Wrench Recensioni 

I scheduled an appointment to get my CRV’s serpentine belt replaced. The mechanic found that water pump is also seized and needs to be replaced. I agreed to that and asked him to do the job. However, the mechanic was not proficient to do that job so he told that I need to schedule another appointment with master mechanic and charged me $150 for cancellation. I asked the customer service that it’s not my fault and I am ready for the repair work but since their mechanic is not proficient why would I be charged for that. They didn’t listen anything and charged $150 cancellation fee. I don’t recommend wrench mobile mechanic.

Although Wrench, Inc. Is convenient. People should be aware of how they work. I had a mechanic work on my vehicle in June. He broke a part on my car and couldn't fix it. That's fine.

I was working with my car warranty to pay for the charges. During the time my car was down, I obviously couldn't drive it so I had to get a rental. My warranty company can't reimburse me for the rental due to not receiving an invoice from the Wrench, Inc.. My warranty company has called them multiple times without a response. I've been calling multiple times. Because the invoice is still open, I have to wait for a call back. That's fine, if someone actually called back. It's now about 5 months later and I still haven't received a call back or a simple invoice. Sounds fishy. If I don't hear back soon, I will be forced to take them to court for the cost of my rental. This company is an unnecessary headache for convenience.

I had my concerns, but gave wrench.com a chance solely out of convenience. My appointment for Friday at 12:45 was verified on Tuesday. The next few days I got a series of emails letting me know I would be charged the full amount if I cancel my appointment within 48 hours of the appointment date/time. I was ready and waiting on Friday when I received a text at 12:37, 5 minutes before my appointment, stating the mechanic couldn't make it and to call and reschedule. I called to ensure there would be no rescheduling and made sure they destroyed any personal information and CC info they had on me and warned there would be a lawsuit if they try to charge me, or any subsequent questionable charges showed on my account. This company clearly does not give a damn about their clientele. The individual I spoke with at 1-855-347-2779 was aloof, arrogant and essentially a jerk (and that is being kind). He clearly did not give a damn about the fact that I had changed and canceled things I had to do and provided no reason they did not honor the appointment. Please people, read these reviews. I wish I would have. This is a fraudulent company. Do yourself a favor. Take the extra time and go to an honorable, legitimate service repair station. I sure as hell wish I had.

Do not use this company under any circumstances. I paid $800 for starter replacement on my truck last year, starter lasted for 13 months. I called and the lady told me that the starter is only supposed to last 1 year and they are no longer in my city making so called repairs. Stay far away from these people!

So far they have canceled all their appointments at the last hour and given lame excuses, the first mechanic even called me and asked me to send video of similar jobs?? My fourth attempt will be tomorrow (Oct. 21,22,24)… wish me luck! Two mechanics and three cancellations so far… seems to be a common issue with this company.

They cancelled my appointment an hour before the scheduled time. I had arranged rental car for the repair. They totally upset my plan. DO NOT USE this company. Their prices may be attractive but they are not reliable. You may end up spending more money.

They canceled on me last minute and wasn’t able to schedule me again until 5 days later. They are unreliable and absolutely a garbage company

I canceled an appointment with this company. They charged a 75 dollar fee even though I canceled on a Friday and the appointment was a Tuesday. The reason why that's important is because they say you have 48 hours to cancel and last time I checked Friday is over 48hrs from Tuesday. Anyways, it really doesn't matter because these characters don't even give refunds they give you a credit to your account ( an account I didn't even want to make in the first place). They don't make it clear, at all that if you cancel you will not receive a refund and instead you will receive credit and that's just not good business practice.
Long story short, read the fine print that's how they get you lol...I 've certainly learned my lesson and man! its quite an expensive one lol

Horrible.

Came out, saw it and charged $90 for telling me they were not able to fix, as they didn’t bring the seals for the part - like I should have known they were needed for that part.

I’m afraid if you are going to a job to replace a part, as a mechanic you should know what the heck is needed to install it, and come prepared for that. Obvious to all normal humans.

Even so, if you can’t do to it at the time, and then say you’ll come back with an updated plan/price, follow up. I was ghosted …

Never going to call Wrench.com again.

My name is Derrick out of Forney, TX. MY CHECK ENGINE LIGHT WAS ON. The company came to my home in early August and replaced a O2 Sensor upper/lower ($756.00). CHECK ENGINE came back on 2 days later. THEY then came back said it wasn't the sencors it was a fuel pump and gasket cover. ($1136.00) Replaced those. 3 days later CHECK ENGINE LIGHT BACK ON. Wrench came back out 3rd time changed out O2 sensors again. 2 Days later CHECK ENGINE light back on. I refuse to call them again, so took vehicle to dealership ($2951.00). Dealership had to replace O2 sensor, Catalytic Convertor, and other parts. Vehicle running great now. I called Wrench and asked for a refund ONLY on my 02 sensor ($756.00) they denied my claim. NOT A GOOD COMPANY
DO NOT USE THIS COMPANY!!!

This company STEALS your money. If you pre pay. WILL NOT give a refund. I picked my part. Paid for it. Found out it was something else that was less serious. And now they give me some bullcrap about a discount and that's why you can't get a refund. BETTER OFF KEEPING IT AT SHOP.
It was not the mechanic. This company is a thief and a con

Booked an appointment only to receive a phone call saying they didn’t have the appointment available. So I tried to book on a different Sunday only to be told they don’t work on weekends at all. Canceled my appointment. Waste of time.

Title:

Rating: ★☆☆☆☆ (1 out of 5 stars)

I recently had the unfortunate experience of dealing with Wrench mobile mechanic for a brake replacement service, and I must say it was an absolute nightmare from start to finish. I scheduled an appointment for front and rear rotors and pads replacement, but what followed can only be described as a series of disappointments and unprofessional behavior.

To begin with, my appointment was canceled and rescheduled not once, not twice, but a mind-boggling 5 to 7 times! Each time, the cancellation occurred at the last minute, leaving me frustrated and stranded without a working vehicle. The reason? Parts were consistently incomplete for every single cancellation. It's as if they couldn't be bothered to ensure they had the necessary components before scheduling appointments.

The icing on the cake was my interaction with the so-called mechanic, Pardeep. He called me to notify me about yet another cancellation due to incomplete parts. Naturally, I expressed my deep disappointment and frustration over the last-minute cancellations. Instead of being understanding or apologetic, Pardeep had the audacity to suggest that I contact customer service. As if I hadn't already wasted enough time and energy on their unreliable service!

In the middle of our conversation, when I was trying to explain the urgency of my situation - my brakes showing a red light sign and my car rendered virtually undrivable - Pardeep abruptly hung up the phone! Yes, you read that right. He just ended the call, leaving me stunned and appalled at his utter lack of professionalism and basic courtesy.

Hoping to resolve the issue, I sent him a text expressing my displeasure with their abysmal customer service. Yet, to no surprise, I received no response. It's evident that Wrench mobile mechanic doesn't care about its customers or their convenience. They appear to be utterly disorganized, and their communication skills are non-existent.

I urge anyone considering Wrench for their automotive needs to think twice and look elsewhere. Their lack of reliability and unprofessional conduct make them wholly unsuitable for anyone who values their time, money, and sanity. My experience with Wrench has been nothing short of a complete and utter disaster, and I would advise against putting yourself through the same ordeal. Avoid this company at all costs!

The Worst company to work with period. I have a fleet of 30 vans in my company and the could never keep an appointment, always rescheduling, even after the appoint was scheduled for.

The mechanic came to my home. He did not even hook my car up to the computer to read why the light was on and broke the latching mechanism and they refuse to look at my car. I called and I was not given the associates name, and not sent to a supervisor. They refused to correct the problem. I do not recommend using this service under any circumstances! They made the problem worse!

Guy waited till the time he was supposed to be here to cancel , no help , outsourced support, nevermind. If you dont want to do business , why be in business? These "mechanics" dont have jobs for a reason.

THIS IS A SCAM STAY FAR AWAY.
YOU ARE GUARANTEED TO LOSE YOUR MONEY AND HAVE YOUR VEHICLE REMAIN IN DISREPAIR.

My original experience was in December 2022. I needed my passenger side valve cover gasket replaced. My original appointment time was it 9 AM for the repair. The tech didn’t show up until 10:10. Which should have been my first red flag. Turns out this appointment was only for a diagnostic contrary to what my email appointment reminder stated. So
a second appointment was scheduled for 1pm for the actual repair, then without my consent, switched to 2pm. Finally my mechanic arrived (late again) at 2:45pm.
Long story short; the gasket was replaced and fixed however the smoke that was originally coming from the bottom of the vehicle where oil has leaked from the valve cover, was now pouring out of the top of the engine. The mechanic, while removing the valve cover damaged the heater core hose valve. The space between the top on the valve cover and hose is VERY tight. When the mechanic showed me I was on my way back out the door (6pm) and didn’t have time to call customer service. Mind you this is 9 hours AFTER my original appointment time!
I finally had a chance to take photos of the damage and contacted customer service. They stated the part was already damaged and they would not pay for a replacement.
Fast forward 5 months and I had my truck in for routine maintenance. The mechanic pulled me back to look under my truck where there was a small oil leak. Not to my surprise the oil was dripping from the valve cover gasket that the Wrench.com mechanic supposedly fixed. The “fix” that took 9 hours, ended in another part being damaged AND didn’t actually get fixed! When going back in to replace the valve cover gasket again it turns out he didn’t even put the ignition coil pack back on the valve cover correctly.
I can’t stress enough…
Never EVER trust this company to work on your vehicle.

Had the car diagnosed for $30 somehwehre else. Got a quote from wrench for the sevcie and scheduled. The first guy cancelled after the time he was supposed to arrive at the appointment. I resecheduled. The 2nd guy was a no show. I called him at 10 minutes after he wss supposed to be here and he sounded drunk and didn;t know where the appoint was, hadn;t gotten the parts. Then he was rude and yelling at me. These seem like guys that can't hold don a job, TRhey charge a $75 fee if you donlt cancel within 48 hours but don;t pay you your time off from work waiting for them but also pushed the necessary repair back over a week. This seems like a scam

i scheduled a diagnostic on my car the gentleman was very professional we paid 155.00 then was told there was no mechanic that could service my car. seem like a gimmick to charge diagnostic fee knowing you have no one to repair the vehicle im a widow and now must have a third diagnostic i could have used the money towards repairs. very disappointing