Access Self Storage - Birmingham Central Recensioni 

Good service
Quick registration and moving in process.
Brilliant staffs.

Lovely ladies sam and judeska thanks for the help and you guys made my moving more easier thanks

Easy check in. Great price. Helpful team on site and all instructions very clear!

I recently rented a storage unit at Access Self Storage Birmingham Central and had an excellent experience. Glorija, Saz, and Sam were all incredibly helpful, friendly, and professional throughout the process. They made everything straightforward, took the time to answer my questions, and ensured I found the right storage solution for my needs.

The facility is clean, secure, and well-maintained, and the customer service was outstanding from start to finish. A big thank you to Glorija, Saz, and Sam for making the whole experience smooth and stress-free. I would highly recommend Access Self Storage Birmingham Central to anyone looking for reliable storage with great customer service.

I had such an amazing experience dealing with Access Storage. I had to move out of my old house in a rush and was not able to be there in person, access storage helped me with the transition of my belonging , working along side the moving company which took a lot of stress off. One particular person who really went above and beyond was Saf ( I hope I’m spelling his name correctly) who really stepped up and helped me with the transition and had great customer service skills. He listened and had a solution to all my concerns. Thank you very much to the whole team , especially Saf , you really are a a major credit to your company.
The price is probably the best comparing to other access units in Birmingham and the first 8 weeks discount is a great plus! Would recommend to anyone looking for somewhere to store their belongings.
Thank you all ❤️

Staff are very welcoming, informative and helpful, every visit I have had to make, to my storage. The cost, (especially during these difficult Financial Times), the storage is very reasonable, over its competitors’Big Yellow storage’ who are much more expensive, for the same sized storage. Being centrally located Access Storage is also very convenient, and ideal for everyone.

Great staff, reasonable prices, excellent alround service

Disappointed Long-Term Customer – Poor Experience

I’ve been a customer for several years, but unfortunately, this will be the last time I use Access Storage. I gave notice of my intention to leave via multiple emails, but received no response. Due to this lack of communication and what I can only describe as management incompetence, I ended up being charged for extra time I didn’t intend to use.

It feels like I was taken advantage of, and I’m really unhappy with the way it was handled. Prices have also gone up significantly, and honestly, I don’t even know what I’m paying for—are gas and electricity somehow being used in my storage unit?

Overall, a disappointing and frustrating experience. There are now better and more competitively priced alternatives out there, and I would strongly advise others to consider those instead.

Fast, efficient, helpful, considerate, kind. The team in the Chinatown/Birmingham branch are all wonderful people and very professional in what they do.

To start with, they respond promptly to customer phone calls - a rarity these days, but something essential that builds confidence, considering that the customer will trust valuable belongings with them.

I am a long-time old customer returning after 8 years and I felt welcome like I came back to friends and family.

I called in desperation and under lot of stress and pressure and Julian - usually working in another branch, but I had spoken to him in the past and he had helped another family member, was very friendly and reassuring and most of all took in consideration my needs so to find a unit suitable for me. Sam, lovely lady who was also there when I was renting 2 units for long time years ago, was warm, friendly and practically helpful with useful tips when I called the next day. When I went for the contract Dominic, a new to me member of staff, was so friendly, efficient and welcoming when I went in to sign the contract. Few weeks later I needed a second unit and Asim, another member of staff I had not seen before was ever so helpful, wfficient, friendly and very quickly sorted out my new contract.

Finally, whatever I say about Mike, the branch’s outstanding manager, will not be enough. In fact the car driver I had brought with me to help me with moving by belongings, was so impressed that he was asking information about renting a small unit to move there valuable objects from his house.

I had a 5* experience with this branch as a longtime customer in the past and I had chosen Access after thorough and extensive search on the Internet reading reviews and visiting the sites. I ranked Access as the best and I trust that, years later they will still be the same good if not even better. As for the team in the Chinatown branch, they are an asset to the Access company and I hope that the higher managers reward them with what they deserve. A big Thank you :)

Neha and Dominic were super helpful! Very polite and informative. Storage units were clean, spacious and easy to find.

Secure and clean. Can't ask for more. The staff were always helpful, and explained everything well whenever I had any queries. I only left as I've found somewhere else with 24 hour access. That's the only downside, it's open during office hours so your only chance of using it is on your days off.

Very polite and organized service

This was my second time using Access Self Storage on Sherlock Street in Birmingham. The entire team there are friendly and helpful but in particular Holly who is very proactive, and has always done everything that she can to make moving my stuff into, and out of, a storage unit as easy as possible. Thank you!

I have and still am having a terrible experience with this store

The lady at the front desk of this store (blonde hair) is very passive aggressive and patronising. You can tell she does not want be there and does not want to be bothered.

This store added additional payments to my account for no reason and now has threatened to action will be taken. I tried to phone the store for them to explain this additional payment and payment in general because something did not seem right. When I called they had blocked my number from calling the store, or would ring once and go to voicemail.

I then sent them an email letting them know I had to speak to them and it was not acceptable to be blocking costumers calls that use the company, I told them I would like to speak to the manager or higher as this is not acceptable to be treating customers that way

Mike the store manger called me back. I would also like to confirm that Mike blocked my number or advised for a member of his staff to do this.
While on the phone with Mike I was disgusted by his attitude and behaviour. He insinuated I was stupid on multiple occasions, huffed and puffed, sighed and was very disinterested in my situation.
On emails Mike and his team do not say Hi or kind regards, they just write the contents of the email. I find this very rude and unprofessional.

I will also be taking this further and speaking to Mikes management as the additional payment has come from nowhere send I still don’t understand why.

very thing went wrong and the company cannot improve if they are trying to scam you for extra cost from the original quote. £44:50 for the 8 weeks was original quote; When I arrived the scamming woman said £70:00 for the 8 weeks: The original quote is shown below:

Your quote from Access - Birmingham Central
Yahoo/Inbox

Mon, 10 Jun at 18:02

Access logo
WELCOME TO ACCESS SELF STORAGE - BIRMINGHAM CENTRAL
Dear Nigel,
Thank you for your enquiry in our Access Self Storage - Birmingham Central store. Detailed below is the discounted price of the unit size selected.
YOUR QUOTE DETAILS
Quote Ref: AQ15F257
Unit Size: 9 sq.ft.
Click here to see what you can fit into 9 sq.ft.


Storage Unit Size Guide

Weekly Regular Price: £20.54
Weekly Discount Price: £10.27
Monthly Regular Price: £89.00
Monthly Discount Price: £44.50

Great place to store my stuff!

Staff are nice too.

Super fast and professional service given at this branch. Holly was extremely helpful and made the process very smooth for myself as a customer, would recommend to a friend.

If I were able to put 6/5 ⭐️’s I would!
Sam and Holly have been absolutely brilliant. They’ve made a stressful, long and tedious process a ‘walk in the park’. Will definitely be recommending to friends and using this service again.
Thanks,
Ryan

Had help from Holly when I come into the store the other day, she was a massive help to me and helped me with everything I needed to know. I would definitely recommend the store to anyone, thankyou

Needed advice on a storage unit wasn't sure on size ect , Holly at Sherlock st branch was very helpful and explained everything I needed to know and any questions I asked were answered thoroughly
Thank you Holly and access self storage for making my enquiring a very easy procedure.