We had a really good feeling straight away from Kia Crewe. Josh was not in the least pushy but was patient and informative and appreciated we had never considered Kia before. He also knew we were look... Leggi di più
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⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Start to Finish We picked up our car yesterday and the service from Dan Jackson was absolutely exceptional from the moment we arrived to the moment we drove... Leggi di più
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I wanted to leave feedback back as I was so impressed with Annie's professionalism while dealing with a testing customer on an early Sat morning, she stayed calm, polite and very professional. What a... Leggi di più
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Really pleased a battery test was sorted at the same time as 2 new tyres fitted, when I asked on the day. I was a little disappointed the alloys were left dirty after the tyre change. When I had a... Leggi di più
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Dettagli dell'azienda
- Concessionario Kia
- Rivenditore di auto
- Servizio di leasing di auto
- Rivenditore di veicoli a motore
- Rivenditore di auto usate
Scritti dall'azienda
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Informazioni di contatto
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Regno Unito
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Eccellente
3855 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Car Annual Service
The whole team provides a well coordinated service from car collection, servicing standards, video and written feedback on the servicing and car return in a very friendly and helpful manner.
23 marzo 2026
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We would like to thank Chloe for her…
We would like to thank Chloe for her help and making the purchasing process so easy.
23 marzo 2026
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Another great experience at Warrington
Another great experience at Warrington, Sean is extremely friendly and I have been going to him for years with all my car purchases, he makes you feel like a valued customer and polite even though I was indecisive. I had a specific budget I wanted to keep to and went back and forth between 2 different cars but Sean was patient and provided all the information I needed to help me decide.
Highly recommend - 5* Service!
19 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your wonderful feedback, Stacey. We are delighted to hear about your great experience with Sean and appreciate your trust in our service over the years. Your kind words about our support and the quality of care you received mean a lot to us, and we look forward to assisting you with your future. Enjoy your new car.
Made the whole process really easy
Made the whole process really easy, my motability point of contact Dan Jackson, gave regular updates as to my order and arrival date.
Really friendly & professional. On collection, everything we needed to know was explained fully
23 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your fantastic review. We are delighted to hear that Dan provided you with reliable updates and that the collection process was explained fully, showcasing our commitment to quality service and support. Your kind words mean a lot to us, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Warrington.We hope you have a great day!
Annie was amazing
I wanted to leave feedback back as I was so impressed with Annie's professionalism while dealing with a testing customer on an early Sat morning, she stayed calm, polite and very professional. What a credit to Kia, as soon as she come off the phone I had a smile and was booked in. We Ll need more staff like this.
21 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your wonderful feedback, Leighton. We're delighted to hear that Annie's professionalism and calm support made such a positive impression on you .Its experiences like yours that really keep us motivated We truly appreciate your kind words and look forward to providing you with the same reliable service in the future. Take care and have a great day.
Absolutely shocking service!
Absolutely shocking service and can't believe how rude and passive aggressive the female service agent was on the phone.
Booked my car in online for a service and MOT on 11th March for the work to be done on the 30th March. My MOT is due on the 9th April so thought I'd be sorted in reasonable time. Got a text confirmation straight away saying "Thank you for booking with Acorn St Helens on 30/03/2026 at 08:30am."
Got a text message this morning 21/03/2026 saying my booking has been cancelled!
Rang straight away to be met by the rudest service agent I've ever encountered. I asked why it had been cancelled and she said there were no MOT slots available that day. I told her I had a confirmation text over a week ago (it was actually 10 days previous) but she said that was a request that I had enquired about and that it wasn't a booking. Totally different to the confirmation text I received that said "Thank you for your BOOKING". I then asked why it had took over a week to inform me of this and she said she was only just got round to sorting the online bookings out and when you book online it doesn't automatically update their booking system. This to me doesn't sound like a viable way of doing service bookings if you tell a customer its confirmed and 10 days later there are no available slots and cancel with a text, couldn't even be bothered to ring me and try arrange an alternative date.
So, I asked when can I have the MOT done and she said next available date is 14th April, 5 days after my MOT runs out! Fantastic!!!!
At no stage did she offer an apology and the passive aggressive way she spoke to me was totally unacceptable. I can see from previous reviews I'm not the first to be treated like this.
She did say the service could still be done but there's no way I will be using Kia St Helens whilst the management think this kind of treatment of customers is acceptable. Last year the service cost me £406 and this year would have been £270 with MOT, so it's not like we're spending an inconsiderable amount with them.
I now have to arrange service and MOT elsewhere, but rather that than give Acorn St Helens another penny.
21 marzo 2026
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Risposta di Acorn Motor Group
Dear Keith, I sincerely apologise for your experience with our service team. Thank you for taking the time to leave your review and for explaining what happened. From your comments, it’s clear there was a breakdown in communication and this has understandably caused inconvenience.This isn’t the experience we aim to provide for our customers. We are always concerned when an experience does not meet our high customer standards, and it’s disappointing to read how this was handled. Our Customer Care Team will ask the Aftersales Manager at site to review this as a priority and contact you directly to discuss what has happened and work towards a resolution with you. Thank you again for bringing this to our attention. Your feedback is invaluable, I hope you might consider giving us another chance in the future.
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Start to…
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Start to Finish
We picked up our car yesterday and the service from Dan Jackson was absolutely exceptional from the moment we arrived to the moment we drove away. Nothing was too much trouble. I pointed out a couple of tiny marks on the car and without hesitation he came straight out with his TikTok buffer and removed every single one on the spot.
It’s rare to meet someone who genuinely cares about the details and takes pride in making sure everything is perfect, but Dan absolutely does. Great service, great guy, and a brilliant experience all round.
Highly recommended.
19 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your fantastic review, Michelle. We are delighted to hear that Dan provided you with such exceptional service and took the time to ensure every detail was perfect. Your praise for our team's honesty and reliability truly means the world to us, Reviews like this give us motivation and help us ensure we provide high quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to welcome you back for more quality support in the future. Take care and enjoy your new car. Happy driving . Have a fantastic day.
We had a really good feeling straight…
We had a really good feeling straight away from Kia Crewe. Josh was not in the least pushy but was patient and informative and appreciated we had never considered Kia before. He also knew we were looking at other manufacturers. We returned a week or so later and took a test drive, cancelled our next day Volvo test drive as a result and bought the Sportage . Whole experience was above and beyond our expectations.
19 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your fantastic review, Geoffrey. We are delighted to hear that your experience at Kia Crewe exceeded your expectations and that Josh provided you with the trustworthy support you needed. Reviews like this give us motivation and help us ensure we provide high quality care. . We truly appreciate your trust in us and hope you enjoy your new Sportage for many miles to come. If you have any further questions, please don't hesitate to reach out. We look forward to serving you in the future. Take care and have a wonderful day.
Very good service from Kia
Knowledgable regarding car. Simple and clear explanations regarding car features. Test drive very useful. Smooth part exchange process. Really pleased.
19 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your fantastic review, Shirley. We're delighted to hear that you found our team knowledgeable and appreciated the clear explanations and useful test drive. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Crewe. Your satisfaction with the smooth part exchange process truly reflects our commitment to honesty and reliable service. Please don't hesitate to reach out if there's anything additional we can do for you. We can't wait to support you again in the future. Take care and enjoy your new car. Happy driving 🚗 Have a wonderful day.
Very helpful and friendly staff
Very helpful and friendly staff , Josh was great
8 marzo 2026
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Risposta di Acorn Motor Group
Thank you, Gary, for your wonderful feedback. We're thrilled to hear that you found our staff helpful and friendly, especially Josh. Our team is dedicated to providing excellent customer service in a pressure-free environment. We believe that a smooth and transparent car-buying experience is essential, and your satisfaction is our priority. If you need any assistance in the future, please know we are here to support you throughout your ownership journey. We appreciate your trust in us as a reliable dealership.
Great experience at the show room
Great experience at the show room , Andy the salesman was very knowledgeable and helpful all in all a very painless experience
14 marzo 2026
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Risposta di Acorn Motor Group
Thank you for your wonderful review. We are thrilled to hear that you had a great experience in our showroom and that Andy provided you with knowledgeable and helpful service. Our team are dedicated to creating a pressure-free environment and ensuring a smooth car-buying experience. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to supporting you throughout your ownership journey. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Risposta di Acorn Motor Group
Dear Bob & Wendy, thank you for your fantastic review. We are delighted to hear that our friendly staff provided you with a pressure-free sales environment and a smooth car-buying experience. Your satisfaction is our top priority, and we are committed to offering reliable aftercare and support throughout your ownership journey. We truly appreciate your trust in us as a trustworthy dealership and look forward to assisting you again in the future. Take care and have a wonderful day.
Another great visit at Kia Warrington
Another great visit at Kia Warrington, Hana in service is extremely friendly and makes you feel like a valued customer, from her great service ive been returning and just bought my 2nd car from here, Neil was absolutly fabulous made it an easy and fun experience. Pete as always was great.
The Service you recieve here is 5* even with all the distruption, cant wait to see the new show room.
17 marzo 2026
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Risposta di Acorn Motor Group
Hi Katie, thank you for your wonderful review. We are thrilled to hear that Hana, Neil, and Pete provided you with such excellent service during your visits. Our friendly staff are dedicated to creating a pressure-free and enjoyable car-buying experience. We truly appreciate your trust in us and are committed to supporting you throughout your ownership journey. We can't wait for you to see the new showroom as well. Your satisfaction means the world to us, and we look forward to welcoming you back soon.
Customer service at this garage is…
Customer service at this garage is outstanding.
I had an issue with my car and they
went above and beyond to help me get it sorted.
Greg sorted me a car to use whilst mine was off the road. Thank you to Adam also in service for looking after me.
Kia Burntwood customer service is exceptional. I wont go anywhere else.
11/10
8 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your kind words, Karen. We are thrilled to hear that our team, especially Greg and Adam, provided you with the outstanding customer service we strive for. Our knowledgeable and friendly staff are always here to ensure a smooth and stress-free experience for our valued customers. Your satisfaction is our top priority, and we are committed to supporting you. We look forward to welcoming you back to Kia Burntwood in the future. Thank you for choosing us!
Great service
Friendly staff. Gave me the feeling and the evidence that they could be trusted. I felt like I was getting a reasonable deal. Smooth stress free experience.
13 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your kind words. We're thrilled to hear that you felt our staff was friendly and trustworthy. Providing a pressure-free sales environment is important to us, and we're glad you had a smooth experience. Your satisfaction is our priority, and we are committed to supporting you throughout your ownership journey. If you need anything in the future, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again.
Very poor customer service.Avoid
Very poor customer service.Other half booked day off to take my kia in for its first service. He gave then his mobile and asked them to contact him not me as I was at work . After 3and half hours of waiting he drove home having paid for the service . I saw that I had a video of the service in which I was helpfully told there was a screw in my tyre and it could easily be repaired today.Sadly no one bothered telling my partner just rang to say the car was ready for collection. When I asked why this happened I was told the lady had called and left a message .no.missed calls on either phone and no messages . Just a mistake which was made worse by a pior resolution.Her offer of an apology was not to increase the repair price if we came back on a different day. No compensation for the wasted fuel driving 30 mins to the site. .I certainly won't be using again and kwik fit have already repaired the tyre just 40 minutes after paying acorn £245!! . Avoid this place and go to someone who is interested in customers not just sales . Seems to happen often here in the aftersales and people are told its a one off and to call back and discuss . Wish I had read trustpilot before booking in .
16 marzo 2026
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Risposta di Acorn Motor Group
Hi Joanne, Thank you for taking the time to leave your review and for explaining what happened. From your comments, it’s clear there was a breakdown in communication regarding the tyre repair, and this has understandably caused inconvenience, including an additional journey and time lost. This isn’t the experience we aim to provide for our customers. We are always concerned when an experience does not meet our high customer standards, and it’s disappointing to read how this was handled when you raised it. Our Customer Care Team have asked the Aftersales Manager at the site to review this as a priority and contact you directly to discuss what has happened which i believe he has been in contact with you, so we can work towards a resolution. Thank you again for bringing this to our attention.
Risposta di Acorn Motor Group
Thank you for your wonderful feedback, Steve. We are delighted to hear that you found our service helpful and that Dan made a positive impact on your experience. Our friendly staff are dedicated to providing excellent customer service in a pressure-free environment. We pride ourselves on our strong commitment to aftercare and ensuring a smooth and transparent car-buying experience. Your trust means a lot to us, and we are here to support you throughout your ownership journey. If you need anything else, please feel free to reach out. Your satisfaction is our top priority.
Absolutely over the moon with my Kia…
Absolutely over the moon with my Kia Sportage. I was looked after by Katie who couldn’t do enough for me. The whole experience from my first enquiry to driving off the forecourt was faultless. I would highly recommend this dealership
12 marzo 2026
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Risposta di Acorn Motor Group
Thank you so much for your fantastic review, Francesca. We are delighted to hear that you are over the moon with your Kia Sportage and that Katie provided you with such excellent customer service. Our knowledgeable and friendly staff are dedicated to ensuring a smooth and pressure-free car-buying experience, and it’s wonderful to know we achieved that for you. Your satisfaction is our top priority, and we are committed to supporting you throughout your ownership journey with reliable aftercare. We truly appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new car!
Giving customers a decent car test…
Giving customers a decent car test drive instead of just a quick drive around the block allowing the customer to get to know the car a little better so you can make a better informed decision if that new car is for you or not.
23 febbraio 2026
Non scritta su invito
Risposta di Acorn Motor Group
Thank you for your wonderful feedback, David. We believe that a proper test drive is essential for making an informed decision, and we're glad you appreciate our approach. Our friendly staff are dedicated to providing a pressure-free environment where you can truly get to know the car. Your satisfaction is our priority, and we are committed to ensuring a smooth and transparent car-buying experience. If you have any further questions or need assistance, please don't hesitate to to contact us.
Acorn Kia St Helens.
Went to acorn Kia in St Helens a few times for certain warranty issues on my car. I have to say the service I get from both Katy and susie on the service desk are above and beyond. It’s like you’re going to visit friends rather than taking your car in for a repair. Never had an issue with the dealership and would highly recommend anyone who has a Kia in the local area to use this garage.
12 marzo 2026
Non scritta su invito
Risposta di Acorn Motor Group
Dear Phil, thank you for your fantastic review. We are delighted to hear that Katy and Susi provided you with such friendly and helpful service. Our team is dedicated to delivering a reliable and stress-free experience, ensuring you feel valued and supported throughout. Your recommendation truly reflects our commitment to quality customer care and aftercare. We look forward to welcoming you back to Acorn Kia in St Helens whenever you need us. Thank you for choosing us as your trustworthy dealership.
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