report when obviously shouldn’t had done they didn’t send it over for investigation when obviously they should had there a complete waste of time They need disbanding and back to old fashioned Police reporting at your local police . Millions spen for nothing

Don't waste time reporting a problem to them they take ages to get back to you they don't even ask if you do have evidence of what happened. Just do yourself a favour and figure out how you will solve the problem by yourself

This is a complete waste of time! I had the defrauders communicating with me and I strung them along hoping that someone would get in touch and be able to apprehend the felons. 28 days to consider whether it's worth it? Criminals must be laughing at us law-abiding, tax paying folk who fund this joke. I used these guys 10 years ago for another issue and nothing has changed NOTHING!

Was so scared to report as just buried my head in the sand, being older and embarrassed that I have been a victim of a bank scam I just wanted to run away and hide in shame but the lovely lady at action fraud (Nicola I think she was called) was so understanding and empathic and gave me some great advice, she made me feel like i should have phoned sooner and had nothing to be a shamed about!! Jsut wanted to say thank you to her for putting my mind to rest.

It takes forever to set up the account. Its terrible and complete waste of time. I'm getting calls and mobile text plus emails claiming to be a debt advisory charity. I'm looking at my phone in the morning and discovering text and voice mail happening during the night. Its been going on the months. The only advise they gave me was contact them and check my credit report, (I have nothing on my report), that as good as it gets.

What a waste of time!
Took me an eternity to set up an account. Apparently my sky email address isn’t good enough!
Took me an hour just to set up an account so I could report unauthorised use of my CC where goods had been purchased from Amazon UK.
Amazon would know where the goods were delivered etc so enquiries could be made etc.
I report the fraud and received a reply from Inaction Fraud saying “on this occasion the matter you reported to us cannot be classified as a police recorded crime”.
So someone using another persons CC without authority is not a crime? Absolute joke and a way the government and Police get away with doing nothing!
No wonder the cost of living is going through the roof and the public pay for this rubbish service.
Don’t bother reporting to Inaction Fraud because all you’ll get is a crime number. 🙄

I took me a while to find this service. I reported my case - a debt collection company who collected a debt for me and has kept my money - and after some time I received a reference number. After a considerable amount of time I was told they wouldn't be taking the matter further, despite many others out there who are also victims of these criminals. I used to be a big supporter of the police but it seems their priorities are wrong these days and don't include catching actual criminals.

Action Fraud is spectacularly useless. I tried to report a scam website, selling fake dehumidifiers. The singularly stupid Scottish woman at the other end simply denied that this was fraud.

Website is useless simply doesn't work. The phone operatives are also useless.

It's an extremely disappointing service I thankfully have never had cause to engage with before. It was impossible to sign up for an account online because any email I tried was not an email address they'd accept. After submitting a report as a guest I got an automated email reply saying no crime had been committed. Apparently it's ok to for someone to use a stolen card in local businesses.

All I really wanted was assurance of action. There's specific transactions occurring in a 30 minute window, and these local businesses have great CCTV coverage. This is all in a small village of 3000 residents. Even if they can't catch this responsible today then it might be useful in the future.

Sadly the whole thing has gone into administrative limbo where the police won't do anything till Action Fraud say so and Action Fraud claim the bank needs to instruct them.
All I have are fraudulent transactions I am awaiting on formal confirmation of being reimbursed for, and knowing there's some low hanging fruit CCTV evidence waiting.

In summary my experience of Action Fraud has just found me dealing with another bloated government agency that needs total overall.

I was defrauded out of my home by an unregulated business lender, as a result of a secured loan.
They presented false accounts to the judiciary, numerous times and misappropriated funds, given to them to settle the debt. They then created a fraudulent and massively inflated debt figure.
As a result my family was evicted.
Before we were evicted, I had made two reports to Action Fraud and made a third after the eviction. I borrowed money from a friend and appointed a reputable London firm of forensic accountants who produced a report, showing that the loan company’s figures were fraudulent. The loan company had ignored two separate court orders, asking them for fully stated figures. Judges are not accountants and not qualified for this sort of analysis. They couldn’t understand the figures in front of them. I had no money and had to represent myself. This was traumatic and I would never advise anyone to do this, especially not if you’re non-white, non-male or from a working class background. I am all three. I was very ignorant about this. I kept explaining that they could not prove the debt figure and had four years of payment evidence missing. The judges did not give a damn. I think victims of The Post Office Scandal had similar experiences.
I tried the Serious Fraud Office. They were appalled and told me that four years of missing payment evidence on the part of the loan company, was a likely indicator of serious fraud. They told me to report it to Action Fraud. Imagine how I felt when they said it was a ‘civil matter’, and that I should get a lawyer and that it wasn’t in their remit?
How can fraud, provable fraud, with its evidence burden, not be in their remit? How can this matter only be only for the overloaded judiciary, who don’t even have the basic facility to understand accounts, let alone fraud? This is why I borrowed money for the report, so that I could submit it to the police and get justice this way. This was cheaper, as I didn’t have a chance of raising enough money for a law firm. I was on benefits at this point and Legal Aid refused to help, stating that they ‘don’t do fraud cases’.

Action Fraud showed absolutely zero interest in the report, which clearly shows the false accounting.

Action Fraud’s, phone operatives all seem to have very basic training and I had differing answers from three different individuals. They all had to check with supervisors, who all said ‘it’s civil’.

*Essentially, it seems that Action Fraud are helping to decriminalise financial fraud.

Reading this thread and seeing all this injustice is shocking! I’d say to Action Fraud, please don’t bother replying to this with your pathetic, identikit, AI, generated responses. They just add insult to injury and make it clear that it’s a failing organisation, attempting to cover its tracks.
White collar criminals are safe and comfortable in the knowledge that the police do not care to investigate this sort of high level crime. They only want the low hanging fruit of easy to catch, basic common fraudsters. In the meantime, many of us are losing everything, whilst the FCA, FOS, SRA and Action Fraud do the work of shutting down anything too complicated.
The UK is now a playground for criminals of all levels. Welcome to Hell!

Absolute dimwits manning the lines. Trying to report serious HMRC fraud. Line disconnected. Why are the police referring people to this nonsense? It's not a service, it's an infuriating waste of time. And it's been like this for the past 15 years, since I spoke to the last dimwit manning the lines.