Unbelievable customer service from A.Coombs. The best value for our dog kibble I've found online, and with a subscription we don't have to think about running out of kibble. Absolutely brilliant w... Leggi di più
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Usually have repeat order of dog food which go to plan. Occasionally I accumulate additional food and cancel a delivery. This doesn’t faze them and orders get back to expected routine. Find them very... Leggi di più
Great service as always. My subscription works really well. I’m kept up to date with when the next order and payment are due. The only downside is I don’t need to visit the shop. Highly recommend the... Leggi di più
Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.
Informazioni di contatto
155 - 157 Portland Road, BN3 5QJ, Brighton, Regno Unito
- 01273 738016
- Natasha@acoombs.co.uk
- www.acoombs.co.uk
4,5
Eccellente
354 recensioni
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I ordered pet food from this company on…
**** UPDATE REGARDING RESPONSE TO THE BUSINESS.....I DID NOT USE INAPPROPRIATE OR FOUL LANGUAGE, THIS IS COMPLETELY UNTRUE. I AM EXSTREMELY DISAPPOINTED WITH THE WORDING OF THIS REPLY AND HOW THEY HAVE CHOSEN TO DEAL WITH IT, WHEN THEY SHOULD BE TAKING ISSUE WITH THEIR STAFF****
I ordered pet food from this company on the 15/04/26 over the phone and spoke to a young girl, she told me it would come the next day. It got to late afternoon and I had a feeling it wasn't going to arrive so I rang the Hove branch to find out what was happening. A young man answered the phone and I told him the problem, he went away checked rang me back and told me the girl had ordered the wrong food when it arrived to send it back, I told him there is no way I am going to the post office carrying that as I don't drive, so he said he would arrange for it to be collected and send out the correct food today. I said don't bother I will not be ordering anything further from them and expressed how upset and angry I was about what happened, and asked to speak to a manager which I couldn't do, manager is supposed to be ringing me we will see if that happens but I wont hold my breath. I hadn't finished talking when he put the phone down on me, so rude!!. What is wrong with people today there is too many mistakes by companies when you order things, if the staff employed can't be bothered to do their job properly why don't they sack them. This is damaging the companies business when things like this happens causing customers to go elsewhere, but they don't seem to care about that or the bad customer service, something has to be done about it in this country as it happens time and time again. I have ordered from these people before and always had good service apart from this stupid girl, but it has put me off ordering again. I notice the company do not reply to negative reviews on here which is also not good and shows they don't care.
16 aprile 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Hi Corinne,
Thank you for taking the time to leave your review.
We are genuinely sorry that your experience did not go as expected on this occasion. As you mentioned, you have ordered from us before and received good service, which is something we take great pride in. We have built a long-standing reputation for going above and beyond for our customers, and we will always stand by that.
On this occasion, a genuine mistake was made when the incorrect item was ordered. As soon as this was identified, our team apologised and offered a full solution immediately – including a free collection of the incorrect item from your home and a 24-hour expedited replacement of the correct food. We did everything we reasonably could to put things right as quickly and conveniently as possible for you.
However, we do feel it is important to address the manner in which our team were spoken to. We are a small, family-run business and we care deeply about our staff. The young lady you initially spoke with is a valued member of our team, and English is not her first language. Whilst she made a mistake – as anyone can – the level of aggression and language directed towards our team during the follow-up call was not warranted.
We always aim to treat our customers with kindness, patience and understanding, and we expect that same level of respect in return. Our team are here to help, and they should be able to do so without being shouted at.
In relation to your comment about reviews, we do respond to both positive and negative feedback. As a small independent business, there can occasionally be a slight delay while we balance customer service, packing orders, and running the shop day-to-day – but we do care, and we do take feedback seriously.
We care a great deal about both our customers and our team, and we always try to handle things with kindness. We just ask for that same approach in return.
We wish you all the best going forward.
Really poor service from this company
Really poor service. I placed an order for prescription medication for my elderly dog on 10th April. Paid for priority delivery. The medication was shown as in stock on the website.
Contacted the company by phone on 13th and was told medication was due to be delivered to them that day and would be posted that evening.
Still no shipment notification on 14th so I emailed the company as I was at work and couldn’t call them. No reply to my email but a shipment email was sent to me at 14.34 hours.
Bearing in mind I paid extra for priority delivery, this is not due to be delivered until tomorrow (16th).
My dog will have been without the medication she needs for 3 days now.
If an item isn’t in stock this should either be shown on their website so it can be ordered elsewhere or at least communicated to the customer straight away so they can try and make alternative arrangements.
15 aprile 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Hi Hayley,
Thank you for taking the time to leave your review, and I am truly sorry for the experience you’ve had here.
I completely understand how important this medication is, especially for an elderly dog, and I’m very sorry that this has caused a gap in what your dog needs. That’s understandably worrying, and it’s not the level of service we aim to provide.
You’re absolutely right – if an item isn’t physically on the shelf and ready to go, it should either be clearly shown on the website or communicated to you straight away. On this occasion, we fell short of that, and I’m very sorry.
From what you’ve described, there were delays on our side in receiving the stock, and although we did update you by phone, we didn’t follow that through as clearly or as promptly as we should have – particularly when you then took the time to email us. You should never feel like you’re chasing us, especially when it relates to something so important.
We also completely understand your point regarding priority delivery. While this service applies from the point of dispatch, in this case the delay before dispatch meant it didn’t feel “priority” at all, and that’s something we need to take responsibility for.
I would really like the opportunity to put this right for you. If you’re happy to, please could you contact us directly at customerservice@acoombs.co.uk with your order details? I will personally look into this for you, make sure everything has been resolved properly.
I have been a customer for quite a time…
I have been a customer for quite a time now and can only praise the ordering process and prompt attention we receive. 100% EXCELLENT the Dinky Dog food is perfect for our little Maltese 9 month old puppy .Thankyou Ian
10 aprile 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Hi Ian,
Thank you so much for your kind words, it really does mean a lot to us.
We’re so pleased to hear that everything has been running smoothly for you and that your little Maltese is enjoying the Dinky Dog food – especially at such a lovely age, they can be quite particular!
We truly appreciate your continued support, and it’s customers like you that make what we do so worthwhile.
Absolutely brilliant
Absolutely brilliant! I used to buy my cat's food from the Brighton shop but then discovered that they deliver. I've now been ordering online for a couple of years and the service is fantastic - if it's not the same day then it's definitely the day after - and it's always delivered with a smile
7 aprile 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for your kind words and for supporting us both in-store and online, it really means a lot to us.
We’re so pleased to hear the delivery service has been working well for you (and your cat!) and that it’s been consistently quick and friendly. We’re a small team, so hearing this genuinely makes our day.
Thanks again for taking the time to leave such a lovely review, we really appreciate it.
Amazing :)
I’ve been buying from here from my cat and dogs for a little while, and honestly they are amazing. Natasha always goes above and beyond for me whenever I have a question about something or a problem etc, the prices are great and good range of products. I love buying the Zealandia wet food for my kitty and doggies :)
29 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much, Jack 😊 this is such a lovely review to read.
It honestly means a lot that you’ve chosen to shop with us for both your cat and dogs, and I’m really glad I’ve been able to help when you’ve needed it. That’s exactly what we’re here for. We are happy Natasha was able to help you and we will pass your comments on to her.
I’m so pleased they’re enjoying the Zealandia too – great choice 😊
Thanks again for your support, we really do appreciate it.
Risposta di A Coombs Pet Centre
Hi Chris,
Thank you for taking the time to leave a kind review :)
Excellent Small Business
Found A Coombs Pet Centre online while searching for ear powder recommended for soon to arrive puppy. Order was placed on Sunday, items dispatched on Monday, and package arrived on Wednesday. Items have not been used yet but no issues with placing or receiving order.
25 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for your review, and how exciting a new puppy on the way 🐾
We’re really glad everything arrived smoothly and in good time, and that the ordering process was straightforward for you. Hopefully the ear powder comes in handy once your new arrival settles in.
If you need any advice or help once your puppy is home, we’re always here.
My Go‑To Pet Shop
This is my local pet store, and I both shop in person and order online regularly. I’ve never had a single problem. The team is helpful, the products are always in good condition, and deliveries arrive quickly. It’s a reliable, friendly shop, and I’m always happy to buy from them.
25 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for your continued support, it really means a lot to us.
We’re so pleased to hear you’ve had a consistently positive experience both in-store and online. As a small, local team, we genuinely care about getting things right, so it’s lovely to know that comes across.
Thanks again for choosing to shop with us, we really appreciate it.
Some Stock Issues but 5* Service
I have used Coombs several times as i like to support small independent businesses. I live in Essex.
I have experienced some stock issues with orders already placed, which hopefully Coombs are trying to improve, so their stock levels are updated in real time.
However, their customer service during these issues has been 5*
Natasha has gone above and beyond in her service and resolution. I really appreciate the help to get some complimentary food to me asap that was urgently needed, plus her general help and attentiveness with getting my order to me as soon as stock was replenished. I will definitely continue using Coombs for pet supplies.
13 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for your honest and thoughtful review and for choosing to support a small independent business all the way from Essex, it really does mean a lot to us.
I’m really sorry again for the stock issues you experienced. It’s something we’re actively working on behind the scenes to improve, especially with supplier delays and keeping stock levels as accurate as possible in real time.
That said, I’m so pleased we were able to get something out to you quickly when it was needed and that you felt supported throughout. Your kind words genuinely mean a lot, and I really appreciate your patience and understanding.
Thank you again for sticking with us – we’re very grateful for your continued support.
Great Service
Had a problem with buying some meds and was contracted via Whatap to resolve it. I was resolved in real time and I was able to attach documents.
Very happy
19 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you for your lovely review.
We’re really glad we could get everything sorted quickly for you and that using WhatsApp made things easier, being able to resolve things in real time can make such a difference.
Thanks again for your support, we really appreciate it.
Risposta di A Coombs Pet Centre
Thank you so much for your kind words.
We’re really pleased to hear you’ve found us reliable and friendly every time, that’s exactly what we aim for.
We truly appreciate your support.
Fast Efficient Independent Company
Fast, Efficient, Competitive Prices
I’ve ordered a few times from A Coombs Pet Centre and like that I’m patronising an independent Company.
I received my online order quickly at a competitive price
I will definitely use them again
Thank You
18 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for your continued support, it really does mean a lot to us.
We’re so pleased to hear your orders have arrived quickly and that you’ve found us competitive. As an independent business, it genuinely means a great deal that you’ve chosen to shop with us.
We look forward to helping you again soon ❤️
Great service and super fast delivery
I’ve been buying raw frozen food for my cat from A Coombs Pet Centre for quite a while now, and they’ve been fantastic. The service is always friendly and helpful, and it’s lovely to deal with a genuinely local independent shop that clearly cares about its customers and their pets. Their delivery service is also brilliant. Fast, reliable, and free, which makes ordering frozen food really easy. Highly recommended if you’re a local pet owner looking for great service and quality products.
16 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for your kind words and for your continued support, it really does mean a lot to us.
We’re so pleased you’ve been happy with both the food and the delivery service. We know how important it is for frozen orders to arrive quickly and reliably, so it’s lovely to hear that’s been your experience.
As a small, local team, we genuinely care about every order and every pet we’re helping to feed, so your recommendation means a great deal.
Thank you again for choosing us – we truly appreciate it.
Kind regards,
Natasha
Great service and knowledge from…
Great service and knowledge from Natasha for the subscription service, friendly understanding, which is amazing.
Definitely recommend the subscription service for anything you order on a regular basis. Thanks guys for such a excellent service 🥳🥳🥳🥳
13 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Hi Tony,
I’m really glad you’ve had a good experience with the subscription service, and that everything felt friendly and easy – that’s exactly what we hope for.
We’re a very small team behind the scenes, so your kind words really do make our day.
Thank you again for your support and recommendation 🥳
Risposta di A Coombs Pet Centre
Thank you for taking the time to leave us a review Bridget :)
🌟 🌟 🌟 🌟 🌟 Would defintely recommend!! 🌟 🌟 🌟 🌟 🌟
Would defintely recommend buying from here.
I ordered on a sunday evening and it got delivered tuesday AM on standard delivery.
You're kept up to date through the whole journey.
They even stock single cans of dog food that most other retailers only sell in cases so when im having to see if my fussy dog who has recently been diagnosed with IBD will give the food the time of day, a single can is much more beneficial for me.
I also LOVED the little hand written note from the packer, Natasha. What a sweet little gesture. Probably took them 5 seconds but things like that make a big difference to me!
1 marzo 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for taking the time to leave such a lovely review Sophie, it really does mean the world to us.
When we say we’re a small team, we truly mean it. There’s only a handful of us here, all working long and often quite busy days, doing everything we can to keep our customers and their pets happy. So hearing that the little details like keeping you updated and including a handwritten note made a difference genuinely means more than we can say :)
We’re especially glad the single cans have been helpful while you’re finding what works for your dog. We know how important (and sometimes stressful) that process can be, particularly with IBD, so being able to offer flexibility like that is something we really care about.
Thank you again for your kind words and for supporting our small business. It really does make those long days worthwhile.
Kind regards,
Natasha :D
Superfast dog food deliveries!
Always super quick and a great service.
20 febbraio 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for your lovely review Martin.
We’re so pleased to hear your dog food deliveries have been super quick and that you’re happy with the service – that’s exactly what we aim for every single day.
Your support truly means a lot to our small, family-run team. We look forward to getting your next order out to you just as swiftly!
So much better value than other shops…
So much better value than other shops and than amazon, very speedy shipping also, so I'm pleased and my cat is pleased. 5 stars.
20 febbraio 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for the five stars Katie, that means a great deal to us.
We work really hard to keep our prices fair while still offering the service and care you’d expect from an independent pet shop, so it’s wonderful to hear you feel you’re getting great value as well as speedy delivery.
Most importantly, we’re thrilled your cat is pleased too – that’s the best review of all.
We truly appreciate your support and hope to see you again very soon.
Best pet shop in Brighton and Hove
Have been coming here for a few years now and I wouldn't shop anywhere else for my cats needs. Genuinely friendly staff with a wealth of knowledge and passionate about all things pets. Very down to earth and excellent products with price ranges to suit everyone. I purchase the monthly food subscription and it saves me money. I always enjoy a visit to the shop in Brighton and always leave smiling. Incredibly rare these days!
19 febbraio 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Reading this genuinely made our day – thank you!
It means so much to us that you’ve chosen to shop with us for so many years and that you trust us with your cats’ care. That loyalty is never taken for granted, especially as a small, independent family business.
We're so pleased the monthly subscription is working well for you. We designed it to make life easier and more affordable, so hearing that it’s doing exactly that is wonderful. And the fact you leave our Brighton shop smiling – that’s exactly the feeling we hope to create.
Thank you for your continued support. Customers like you are the reason we love what we do.
I wanted a certain product so contacted…
I wanted a certain product so contacted them they came back to me straight away. (Very polite and helpful)
I ordered it and it was delivered free of charge promptly also kept informed of the delivery time.
18 febbraio 2026
Non scritta su invito
Risposta di A Coombs Pet Centre
Thank you so much for taking the time to leave such a kind review Richard – it really does mean a lot to us.
I’m so pleased we were able to help you find exactly what you were looking for and get it out to you quickly. Keeping customers informed and making the whole process smooth is something we care deeply about, so it’s wonderful to hear that reflected in your experience.
We truly appreciate your support of our small, family-run business and hope to see you again soon.
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