Was a bit worried when saw a sign on the reception door saying back in 5 mins but didn’t wait long before sole worker came to help he was very friendly and put us at our ease
L'azienda ha risposto
Sede
Cambia sedeWinterstoke Road, BS3 2LG Bristol, England, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
t’s always a pleasure experience at Access Storage Bristol. A big thank to Lauren, who always makes everything easy for us. She ensures everything is in line prior to check-in and is always in touch f... Leggi di più
L'azienda ha risposto
We had an amazing, easy experience storing some items in the access self storage unit in Bristol. We recently removed our items and close our account and Aaron was very helpful with the process and... Leggi di più
L'azienda ha risposto
The staff are helpful, friendly and knowledgeable and respond quickly to queries by email, phone or in person. The units are modern and easily accessible and trolleys are always available. The access... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Informazioni di contatto
Winterstoke Road, BS3 2LG, Bristol, England, Regno Unito
4,7
Eccellente
51 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Straightforward and easy to use
Straightforward and easy to use. The guys at the depot were super helpful and the App contains all the information you need.
1 febbraio 2025
Risposta di Access Self Storage - Bristol
Hi John,
Thank you for your great feedback! We're glad to hear you found our service straightforward and easy to use. It’s also fantastic to know that our team at the depot was super helpful and that the app provided all the information you needed. If you ever need anything, we’re always here to help!
Access Self Storage
I was not refunded the full amount when moving out
I had a storage unit with Access for over 2 years. The staff at Bristol were excellent. The quality of the storage units is first rate. They are clean, dry and climate controlled. However -
My monthly renewal date was on the 13th. By coincidence I moved out of my unit on the 13th. Unfortunately, before I could cancel my DD it triggered another month at 216 pounds. After 2 weeks I received a refund of 160.25. Thankfully I noticed the discrepancy and phoned to question it. The office manager, after looking into it, arranged to refund the remaining 55.76. I would like to think this was an honest mistake but in today's automated world, I doubt it.
13 maggio 2024
Non scritta su invito
Risposta di Access Self Storage - Bristol
Hi Mark,
Thank you for sharing your experience with us. We're glad to hear that you were satisfied with the quality of the storage units and the excellent service provided by our Bristol team. We appreciate your patience in resolving the billing issue, and we're happy that the remaining refund was processed. We understand the importance of clear and accurate billing, and we will continue to work on improving this aspect of our service. Thank you for choosing Access Self Storage!
The staff at Access Bristol are…
The staff at Access Bristol are fantastic and my experience over the years has been very positive. Flexible and helpful during a stressful move. Units are great and access is easy. Definitely recommend.
22 febbraio 2024
Non scritta su invito
Risposta di Access Self Storage - Bristol
Hi Brendan, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team
Very easy check-in and several units to…
Very easy check-in and several units to choose from, price per month very reasonable, staff very friendly and professional.
14 luglio 2023
Risposta di Access Self Storage - Bristol
Dear Jeffrey, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Excellent storage, excellent service
Access Self Storage Bristol have been brilliant. Was used for my son whilst in between properties at university. It was the first time we had used storage and it has been very straightforward. James was fantastic and made the whole process very easy. The storage units are clean and well taken care of. If you need storage space, I would highly recommend this place.
27 maggio 2023
Risposta di Access Self Storage - Bristol
Hi Brighton, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Great customer service!
19 maggio 2023
Risposta di Access Self Storage - Bristol
Dear Miss Scott, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Access Bristol have been exceptional in…
Access Bristol have been exceptional in the service from start to finish. They have gone out of their way with my flat move from Hong Kong to Bristol. Their system is effortless and easy to use. The storage units are clean and well taken care of. What sets them apart is their attention to detail and the helpful staff at the front of house. I'd highly recommend this place if you need some storage space.
16 maggio 2023
Risposta di Access Self Storage - Bristol
Hi Louise, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
The app wasn't working we all had to go…
The app wasn't working we all had to go to reception and get security codes. The receptionist was very helpful, it wasn't her fault, but she took te flak from custers
26 marzo 2023
Risposta di Access Self Storage - Bristol
Hi Ian, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. The app has been recently launched and at times there may be a few issues for which we can only appologise. Moving forward you will find that the app should be working better. Should you need storage again in the future please get in touch. Customer Service Team
Very helpful staff
Very helpful staff - easy to use the facility, and easy to deal with online records and billing. Clean, good condition lock-ups.
25 marzo 2023
Risposta di Access Self Storage - Bristol
Hi Beth, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Risposta di Access Self Storage - Bristol
Hi Alan, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Prompt assistance to my inquiries and…
Prompt assistance to my inquiries and good advice.
17 novembre 2022
Risposta di Access Self Storage - Bristol
Hi Heather, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.